For some reason the link is blocked, here's what it said.
Anyway, if this happens to anyone in the future ... the lock likely isn't broken and is easily fixed. I started by:
1. Remove the plastic trim above the glove box. Held on via several tabs, comes off easily, start in the middle then work out towards the ends.
2. Carefully using two large screwdrivers and a thick washcloth, pry gently on either side of the metal lock/bar just above the glovebox handle (location can be easily seen with flashlight). Keep prying until it pops open, doesn't take much force.
3. Remove the glove box from the dash, just open and push-in on the two tabs (located on the side of the glovebox door). It comes right out.
4. Remove the three screws securing the glovebox door/lid lock mechanism. After removing the screws it comes right out.
5. There is a little plastic clip on the lock mechanism, it rotates when you turn the key and sets the lock or unsets it. This part is flimsy and the design doesn't allow it to sit properly in my opinion. It kind of floats in the mechanism and in my case simply lost contact with the tumbler. I'm surprised it hasn't happened to more folks who have locked the glovebox.
6. Just reconnect it, I also used a lttle heavy grease to help it stick to the mechanism a bit better. The light amount of lithium grease from the factory wasn't enough.
7. Reinstall the mechanism and test, if it works, put it all back together.
Lame write-up I know, but maybe it will help someone.
