Mazda CX-9 reliability - how will it compare?

[P5w3kids]

Cant sign up, but Ill tell u this. No problems at all, no unsheduled visits to the dealer. 08 model, 4500 miles. Add me to your list.

The only way your vehicle can be included in the analysis is by participating in the survey process. I do not include anything, good or bad, that happened earlier in the car's life. To prevent distortion, the survey collects data going forward.

More participants still needed, especially for the 2008.

Vehicle reliability research

 

[P5w3kids]

Thanks to the help of this forum and its members, for which I'm very grateful, we have updated Vehicle Reliability Survey results for the Mazda CX-9. These cover owner experiences through March 31, 2008.

The 2007 appears to have an average repair rate, about 59 successful repair trips per 100 vehicles per year. However, the reported repair rate for the 2008, based on a marginal number of responses and so asterisked, is much higher, around 114 successful repair trips per 100 vehicles per year.

The 2008 result strikes me as a fluke, which can happen with a sample size of 21.

For the full set of results, and sign up to help (if you haven't already):

TrueDelta Vehicle Reliability Survey results

More 2008 owners especially needed, to get rid of that asterisk and help us provide a more precise result.

 

[ceric]

I have registered with TrueData.
This week (5500 miles) I found both rear window behave strangely.
The left one gives out strange noise 1/2 way down. The right one did the same for a couple times, then it got stuck 2/3 way down. It is strange to have both rear windows not working properly.
I am suspecting workmanship issue. Anyway, I'll bring it in this Saturday for repair.
I will keep people posted.

P.S. probably the problems existed since new. I rarely open the rear windows.

 

[ceric]

So, today I took it in to Oak Tree Mazda in San Jose.
I explained and showed the problem to the service advisor (nice guy, friendly, too).
He got me a loaner (Mazda 3 sedan with 1400 miles on it! Nice!).
When I picked it up, both are fixed nicely.
Here is what they put down on the service record:
"Rt side: Styroform pads has completely fallen off and is blocking the glass. Reinstalled styroform pad using silicon rubber."
"Lt side: Styroform pads inside the door has falled off from summer heat on the double sided tape attaching the styroform. Reinstalled styroform pads but applied silicon rubber for added support." (word by word)
They even turned on the "autolock" feature of SmartKey for me for free.
All it costed me was 1 gallon of gas I had to put in the loaner Mazda 3.

Anyway, summer is here. I don't think I am the only one that has this issue.
It is also nice to know that Mazda give customers loaner for repair and major
service. I don't think I was ever treated like that from Honda or Toyota!

Sure, I am not happy with the material or workmanship that caused the failure of the windows. However, I am glad that Oak Tree Mazda treated me fairly.
I would recommend Oak Tree Mazda to anyone.
They will get a 5-star for satisfaction from me for sure.

 

[CX9 SportOwner]

Nice that you had good service. Our dealer has one good service advisor, but the dealer overall hates Mazda (it's a Ford dealer primarily) and it's impossible to get decent service there. Your foam pads were probably installed on a Monday or Friday.

 

[ceric]

Actually my nearest Mazda is a Ford/Mazda combo. I dislike it.
Originally I made an appointment with them on Saturday. When I got there, a guy
told me that they don't do Mazda repair on Saturday. I was like "what the ^%#$@!"
When I made appointment, I was very clear that this was about a repair.

Based on my research from the web, people advise that owners should avoid
a combo-dealership like that for service since the technicians are not as specialized in
Mazda repair, and your service will be on par with that of a Ford dealership.

>> Your foam pads were probably installed on a Monday or Friday

Or a Japanese worker who just had an argument with his wife that morning...

 

[P5w3kids]

Those results: average repair rates for both the 2007 and 2008, with similar results for both years.

Sample sizes are just above the minimum--additional participants would be helpful.

TrueDelta Vehicle Reliability Survey results

 

[not_too_shabby]

WHat's autolock?

 

[ceric]

"Auto-lock" is a feature of Mazda Keyless Entry and Start system.
It was turned off from factory. It is explained in the manual.
When it is turned on....
- when you stop the engine and close the door and the system detects all doors and hatch are closed properly, it sounds short "beep" to let you know that the system is preparing to lock the vehicle for you
- if you stick around within the sensor range, the system will lock the vehicle in 30 seconds. If you walk away from the vehicle, it will lock the vehicle within 3 seconds

I have it on for four months now. Overall, I like it.
The most annoying part is that even when there are passengers in the vehicle, the system still locks the vehicle (and arm the alarm). The system should be smarter by detecting passengers inside vehicle. Also, it locks the vehicle when you gas up (unless you on-purposedly leave the door ajar).
That is my only complaint so far on auto-lock.

 

[Force-1]

The most annoying part is that even when there are passengers in the vehicle, the system still locks the vehicle (and arm the alarm). The system should be smarter by detecting passengers inside vehicle. Also, it locks the vehicle when you gas up (unless you on-purposedly leave the door ajar).
That is my only complaint so far on auto-lock.

Not only a CX-9 issue. My Cadillac STS and C6 Corvette have the same auto lock "quirks" as my CX-9.

 

[not_too_shabby]

hmmmm.....I might have to turn that on. The cool thing about the smart key is just being able to keep it in my wallet, but without autolock I still need it out to lock the doors, or is there a way to lock the doors with that button on the door handle? I just got the car monday night and haven't had a chance to read through the manual.

 

[nhokt]

After everyone exits the vehicle push the black button on the handle and all doors will lock, 1 more time and the driver will unlock or 2 quick and all doors will unlock. Opening from the passenger side handle will automatically unlock all doors.

 

[ceric]

Like what nhokt said. Key stays in pocket with or without auto-lock.
With autolock, you don't have to push the little black button when locking the vehicle. You close the door, hear the beep, then, walk away.

 

[not_too_shabby]

I played around with it at lunch. Things for the tip. I got it figured out.

 

[100$ GUY]

Those results: average repair rates for both the 2007 and 2008, with similar results for both years.

Sample sizes are just above the minimum--additional participants would be helpful.

TrueDelta Vehicle Reliability Survey results

Dissapointing?

 

[P5w3kids]

It's been three months, so the results for the Mazda CX-9 have been updated again.

Repair rates, in terms of successful repair trips per 100 vehicles per year:

2007: 66, about average

2008: 51, about average

And, no, I wouldn't call these results disappointing. Many CX-9s will go an entire year without needing any repairs. The average is simply quite good these days.

Additional participants needed, especially for the new 2009.

For the full set of results, and to sign up to help:

TrueDelta Vehicle Reliability Survey results

 

[100$ GUY]

Nice to know P5.

Thanks for the info, yeah, in fact, our cx-9 has more than a year,(almost 14 months now) and so far, no need for repairs or unscheduled visits to the dealer. Anyway, I wouldnt expect nothing less from a new vehicle, but hey, thats just me!

 

[CX9 SportOwner]

18 months, 20k, 0 problems

 

[P5w3kids]

The latest Car Reliability Survey results were recently posted. The reported number of repair trips per 100 cars per year for the Mazda CX-9:

2007: 68, average

2008: 48, average

A big thanks to this forum and everyone who has been helping. We'll have further updates in May, August, and November. Additional participants needed, especially for the 2009.

We now have a separate results page for each model. The one for the Mazda CX-9:

Mazda CX-9 reliability comparisons

 

[Lindyrect]

I had to go in five times for repair, but not do to equipment malfunction necessarily. The service dept kept breaking my car when they were doing maintenace.