first experience with the dealer

[Rubasu]

I bought my MS3 a little over a month ago and absolutely love the car. The power for the price is hard to beat. I had to take the car to the dealer, about a 45 minute ride from house because the dealer that I looked at the car and started the deal with was not cert. to work on the car so I was already not in a good mood. I took it there because I turned the air on the first time the other day and got nothing but hot air out of it. I also was asking about the amount of soot that was building up on the tail pipe. Now mind you that I am a Tech for Acura and we fix and warranty just about anything whether asked for or not, but I have worked on many different Turbo charged vehicles over the years and have never seen as much soot as I do on this car. Is this really a normal thing for these or is there some magic word that I have to say to get the dealer to acknowledge the reflash that is out there that would help the situation according to what I have read about it. On top of getting the brush of for that the writer called me to let me know that there was a hole in my condenser and that it possibly would not covered. What he heck is that about I have less then 2000 miles on the car and am already getting told that a major component like that may not be covered under warranty. Is this the typical behavior at most mazda dealers or am I just used to the easy going warranty that honda of america?

 

[mhrebin]

the car is brand new and there is no reason for them to say its not covered under warranty. last time i checked, the bumper to bumper warranty covered everything.lol and since the car has less than 2k on it. it shouldnt even be quesitoned if its under warranty. every dealer is diff, but it is best to take it a qualified mazdaspeed dealer with mzdaspeed techs that know what they are doing and know how to handle things.

as for the exhaust, im not sure if there is a reflash available yet. some say there is and some say there isnt. but the build up is just carbon because the car is set to run rich due to the turbo. keep an extra rag handy to wipe it off because unless you tune it, dont think it will go away.