I can agree to a certain point...maybe I've talked to the service managers AFTER other individuals tried to get over, but every time I've had a problem I had to prove that it wasn't my fault. They.are.f*ckin'.lazy! I love my car, but damn I don't mind saying something's my fault (tranny, brakes for example). But if a bunch of folks come to u WITH THE SAME CAR AND THE SAME PROBLEMS you can't deflect the problem back to each and every one of them.
My ENGINE FELL OUT!!! Im NOT JOKING, This #UCKIN SUCKS!!!!!
- Thread starter voiceKoil
- Start date
I can agree to a certain point...maybe I've talked to the service managers AFTER other individuals tried to get over, but every time I've had a problem I had to prove that it wasn't my fault. They.are.f*ckin'.lazy! I love my car, but damn I don't mind saying something's my fault (tranny, brakes for example). But if a bunch of folks come to u WITH THE SAME CAR AND THE SAME PROBLEMS you can't deflect the problem back to each and every one of them.
Mazdaspeed2oo35
600whp - 600wtq at 30 PSI
Once Again Buddie
Mazda Dealer, Customer Service, Mechanics SUCKS FAT DICK. no doubt about it.
There is no right and wrong in this. Only differing experiences. You can go through life making broad generalizations and thinking everyone is out to screw you, or you can step back, use common sense, and handle situations in a mature manner.
I've had bad dealer experiences in the past. Namely with a local Chevy dealer in regard to my then new pick up truck. I got several responses from them I found to be unsatisfactory. Rather than become accusatory and a general asshole, I kept my head and talked to them about it. If I go in ranting and raving, most people become dismissive. They don't want to deal with me and sometimes return volley. Unprofessional, yes, but often reality.
By keeping your cool, and conveying your complaint clearly and reasonably, they are forced to listen. They can't give that "he's cursing at me so **** him" look. If you don't get what you are looking for, talk to that person's boss, and so on.
I continued talking to people until I was in contact with a customer relations rep from Chevy. After all was said and done, I actually got them to give me a buy back on the truck less my 2 years usage. While it would have been nice to get a new truck, I knew that was not something that was going to happen. Besides, the last thing I wanted at that point in time was another Chevy pick up.
Does it suck? Most definitely. Did I get further that Joe Schmoe calling the service manager every name in the book? In my opinion, I got much further.
Well I had them look at my car -- and it turns out I didn't need the new bolt / mount. Unfortunately, as my luck would be, the car is now making bad noises when I shift the clutch, and popping noises (metallic) when I turn right. Now I have to take the car back AGAIN to see if they can find out what they did to it. The irony is, if I did nothing I would have been fine...
What a waste of my ******* time! Nothing like taking your car to the dealer and having it come out worse!!!
What a waste of my ******* time! Nothing like taking your car to the dealer and having it come out worse!!!
I agree with swampass (man, that just sounds bad)- be nice but firm, keep moving up the ladder as needed, then once its resolved to your satisfaction be as unpleasant as you want.
It may help to humanize the situation (get them to see your side) - one thing I have learned in life is that if you treat people like assholes they act like assholes, treat them like people and they are somewhat more prone to behaving that way (some of the time, anyway, lol)
it ain't about the way the world _should_ be, its about the way it is.
It may help to humanize the situation (get them to see your side) - one thing I have learned in life is that if you treat people like assholes they act like assholes, treat them like people and they are somewhat more prone to behaving that way (some of the time, anyway, lol)
it ain't about the way the world _should_ be, its about the way it is.
Mazdaspeed2oo35
600whp - 600wtq at 30 PSI
I feel you bro.. how the **** you take your car to be fix where suppously they are the best place to take it, and they break it.... i mean you can't be nice with these type of ass people, they don't know s*** what they are doing. mazda mechanics SUCKS ...
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I honestly dont know what to say, I was as firm and calm as a person could be, I treated them with complete respect, talked very nicely to them and then when I went to pick up my car they basically tried to **** me over. That was when I resorted to the pure threating and angry person that I have tried not to become but there was no other way to talk to these morons. THey were giving me s*** about my tow bill because the tow company was out of reciepts and sent me a fax of the original, I gave it to them and they said they couldnt except it, then talked to the supposed vice president of the dealer and he said he would take care of it. Later to find out that he didnt. Then after 3 weeks the tow company didnt have the original, my father went and picked it up for me since I was working and took it to them, they wouldnt except it. I called her up and completely Bitched her out and told her to cut me some ****** slack already and she hung up on me. My Dad called me back after a few minutes and said they were talking it.
Im done with being nice to those fuckers, the Mech straight up told me that he wasnt even allowed to check out other parts, he was only allowed to checked and replace parts that were clearly broken. Which in short is Mazda is tryin to **** me. The car had a pool of tranny fluid under when I picked it up and I found the obvious leak, YET the certified mech didnt, that really makes me wonder what the **** else is wrong......... Which Ive already found a few things but Im going to address them 1 by 1 to keep racking up the days.
I tried being nice but thats not going to fly now...(notcool)
Mazdaspeed2oo35
600whp - 600wtq at 30 PSI
Mazda Dealer And Customer Service And All Of The Company It Self
SUCKS
what is happening to all of us is not acceptable no matter how nice, pussy and calm person you can be....
SUCKS
what is happening to all of us is not acceptable no matter how nice, pussy and calm person you can be....
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After reading these stories I feel lucky both the dealers I use are no where near as incompetent. Voicekoil, seriously, I'd never ever take my car back there and would probably talk to Mazda USA about your experience. Assuming your side of story is relatively accurate, the f*ckery you faced at that dealer is beyond words.
Anyway all those issues are fixable, you just need to take a deep breath and think it through. Probably make a little list of what needs to get looked at. With some determination your car should be back to normal in no time.
Voicekoil's issue aside, I totally agree with Swampass regarding one's approach when getting service. If you come off like an ass, you'll most likely be fighting an uphill battle from the start even if you're 100 percent in the right.
Anyway all those issues are fixable, you just need to take a deep breath and think it through. Probably make a little list of what needs to get looked at. With some determination your car should be back to normal in no time.
Voicekoil's issue aside, I totally agree with Swampass regarding one's approach when getting service. If you come off like an ass, you'll most likely be fighting an uphill battle from the start even if you're 100 percent in the right.
Its not just Mazda dude. every dealer is the same. they generally don't give a s***. It's true that you have to state your argument in a calm manner. however, there comes a point in the process where all you wanna do is kill everyone. i'm lucky that my service manager is cool and owns a speed6. (knock on wood)
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USAFdude02
Member
- :
- 2007 Mazdaspeed 3
I am lucky...I know someone who used to work at the dealership where I bought my car. I had problems with the service department at first, but as soon as he referred me to the right people...all is great.
They treat my almost like a VIP...I mean I work 3rd shift and the service guy came in early and had my rental car there at 7am so that I could go home and get some sleep.
I wish you all the best of luck with your dealers. I used to sell cars and I know how the dealership works...the big ones are usually worse than the small ones (from what I have seen). (drinks)
They treat my almost like a VIP...I mean I work 3rd shift and the service guy came in early and had my rental car there at 7am so that I could go home and get some sleep.
I wish you all the best of luck with your dealers. I used to sell cars and I know how the dealership works...the big ones are usually worse than the small ones (from what I have seen). (drinks)
Mazdaspeed2oo35
600whp - 600wtq at 30 PSI
THE FUNNY PART OF ALL THESE IS THAT, IF YOU WANT TO APPLY TO WORK AT ANY MAZDA DEALER AS A MECHANIC, SERVICE ADVISOR OR EVEN CLEANING THE TOILETS, YOU NEED A ******* DEGREE FROM HARVARD AND HAVE TO ******* BE EINSTAIN AND s***. ALL OF THE DEALERS HAVE DUMB **** KNOWLEDGELESS ASSHOLES WORKING FOR THEM. THEY DON'T HAVE THE TOOLS, KNOWLEDGE AND EDUCATION TO TREAT, TAKE CARE AND FIX THERE OWN ******* CAR PROBLEMS..... I'LL KEEP REPETING THE SAME THING OVER AND OVER. Beign nice helps at the very begining when theres no issues. but once you car starts ******* up and them to ******* it up, YOU NEED TO BE AN ASSHOLE CAUSE IF NOT YOU ARE VERY ****** UP AND DON'T TAKE YOU SERIOUS.. ONE MORE BIG TIME
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I'm going to see if they are hiring at the dealer near me, I have plenty of experience as a service advisor and definately know enough about mazda and plenty of owners. Hum maybe... I wonder what it takes to get your sales license, that's the only job I haven't done at a dealer.
USAFdude02
Member
- :
- 2007 Mazdaspeed 3
To get a sales license is really easy. You have to know what you can't say and can't do selling cars. When you can't sell...local laws. It is easy. Took me about 1 day studying the book to pass my test.
Then you have to learn all the models of the cars...differences...and stuff like that. At least that is if you want to be a good sales person. Most of the ones I see now-a-days have to look at the window description to get that information. (uhm)
Heh, when I bought my car, the window description said "automatic," when, in fact, it wasn't. So a salesman like you described really would be in trouble. (hah)
fourthmeal
Banned
You are talking to the pawn when you should be dealing with the bishop, then the queen, then the king. What I mean by that is you should talk w/ Mazda Customer Service, and let them know your side of it. I did the same thing when my engine fell out, and it was "on" from there.
Just to give you a good example of what is supposed to happen, and how to handle it, here's a cliff-notes version of my experience to the same problem:
On my first oil change at around 3K, I get to know the serv. writer, and I ask him during the service to take a look at the ECU tune, as it is throwing black smoke out the back when I'm on it, and the gas gauge will drop at a rediculous rate at the same time. Then, we talk about the potential of the engine falling out due to a loose bolt, as people were saying on the forum here. With these two issues, he performed the oil change, checked the torque on the bolt (it was a few pounds loose), and found an ECU reflash PIB(preliminary information bulletin, what comes before a TSB) on their Mazda service website. From there, he reported that the bolt required a little more torque, and the ECU reflash should solve the problem of excess richness at WOT.
Now, fast forward to 6K, and my engine falls out (rather spontaneously!) I calmly but assertively spoke with my service writer, and Mazda C.S. in general, and even wrote letters. I also contacted NHTSA investigators via their website, and worked with their people. From the day of the failure, a Sunday, it took precisely 2 working days to have my car back, 100% back to spec (except for a new, longer, washer-equipped bolt.) My service writer said that a Mazda engineer flew down to look at the car on Monday, asserted that the problem was indeed the bolt (like others here), and provided the solution. They also replaced all the parts that ripped, scratched, or dented along the way, including a lot of the little plastic parts within the engine bay, and even the wiring harness, which was stretched. 2 days into it, and I get a call midday letting me know that it is ready to go, and that I'm welcome to pick it up any time.
So, I picked it up, and rode it like a pissed off bronco, and sure enough nothing broke! I was pleased. I even had a letter ready to send to Mazda, demanding that I want a new car, blah blah blah,...but when I noticed that all was well once again, and that the problem was solved, I threw the letter away (but kept the digital copy on my computer just in case)
So, I think if you handle it like a man, and stay calm but assertive, and talk to the right people, a solution is the outcome.
Just to give you a good example of what is supposed to happen, and how to handle it, here's a cliff-notes version of my experience to the same problem:
On my first oil change at around 3K, I get to know the serv. writer, and I ask him during the service to take a look at the ECU tune, as it is throwing black smoke out the back when I'm on it, and the gas gauge will drop at a rediculous rate at the same time. Then, we talk about the potential of the engine falling out due to a loose bolt, as people were saying on the forum here. With these two issues, he performed the oil change, checked the torque on the bolt (it was a few pounds loose), and found an ECU reflash PIB(preliminary information bulletin, what comes before a TSB) on their Mazda service website. From there, he reported that the bolt required a little more torque, and the ECU reflash should solve the problem of excess richness at WOT.
Now, fast forward to 6K, and my engine falls out (rather spontaneously!) I calmly but assertively spoke with my service writer, and Mazda C.S. in general, and even wrote letters. I also contacted NHTSA investigators via their website, and worked with their people. From the day of the failure, a Sunday, it took precisely 2 working days to have my car back, 100% back to spec (except for a new, longer, washer-equipped bolt.) My service writer said that a Mazda engineer flew down to look at the car on Monday, asserted that the problem was indeed the bolt (like others here), and provided the solution. They also replaced all the parts that ripped, scratched, or dented along the way, including a lot of the little plastic parts within the engine bay, and even the wiring harness, which was stretched. 2 days into it, and I get a call midday letting me know that it is ready to go, and that I'm welcome to pick it up any time.
So, I picked it up, and rode it like a pissed off bronco, and sure enough nothing broke! I was pleased. I even had a letter ready to send to Mazda, demanding that I want a new car, blah blah blah,...but when I noticed that all was well once again, and that the problem was solved, I threw the letter away (but kept the digital copy on my computer just in case)
So, I think if you handle it like a man, and stay calm but assertive, and talk to the right people, a solution is the outcome.
the7comeback7ki
Member
- :
- Mazdaspeed 3
Ugh, best of luck man. Them pics gave me a sick feeling
hey voicekoil... its tvissues just chimin in after a long while to see that you still don't have all this taken care of? I'd recommend that you check your local laws about being a lemon car and follow through. I know you told me a while back you might do it but common! its been a very long time and the fact that its a recall and you've found other things damaged as a result and still not fixed nor even looked at. I'd talk to a lawyer to see if you have a case and take it to a private mechanic to check everything out and when you take them to court you can get reembursed for your expenses to gather evidense and court costs (if your state allows) and get a new car, from a different dealer of course.
