I don't take any offense to anything she has said. It just show's immaturity. You are probably between the ages of 17 to 19. Am I right? And no I'm not putting you down b/c you are young, I too was that age where I knew everything. Enough og that though.
As for taking off the shiny black part of the grill, you have to take the front bumper completely off. You have to do that in order to get to that part. It isn't really that hard to do. I took mine off when I was trying to take the amber lenses out of my headlights. It's hard to tell you every bolt to take out, but if you get under there and look around, you will figure it out.