Newegg shipping Damage

[1sty]

i think he wants to get a new case of the same one sent to him and have the rebate that was offered on the original case still apply to it. since the purchase date of the new case will be outside of the rebate period the original rebate won't apply

Correct, I wanted the case I paid, in some level of acceptable condition, for with the rebate I was sold.

Did not / could not happen.

Problem was that Neweggs only answer was that they could not answer if I got a replacement case if I could still get the rebate.
THe manufacturer did not return my emails and the people on the phone were talking out of there ass and followed everything up with the "its a 3rd party, so we dont know" crap.

So in the end I got my money back and in all just wasted a bunch of time and brain cells over thinking I would get a sweet case at a great price. I should have known better by now. The basic easy stuff essential goes to hell for me. Here's some examples:
In those 3 days alone during the case issue.
- Case arrives damaged, we know this one.
- DVD's for my wife and brother arrive, I was preoccupied by the case and basicly showed my wife her preset so now I have to buy another one.
- The brand new windsheild that was 6 days old on my truck cracked again. YEAH another $240
- Ruined 3 pairs of jeans and 5 fairly expensive shirts becuase I left the manual for "The Witcher" in my back pocket and it is now ingrained on my clothes.
- Best of all, my fathers gift of the Hillary Clinton Nut cracker arrives. My wife's puppy grabs it off the table, takes it out of the shipping box and packaging and proceeds to bite her head off. He then chokes on the head, has turned blue and damn near dead.....no one is home at this point. Some time later my wife comes home to a nearly dead dog. I then get a call at work from a screaming wife. Apparently this is my fualt that she had to have a dog she is far to lazy to deal with and we acts out and destroys stuff its my fualt for not putting him in a cage. Something she didnt tell me she wanted me to do untill after this....we are still arguing over this.
Back to the dog, she was unable to pull the head out of his throat so she had to force it down. Now I am condemned to follow this idiot animal around to see if it craps out Hillary Clintons head or if we need to take him in for surgery. Also, I had to buy another one for my father.
- This stupid animal also ate 3 glass orniments, yes glass, he ATE GLASS! The Akita then nees stiches from cutting her foot on the carniage of christmas tree decorations. The only funny thing here is that the dog is still crapping out wads of blue tinsel.

Sorry, rant over.

 

[FrigginGLI]

Guess this is what happens when you purchase a "Free" Case.

 

[DeadGeneration]

The season is going great for me so far

No but seriously, I'd say you have about 10 more horribly bad things that are going to happen to you until things start to get better.

 

[1sty]

Update:
The Return was somehow switched over to a "Repair" and the case is on the way back to me. :wtf:

No real problem on my end as I am just going to refuse it. In the mean time my card has still not been credited so hopefully they can at least get that part right once they get the second case back. Of coarse after talking to Customer service yestureday and them telling me to just refuse the case; nothing is updated on this shipment or sale as it being a return so I am guessing this one is going to drag on for some time to come. Time to draft a letter to my Credit card company to get the charge removed.

Not paying attention will end up costing them more in friggen shipping then the actual case did.

 

[1sty]

It just got EVEN BETTER!

The case was delivered today....BUT NOT TO MY ******* HOUSE!!!!!!
I have no idea where this god damn thing is.

AWSOME!!

 

[evilmonkeyMSP]

lol nice

 

[1sty]

Will this s*** ever end?
Neweeg has to be the damned worst comapny I have ever dealt with and they are by FAR the worst I have ever encountered online.

Luckily my Neighbor dropped off the case that afternoon. So I call newegg and they say to refuse it, and they will creidt my card. THAT WAS 3 WEEKS AGO!
mean while, the status is still locked at phase 3 and the RMA is STILL listed as a replace!
I have called twice, wrote 4 emails, and talked to people on the stupid instant messanger system twice. NOTHING HAS changed.
All I get is an email saying how the "Claims Department" will be in touch with me in 3-5 days. That was over 2 weeks ago now.

So at this point I am contacting my credit card company to claim a wrongful and unauthorized charge.

God damn ridiculous!

 

[FL_PR5]

well s***. maybe if you go online and ruin some feedback about them, they'll pay more attention seeing how it will affect business.

 

[DeadGeneration]

wierd

 

[~JoJo~]

Will this s*** ever end?
Neweeg has to be the damned worst comapny I have ever dealt with and they are by FAR the worst I have ever encountered online.

Luckily my Neighbor dropped off the case that afternoon. So I call newegg and they say to refuse it, and they will creidt my card. THAT WAS 3 WEEKS AGO!
mean while, the status is still locked at phase 3 and the RMA is STILL listed as a replace!
I have called twice, wrote 4 emails, and talked to people on the stupid instant messanger system twice. NOTHING HAS changed.
All I get is an email saying how the "Claims Department" will be in touch with me in 3-5 days. That was over 2 weeks ago now.

So at this point I am contacting my credit card company to claim a wrongful and unauthorized charge.

God damn ridiculous!

Here're a couple things I didn't understand.

first, we creat the shipping label from whatever address we have in the system, so it's not like we write the address ourselves. If item was shipped to the wrong address, it's either ups or the buyer.

second, once a return RMA is created, there is a tracking to see if the case has been returned. If the case is not returned, of course we won't be able to credit, hence the delay. Once again, if ups doesn't return to case to us, it's NOT newegg's fault.

now, I apologize for all the trouble you had to go through, but really please keep in mind a couple things:

1. we do not ship damage products. we have great relationship with our vendors, and we don't NEED to sell anything damage. We care about our feedback and the last thing we need is to sell a damage case to damage that feedback.

2. we DO NOT own UPS so if you have any shipping troubles, please do not blame it on newegg.

3. I will be glad to provide you a customer service phone # so that you can get your issue resolved. Again, I am not in customer service so I can't speak for them. All the advise I am giving right now is of my personal experience.

 

[1sty]

Here're a couple things I didn't understand.

first, we creat the shipping label from whatever address we have in the system, so it's not like we write the address ourselves. If item was shipped to the wrong address, it's either ups or the buyer.

second, once a return RMA is created, there is a tracking to see if the case has been returned. If the case is not returned, of course we won't be able to credit, hence the delay. Once again, if ups doesn't return to case to us, it's NOT newegg's fault.

now, I apologize for all the trouble you had to go through, but really please keep in mind a couple things:

1. we do not ship damage products. we have great relationship with our vendors, and we don't NEED to sell anything damage. We care about our feedback and the last thing we need is to sell a damage case to damage that feedback.

2. we DO NOT own UPS so if you have any shipping troubles, please do not blame it on newegg.

3. I will be glad to provide you a customer service phone # so that you can get your issue resolved. Again, I am not in customer service so I can't speak for them. All the advise I am giving right now is of my personal experience.

Shipping out a product in such a way that it has virtually no protection, is your fault. You ship PC cases in their damn retail boxes and nothing more. Also, I still hold that the case I was sent was a repack of a known damaged case and the continued issues I am having is just confirming that belief.

As you are clearly not reading what I wrote:
I do not hold Newegg responsible for the mis-delivery. My UPS service is just this side of functionally retarded.
However, it is Neweggs fault for RESENDING ME THE CASE WHEN IT WAS SUPPOSED TO BE A REFUND! Well done ignoring that FACT!

You received the case back in Mid December and then some Jackass changed the REFUND status to REPLACE and sent me another case.
Of coarse if ANYONE at Newegg had taken the time to read any of the 4 emails I have sent, then they would have seen that I had no interest in this case without a rebate. So why was it sent back to me?

Also it IS your fault and your lack of customer service when you tell a customer to refuse a package and that the "refund department" will contact them in 3-5 days. Mean while its been 3 weeks with no word and just the same old auto generated emails.

I have called, I have talked to the automated chat people, I have emailed...all numerous times. Have you ignored the times I have said this?

What the hell is you giving me a customer service number going to do?
Not that I expect anything much from you guys at this point, its clear you are all trained to not listen to a customer. Why would I care that you or anyone else at Newegg is "sorry" when you have not fixed or even addressed a very simple issue. All it would take is one half intelligent person to look at my complaint and refund my credit card. This should be a 5 minute process not a 5 week process as it has extended to now.

This is my favorite:
Once again, if ups doesn't return to case to us, it's NOT newegg's fault.
It IS your fault when you sent the case back to me when it was supposed to be a refund and that your people told me to refuse the shipment, thus its still considered by UPS that Newegg is the shipper and this is part of the original shipment as it was REFUSED! Meaning that if it is lost or damaged, it is YOUR responsibilty to file a claim and it has NOTHING to do with me any more as you will be the ones refunded by UPS, not me.

 

[girth]

I've only had 1 bad experience with Newegg but it was enough to piss me off too. I ordered a $300 item via credit card, they sent an email saying I needed to call them to "verify" that it's really me or they will cancel the order in 3 days. I call them back immediately and the broad says that my call isn't good enough because it's not from my home phone that I had listed with them. Of course their email never said I had to call from that same phone I have listed with them....and I was out of town for the week so I had no way to do that. I asked the chick to just put the order on "hold" then until the following week. She had no clue if she could do that so i told her to just cancel the f-ing order then and I'll get it from Amazon so I don't have to jump through so many damn hoops.

 

[1sty]

What I find really funny, is that they boast this 98% customer satisfaction s*** but there is no way by which to complain. There are multiple links to praise them. best you can do is state your case on their forum, which I have done.
Looking at the forum is damn funny. Under the "Shopping EggXperience"
They are getting 20 complaint posts per day.

 

[DeadGeneration]

Why would any company bother with fraud protection. The CC companies do all that. As long as the charge clears, they have your shipping address, and a trackable package, their chances of getting burned are less than the cost of an employee who can't hold your shipment.

Anyway as far as the case thing goes. Track the refused package or whatever newegg is waiting on for your refund. Chances are they recieved it awhile ago.

 

[1sty]

Why would any company bother with fraud protection. The CC companies do all that. As long as the charge clears, they have your shipping address, and a trackable package, their chances of getting burned are less than the cost of an employee who can't hold your shipment.

Anyway as far as the case thing goes. Track the refused package or whatever newegg is waiting on for your refund. Chances are they recieved it awhile ago.

Thats the one place I will not knock Newegg. My UPS guy is a putz. They didn't even pick up the package until after Christmas and I had to have the UPS guy at my office call in a complaint about it for me to their ditrobution center.
The Newegg part that pisses me off is that they say we will contact you in x amount of time, and then do not say anything about recieving the package or anything else.
Although I just KNOW this thing will either be a BS line out a damaged case and its my fault or they will send it back to me AGAIN! I almost hope they do so i can take a dump in the box and send it back again.

 

[DeadGeneration]

send them a fecalgram!

 

[~JoJo~]

you know what. I tried to help but obviously I am not helping. I will just withdraw myself from this matter so not to get thing any worse. Like I said, i am sorry about what happen to you and I am only speaking my opinion here, for I do not represent newegg.

 

[1sty]

you know what. I tried to help but obviously I am not helping. I will just withdraw myself from this matter so not to get thing any worse. Like I said, i am sorry about what happen to you and I am only speaking my opinion here, for I do not represent newegg.

How did you ever help?
How did you try to help?

I am not even trying to be a dick here but seriously is giving me the customer service number helping?
Its all over your website.
Is telling me that you have great customer service "helping"?

 

[TheMAN]

Why would any company bother with fraud protection. The CC companies do all that. As long as the charge clears, they have your shipping address, and a trackable package, their chances of getting burned are less than the cost of an employee who can't hold your shipment.

Anyway as far as the case thing goes. Track the refused package or whatever newegg is waiting on for your refund. Chances are they recieved it awhile ago.

because who's going to end up paying for whatever was purchased if it was a fraud? it could be the cc company or merchant.... if the merchant fails to validate the transaction then the cc company can hold the merchant at fault and the merchant pays for the s***

it's called accountability... who takes responsibility? the first in line to stop this s*** is the merchant... and ultimately, the cc company are banks, and like actual banks and insurance companies, they do whatever s*** they can to NOT pay out of their pocket... so in otherwords, if they find fault in someone else, they just point the finger at them

the cc company is only responsible when everything has been done to ensure a legit transaction when it turns out in the end it isn't


guess you'll never understand until you're a merchant/work retail
THERE IS NO SUCH THING AS A FREE LUNCH

 

[TheMAN]

Will this s*** ever end?
Neweeg has to be the damned worst comapny I have ever dealt with and they are by FAR the worst I have ever encountered online.

Luckily my Neighbor dropped off the case that afternoon. So I call newegg and they say to refuse it, and they will creidt my card. THAT WAS 3 WEEKS AGO!
mean while, the status is still locked at phase 3 and the RMA is STILL listed as a replace!
I have called twice, wrote 4 emails, and talked to people on the stupid instant messanger system twice. NOTHING HAS changed.
All I get is an email saying how the "Claims Department" will be in touch with me in 3-5 days. That was over 2 weeks ago now.

So at this point I am contacting my credit card company to claim a wrongful and unauthorized charge.

God damn ridiculous!

so the replacement was sent to your neighbor's and not to you? so what's on the UPS label? is it your address on it or his? do you live at an apartment?

normally UPS ground does not require signature upon receipts, so the UPS driver can unfaithfully take the damn box back to his house if he wants and say it got delivered on your porch... yeah he can get fired but I'm sure this s*** has happened before.... point is, they can deliver to whatever address and there's not a way to refuse it unless you are actually there or it's a signature required package.... I refused packages before that was by ground (with no signature requirement) because some dumbass send s*** back without an RMA