Well today I had my second run-in with the dealer service department. The first was several months ago when my CD player quit accepting audio CDs.
I called them up Wednesday to see if they could help me out by having a part ready for me; I live 100 miles from the nearest dealer. No luck. Basically what happens is my green A/C light would turn off although the button was pushed in, making the compressor shut off. It was worse for the first 20 mins of driving until the switch got warm. But they wouldn't order a switch and have it ready.
So I had to use up a vacation day and drive to the dealer. I also requested that they look at the passenger side window, which knocks sometimes when its coming down. I also asked them to investigate a hissing noise coming from the A/C when the car is off. I also asked them to perform the ECU program for the cold start rattle.
They told me they would give me a loaner if I gave them good marks on their survey.
Four hours later no call so I call them and they say that my car is ready. I get there and they have done nothing do it. So I proceeded to explain to them how I told them what was broken, asked for them to have the part here b/c I'd have to take off of work for a whole day. My wife is 9 months pregnant so I wouldn't be able to take off again to bring the car. He told me to come back in an hour, and I proceeded to tell him that they must fix my A/C or he'll get zeros on his survey. [this dealer is big on surveys]
So an hour later I came back, still nothing. It was then 4 p.m. so I had to talk to the service manager. I explained my situation and that my biggest issue was the A/C, which usually just shuts off for no reason. Finally he said that he would take the part out of a new car.
Hopefully I won't have to go back to the dealer for warranty work. But the problem with the passenger side window will worsen I have a feeling.
I called them up Wednesday to see if they could help me out by having a part ready for me; I live 100 miles from the nearest dealer. No luck. Basically what happens is my green A/C light would turn off although the button was pushed in, making the compressor shut off. It was worse for the first 20 mins of driving until the switch got warm. But they wouldn't order a switch and have it ready.
So I had to use up a vacation day and drive to the dealer. I also requested that they look at the passenger side window, which knocks sometimes when its coming down. I also asked them to investigate a hissing noise coming from the A/C when the car is off. I also asked them to perform the ECU program for the cold start rattle.
They told me they would give me a loaner if I gave them good marks on their survey.
Four hours later no call so I call them and they say that my car is ready. I get there and they have done nothing do it. So I proceeded to explain to them how I told them what was broken, asked for them to have the part here b/c I'd have to take off of work for a whole day. My wife is 9 months pregnant so I wouldn't be able to take off again to bring the car. He told me to come back in an hour, and I proceeded to tell him that they must fix my A/C or he'll get zeros on his survey. [this dealer is big on surveys]
So an hour later I came back, still nothing. It was then 4 p.m. so I had to talk to the service manager. I explained my situation and that my biggest issue was the A/C, which usually just shuts off for no reason. Finally he said that he would take the part out of a new car.
Hopefully I won't have to go back to the dealer for warranty work. But the problem with the passenger side window will worsen I have a feeling.
And yes dealerships are dicks, thats why I HATE going there. They are the most annoying, unreliable, insensitive group of ppl in the world.:mad: Did I mention careless, nonchalant, and senseless.
