Navigation stopped after body work

[jlewis1]

We’ve had a 2016 Mazda cx5 grand touring for a number of years. This is my wife’s car and I don’t drive it often. A year or two ago it was in a body shop (I’m pointing this out because I can confirm the navigation was working before it went into the shop) for replacing the passenger side doors and fender due to a collision. The car hasn’t had any other major work done to it since. Now I get a message that the car doesn’t have navigation installed. Can someone maybe point me in a proper diagnosis direction? I’d rather not take this to either of our local Mazda dealers as they are not high volume dealerships and I don’t really trust them. I’m thinking maybe a module got disconnected, even though only the two passenger doors and passenger side fender was touched.

Thanks in advance
2016 CX5 Grand Touring AWD

 

[stickerbush]

Try removing and reinstalling the SD card. You may need to do this several times.

 

[ADS-B]

When you say your navigation stopped working, what exactly do you mean? Could you provide some details, some pictures maybe? Do you get a black screen with the coordinates? Or you do not get anything? Does it show how many satellites are seen? If body work was done to your car, suspect that the GPS antenna could've been disconnected and they forgot to reconnect the cable after completion. Just some thoughts.

 

[jlewis1]

When you say your navigation stopped working, what exactly do you mean? Could you provide some details, some pictures maybe? Do you get a black screen with the coordinates? Or you do not get anything? Does it show how many satellites are seen? If body work was done to your car, suspect that the GPS antenna could've been disconnected and they forgot to reconnect the cable after completion. Just some thoughts.

I get a compass screen with a message about going to a Mazda dealer to purchase an upgrade. I just found that the SD card wasn’t pushed in, but now I’m just getting a spinning pinwheel thing with a message about navigation starting. Pulling the card and reseating it does nothing

 

[ADS-B]

Maybe turn off the car, remove the sd card, clean it with some isopropyl alcohol, put it back in and then start the car.

 

[skid00skid0]

They might have unplugged the GPS antenna?

 

[Conrad 16.5]

I get a compass screen with a message about going to a Mazda dealer to purchase an upgrade. I just found that the SD card wasn’t pushed in, but now I’m just getting a spinning pinwheel thing with a message about navigation starting. Pulling the card and reseating it does nothing

Best to do the removing/insertion of the SD card with the ignition off.

Could be that the contacts on the card/reader are oxidized/dirty.

Check here for a possible solution.

Guide: Thread 'Fix Infotainment Issues and Performance'

Nov 6, 2020

If your infotainment system is acting strangely, the problems that you are having are likely a result of poor connectivity between the infotainment system and the Sat NAV SD card. The system uses info from the SD card in the boot process and if that info gets corrupted the system becomes unstable or inoperative. Cold weather can exacerbate the issue.

The problem could simply be that the connections between the SD card and the card reader are marginal because of oxidation of the metal connections. Sometimes it works, sometimes not. Intermittent.

What to do?

If you're having issues the...

• Conrad 16.5
• Replies: 37
• Forum: CX-5 Infotainment

• 

 

[Conrad 16.5]

Maybe turn off the car, remove the sd card, clean it with some isopropyl alcohol, put it back in and then start the car.

In most cases, alcohol won't remove the oxidation.

 

[jlewis1]

Thanks, I give that a try later today.