Impossible to find parts

[GordoCl]

Has anyone had experience yet of parts being impossible to find or non-existent?

 

[Seminole]

What kind?

 

[GordoCl]

Main Airbag Wiring Harness
I recently hit a deer (it happens a lot this time of year up here) and the airbag deployed. That was almost 2 months ago s this part or the piece inside this part does not exist and has to be specially made.
I am concerned that future parts and needs might be hard to source or find.
Do you think Mazda does a generally good job of supporting the vehicles with genuine parts etc?

 

[ironbrewer]

I have been having a hard time getting touch up paint from my dealer. I've been trying to get it for 40 days. I finally got a email saying that it had been discontinued. I was confused. I called up Mazda USA and asked how touch up paint could be discontinued on a 2014 car in 2013. (I mean maybe it hasn't been made yet being a future car and all) About 3 hours later my dealer called me up and said that they wee shipping it out to me. I talked to the nice woman at Mazda for a bit. She said that they are having some issues with parts for cars being in wrecks because all the new parts that are not normal wear parts are being put into new cars. They haven't stopped long enough to build up parts that are not normally replaced.

 

[paris1]

^that makes sense.

 

[robertmazda]

Gordo - I'm curious. Since your car isn't safe to drive without the airbag, and since Mazda isn't able to fix it, are they providing a loaner car until they are able to properly repair your car?

 

[GordoCl]

Mazda are currently assisting with rental requirements - I do not yet know to what extent exactly as I have just submitted my first set of invoices.
Customer Service has been responsive, empathetic and professional but not able to help in any significant sense except to wait.
I'm working on a more detailed agreement with Mazda, but wanted to exhaust every resource along the way -hence my post here.