Question for those who called Mazda to deactivate TCU

You need to call customer service and have them actively turn off the TCU. Expect to have to call a few times. Also, ask them to send you an email confirmation that the TCU has been turned off. At least Mazda gives you the option. But some people you talk to may be clueless on the subject.
went to dealer couple of days ago and they have no idea what i'm talking about..
called customer service a while ago and they sent a confirmation but doesn't say the tcu is deactivate it just say the case is closed.
i have a question. does the deactivation mean they stop collecting my data or completely kill the signal talking to the tower?
 
the configure the modem in the car to not send data but at the server side. At least that the official details. The cell service/signal is still there as it can be reactivated. Its like when you dont pay your mobile phone :) signal is there but you are not authorized at their servers to establish the connection. The car has an e-sim builtin it and each tcu has unique one and unique serial.
And yes they can still track cell towers just the car doesnt send the data anymore. Only real way to fully kill the system is remove the esim or kill the car antenna. there are two.
 
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the configure the modem in the car to not send data but at the server side. At least that the official details. The cell service/signal is still there as it can be reactivated. Its like when you dont pay your mobile phone :) signal is there but you are not authorized at their servers to establish the connection. The car has an e-sim builtin it and each tcu has unique one and unique serial.
And yes they can still track cell towers just the car doesnt send the data anymore. Only real way to fully kill the system is remove the esim or kill the car antenna. there are two.
thank you! is there a manual to remove these two by ourselves? kill car antenna will not be able to get the radio? i heard to install attenuator but not sure if it works.
also...if mazda says the tcu is deactivated, can we trust it?
 
dont botherz removing the esim or antenna is not easy task :)
if Mazda deactivated it it shows no signal bar on the infotainment or it was X (dont recall which). Thats as much as you can do.
 
dont botherz removing the esim or antenna is not easy task :)
if Mazda deactivated it it shows no signal bar on the infotainment or it was X (dont recall which). Thats as much as you can do.
no signal bar means it won't talk to the tower anymore?
had a friend driving GM bolt and installed a attenuator and it works out ...
 
photo_2024-09-27_17-26-07.webp
 
thank you! is there a manual to remove these two by ourselves? kill car antenna will not be able to get the radio? i heard to install attenuator but not sure if it works.
also...if mazda says the tcu is deactivated, can we trust it?
believe still be tracked on the way to different places. really need to kill the esim.. please advise..
 
went to dealer couple of days ago and they have no idea what i'm talking about..
called customer service a while ago and they sent a confirmation but doesn't say the tcu is deactivate it just say the case is closed.
i have a question. does the deactivation mean they stop collecting my data or completely kill the signal talking to the tower?
Theoretically, it means the TCU isn’t sending to the mother ship anymore. In my CX-5, I got a symbol for a failed firmware update on my infotainment screen a few weeks after I had my TCU turned off. I guess that means there is no communication when my system calls for a firmware check.
 
Are there any warning messages that are shown in the infotainment system when the TCU is disable? Sometimes manufactures create annoying popup messages to deter people from turning off things like the TCU.
 
Good to know, because on my 2025 CX-5 when you disable "Connected Services" in the car's vehicle settings it shows an annoying message every time the car is started and you have to click "Cancel" or "Enable" to get the message to go away.
 
yeah because you went in the infotainment settings and disabled it from there. Dont touch that setting and leave it enabled.
This is not how you disable it.

Its outlined how in the start of the thread. Call Mazda.
 

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