redderhead
Member
- :
- 2013 Mazda CX-5 GT
Getting very disheartened with Mazda Canada and my dealer. Does anyone have any other suggestions for me to get out of my car?
Background: I have a 2019 CX-5 Diesel and I’ve had several issues with it. I’ve been stranded in a city I don’t live in because of it, had to put it in a tow truck twice, and I’ve now had 5 check engine lights come on. I’ve owned it since March 2020 and have approximately 75000km on it.
The service department at my dealer, Gary Moe Mazda, has been pretty good with everything and repair it every time, arrange for loaners, etc.
Last January, I had spoken with the General Manager of that dealer, and asked for Mazda Canada to be notified. They were not. Which, has now meant my option of the CAMVAP process is a lot trickier.
A few weeks ago, I again demanded that Mazda Canada be contacted and was told that there may be a buy back option because of the issues experienced, and was told to wait to hear back from a rep by December 13/14. I was again, mislead, and contacted Mazda Canada myself - who are now claiming my dealer has resolved everything.
I can’t reasonably keep this car with the issues I’ve experienced (I spend a lot of time out in the mountains, and I can’t risk be stranded again) and because of how new it still is, there’s a ton of negative equity still remaining. Because of the mileage, it’s tricky to get a good resale value - and I feel it’s irresponsible to pass this vehicle on to anyone else given the problems.
So I’m stuck between a rock, hard place, and financial hardship. If you’ve read this far, I’d be happy to hear your advice.
Background: I have a 2019 CX-5 Diesel and I’ve had several issues with it. I’ve been stranded in a city I don’t live in because of it, had to put it in a tow truck twice, and I’ve now had 5 check engine lights come on. I’ve owned it since March 2020 and have approximately 75000km on it.
The service department at my dealer, Gary Moe Mazda, has been pretty good with everything and repair it every time, arrange for loaners, etc.
Last January, I had spoken with the General Manager of that dealer, and asked for Mazda Canada to be notified. They were not. Which, has now meant my option of the CAMVAP process is a lot trickier.
A few weeks ago, I again demanded that Mazda Canada be contacted and was told that there may be a buy back option because of the issues experienced, and was told to wait to hear back from a rep by December 13/14. I was again, mislead, and contacted Mazda Canada myself - who are now claiming my dealer has resolved everything.
I can’t reasonably keep this car with the issues I’ve experienced (I spend a lot of time out in the mountains, and I can’t risk be stranded again) and because of how new it still is, there’s a ton of negative equity still remaining. Because of the mileage, it’s tricky to get a good resale value - and I feel it’s irresponsible to pass this vehicle on to anyone else given the problems.
So I’m stuck between a rock, hard place, and financial hardship. If you’ve read this far, I’d be happy to hear your advice.