Email back from Mazda - Transmission Fluid Change

ColoradoDriver

2014 CX-5 Touring AWD - 130k miles
Contributor
:
Denver, CO
Dear X,

Thank you for contacting Mazda Customer Experience Center. First and foremost, I sincerely apologize for the delay in response. We have been experiencing server issues, however, this has since been resolved. With regards to your inquiry, Mazda does not recommend changing transmission fluid, unless repairs are being made on the transmission. The vehicle life depends on so many aspects, therefore, it's hard to say how long your specific vehicle will last. I can tell you that you do have a sealed transmission, which is why there is no need to change out the fluid. Does this make more sense? Please let me know and I will be more than happy to clarify for you!

Sincerely,
Lexi
Representative, Customer Experience
800.222.5500

I don't believe the bolded is correct is it?

This was my initial email to inquiry to them:

Good morning,

I just passed my 60,000 mile mark on my 2014 CX-5 about a month ago. Very happy with this car, problem free, fun to drive, I love it. I have some concerns though regarding the definition of "lifetime" for the transmission fluid. I plan to own my 2014 CX-5 for many, many years to come. My last vehicle had 300,000 miles on it before I bought my CX-5. My major concern sitting at 61,500 miles now is whether or not I need to change out the transmission fluid? When Mazda specifies "lifetime", is that truly lifetime? How long or how many miles does Mazda consider to be lifetime? Say my goal is to get 300,000 miles out of it like my last car, is Mazda saying I really do not need to change the fluid? Does lifetime mean life of the powertrain warranty? Or is there some other definition? Anyway, I am very confused on how best to proceed to ensure I have a very long lasting Mazda.

Thank you,
X
 
The problem with CSR is that the reps, while being polite and well-spoken, have no clue about most of the subjects in question. It is understandable, engineer's time is much too valuable.
This transmission can not be qualified as sealed under any view angle.
 
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The problem with CSR is that the reps, while being polite and well-spoken, have no clue about most of the subjects in question. It is understandable, engineer's time is much too valuable.

Yeah, that was my takeaway as well.
 
My guess is she crafted that response from the customer service manual they have with the answers provided though she may have customized it slightly so it felt like she gave you a response versus the canned one.
 
⋯ This transmission can not be qualified as sealed under any view angle.
Agreed, which is why that response did not make sense, and seems factually false.
Yep CX-5's SkyActiv-Drive transmission definitely is not sealed. Sealed transmission would be like the one in my BMW 528i and VW Passat, there's no drain plug and ATF dipstick.

If I were you I'd write an email back to Lexi mentioning this and asking for free extended transmission warranty if you following her recommendation not to change your "lifetime" ATF! ;)
 
She's just a parrot quoting from a piece of paper. They're only on the hook during the warranty. After that, anything goes.
 
What this lady knows about transmissions is academic, as far as her information from the tech department goes, there is no source of contamination and their recommendation is that changing the oil is probably less beneficial than opening the transmission to atmosphere. Of course, you have to define life and in the event that the car was used as a taxi and had completed half a million miles it might be different but what they are saying is, treat it like a BMW or VW with a sealed transmission.

You could always take her up on her offer to expand as she will only quote what tech’ tell her. Put the taxi scenario to her and ask her how that might effect warranty if the car was worked day and night to cover vast mileage inside the warranty period.
 
Yep CX-5's SkyActiv-Drive transmission definitely is not sealed. Sealed transmission would be like the one in my BMW 528i and VW Passat, there's no drain plug and ATF dipstick.

If I were you I'd write an email back to Lexi mentioning this and asking for free extended transmission warranty if you following her recommendation not to change your "lifetime" ATF! ;)

What this lady knows about transmissions is academic, as far as her information from the tech department goes, there is no source of contamination and their recommendation is that changing the oil is probably less beneficial than opening the transmission to atmosphere. Of course, you have to define life and in the event that the car was used as a taxi and had completed half a million miles it might be different but what they are saying is, treat it like a BMW or VW with a sealed transmission.

You could always take her up on her offer to expand as she will only quote what tech’ tell her. Put the taxi scenario to her and ask her how that might effect warranty if the car was worked day and night to cover vast mileage inside the warranty period.

I am outside warranty period (5 year / 60,000 mile).

But I will give these approaches a shot.

Edit: And I should note that I still plan to get the transmission fluid changed. But Is till wanted to press Mazda on this.
 
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Why Not? You cannot touch transmission fluid without a wrench at a minimum, and that's just the dipstick! What would make it sealed in your book?
I can admit I'm coming from a bit if an ignorant point of view, but I'd assume an actual sealed system would not have drain and fill ports.

I don't know if that is the case or not, but I mean sealed would be sealed wouldn't it?

I got 300,000 miles out of my last car. I have a hard time believing the fluid lasts that long. Hence I just want Mazda to say what they consider to be "lifetime" instead of our conjecture.
 
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I can admit I'm coming from a bit if an ignorant point of view, but I'd assume an actual sealed system would not have drain and fill ports.

I don't know if that is the case or not, but I mean sealed would be sealed wouldn't it?

I got 300,000 miles out of my last car. I have a hard time believing the fluid lasts that long. Hence I just want Mazda to say what they consider to be "lifetime" instead of our conjecture.

I'm going by Mazdas official stance and statement.
 
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I'm going by Mazdas official stance and statement.

Good choice, otherwise there will be no employment for transmission specialist and they will run out of transmissions to be repaired! Plus mazda needs to make the economy working well so they can charge you more on labour and spare parts :) That's normal for all dealerships, not only mazda. They try to make the job as hard as possible for outsourced mechanics so you'd have to bring your car back to the dealer.
 
Good choice, otherwise there will be no employment for transmission specialist and they will run out of transmissions to be repaired! Plus mazda needs to make the economy working well so they can charge you more on labour and spare parts :) That's normal for all dealerships, not only mazda. They try to make the job as hard as possible for outsourced mechanics so you'd have to bring your car back to the dealer.

Can you find a single instance of a SkyActiv transmission failing due to a fluid related issue?
 
Can you find a single instance of a SkyActiv transmission failing due to a fluid related issue?

I don't have to, I'm not here to debate transmission failure. Everything is wear and tear regardless the oil change. I'm just saying, that fortunately not everyone is the same and many still believe to what they read, and thanks to that automotive industry keeps going well. Imagine a world where every single person does what it is right to do, and everything on time, like service, fixing cars as soon as the problem arises and not when it's too late. Mechanics will end up just doing services because everything works fine right?
 
Of course the transmission cannot be sealed in the true sense of the word or it would become pressurised and force oil out. I believe the term is to mean there is no ready means of draining and refilling to the end user and would only normally be refilled after work had been undertaken. There would come a time where the mileage would determine that the transmission had reached a satisfactory end of life.
 
Of course the transmission cannot be sealed in the true sense of the word or it would become pressurised and force oil out. I believe the term is to mean there is no ready means of draining and refilling to the end user and would only normally be refilled after work had been undertaken. There would come a time where the mileage would determine that the transmission had reached a satisfactory end of life.

Ok, but just watching videos and such, looks like it has a readily useable drainport, and is refillable. It doesn't seem sealed to me, by your definition above.

I just don't believe fluid would last 300,000 miles which was the life I got out of my last car which was a total POS by comparison to my CX-5.

So I really want to know what Mazda is considering to be lifetime.
 
Why Not? You cannot touch transmission fluid without a wrench at a minimum, and that's just the dipstick! What would make it sealed in your book?

I had a 2012 VW Jetta TDI w/DSG transmission. Sold it back to VW because of the dieselgate mess. Used that cash to buy the CX-5.

The Jetta DOES have a sealed transmission but VW says to change the fluid every 40k miles.

Here's the procedure if you'd care to take a look.

http://www.myturbodiesel.com/wiki/d...cement-service-vw-and-audi-stronic-oil-flush/
 
I had a 2012 VW Jetta TDI w/DSG transmission. Sold it back to VW because of the dieselgate mess. Used that cash to buy the CX-5.

The Jetta DOES have a sealed transmission but VW says to change the fluid every 40k miles.

Here's the procedure if you'd care to take a look.

http://www.myturbodiesel.com/wiki/d...cement-service-vw-and-audi-stronic-oil-flush/
The idea of the sealed transmission on your 2012 Jetta's DSG transmission is the same - no drain plug and no dipstick, comparing to the Tiptronic 5-speed automatic transmission used on 2001.5 VW Passat. ATF change procedure is the same too with VAG/VCDS tool and one top filler plug to work on. The only difference is back to 2001 VW insisted the ATF is lifetime and there's no maintenance schedule for it.
 
Ok, but just watching videos and such, looks like it has a readily useable drainport, and is refillable. It doesn't seem sealed to me, by your definition above.

I just don't believe fluid would last 300,000 miles which was the life I got out of my last car which was a total POS by comparison to my CX-5.

So I really want to know what Mazda is considering to be lifetime.
So did you ever change the ATF on your previous Jeep?

And I guess we'd like to know Anchorman's opinion on ATF change if he plans to keep his CX-5 for 300,000 miles?
 
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