i give up
After my 5th visit to the installer, I am out of ideas for how to solve the mysterious rear suspension clunk. This last time we made sure the center nut at the top of the strut was tight, using an impact gun, as recommended by JIC. No use, because the nut was already tight. The times before that we made sure the 3 nuts holding the strut to the tower were tight, made sure the spring preload was snug enough, and replaced the stock endlinks (because they broke during the coilover install).
I definitely feel like the clunk is coming from the top of the shock tower, and not from underneath, as would happen if there was a problem with one's rear swaybar or endlinks. I also believe that my clunk is probably the same clunk that soundbombing has with his B&G coilovers, and he doesn't even have pillowball mounts!!! Therefore I'm not sure I necessarily agree with the assumption that any noise the units make are coming from the pillowballs. Should they be noisier? Yes. Should they be making this loud clunking/thumping/metal banging sound when going over bumps? No.
I have done so much web research that I should have a degree in coilovers. There are some people on the WRX and Skyline forums that have been having the same problems, and they also call it a mysterious clunk. I've even heard one person go so far as to say that with JICs you get a clunk, but ignore it, that's how you know you have a kick-ass suspension!
I think this is clearly not the right approach, especially if we are not sure what the cause of the clunk is. Why don't the fronts clunk? They use pillowballs too! What is most troublesome is that some JIC owners do not experience the clunk. I've done all I can to troubleshoot this hands-on. I hope some others will be able to provide some insights on this problem. Thanks to all those that have tried to help.