HomeStink, er Homlink Issues

[gman1868@ya]

Just bought a CX-5. Having a problem with a newish Liftmaster 85704-267 opener that won't connect with the Homelink in the car. I have a second, older, Liftmaster 8550W and the Homelink synced with that one just fine.

My 2021 Kia Homelink works on that opener just fine.

Called Liftmaster, they referred me to Homelink. Called Homelink, went through their automated setup (which is just the same as what the Owner's Manual says to do). It didn't work so I selected to talk to a support representative. After 5 minutes they hung up on me. Tried it a second time being forced through the 10 minutes of automated setup help, selected tech support, 5 minutes later it hung up again.

Well, I called my local garage door company to come over next week but it would be preferable not to have to pay them big bucks just to tell me they can't solve it.

What do you think? Thanks in advance!

 

[zx10guy]

I had a similar issue with my Genie garage opener. The guy that helped me figure it out was from of all places MyQ which is a subsidiary of Chamberlain/Liftmaster. I was trying to add another remote to the Genie opener and it wouldn't work no matter how many times I tried. I knew I was doing it correctly. The support guy told me to clear all the stored remotes to the Genie opener. Bingo. Fixed the issue. I had old garage remotes/ex wife's car paired to the opener and didn't realize I had run out of stored space.

Worth giving a try. But it'll be a pain having to re-pair everything that was working again.

 

[gman1868@ya]

I had a similar issue with my Genie garage opener. The guy that helped me figure it out was from of all places MyQ which is a subsidiary of Chamberlain/Liftmaster. I was trying to add another remote to the Genie opener and it wouldn't work no matter how many times I tried. I knew I was doing it correctly. The support guy told me to clear all the stored remotes to the Genie opener. Bingo. Fixed the issue. I had old garage remotes/ex wife's car paired to the opener and didn't realize I had run out of stored space.

Worth giving a try. But it'll be a pain having to re-pair everything that was working again.

I just did that today, erased the memory of the opener and tried to add Homestink. It didn't work but all the others did.,

 

[N7turbo]

Try moving the car and try again. Mine is sensitive to where it's sitting, probably radio dead spots.

 

[cz5gt]

what prodecure do you use? Can you post the exact steps?

 

[paris1]

I once had a problem syncing the remote to the opener because I was trying to do it with the car sitting under neath it in the garage. Once I moved it out of the garage, it worked fine. Just a thought.

 

[gman1868@ya]

Thank you for the replies, still a no-go. I've done everything in the Owners Manual, the Liftmaster manual, I've called Homelink and been through their automated system (twice), I've done it in the garage, just outside the garage, and and the end of the driveway. I called the garage door company that installed it but they didn't have any more ideas. I'm stumped.

 

[N7turbo]

Dumb question, but is radio control on the new opener actually working?

 

[gman1868@ya]

Dumb question, but is radio control on the new opener actually working?

All the Liftmaster remotes and the Homlink in my 2021 Kia work as they should.

 

[zx10guy]

Maybe this will help.

 

[zx10guy]

I just got my car back from the dealer where they installed the Mazda auto dimming/Homelink mirror and tow hitch. I fumbled around programming one of the buttons to my garage door opener. I ended up using a key fob garage door opener I carry with me when I'm on my motorcycles. I held down the first button until the amber light was flashing repeated on the mirror. I then pushed the button on the fob (I think it took a couple of times) before the light on the mirror changed to a rapidly flashing green and eventually went off.

I then went to the garage opener (which is a Genie) and hit the learn button. Went to the car and hit the first button I think three times before opener accepted the signal and it all works.

I'll find out this weekend if I run into any troubles when I go to my vacation home to program the second button to the garage door opener out there. That one is a Liftmaster.

 

[minnesotaart]

One time my opener wouldn't respond. It turned out that I had LED bulbs installed close to the opener and it wouldn't work if those lights were on, but worked if those lights were off. Apparently some kind of radio interference from the LEDs. Switched them to halogen bulbs and no issues. Just a thought.