COBB tech support

[meicalnissyen]

I sent the email below to cobb techsupport 12 days ago

have not heard back except for the automated response

did I phrase my email in such a way as to invoke cobb's irritated response syndrome??

can someone else answer the question?

IF someone else answers, and COBB does not, should I question cobb's tech support commitment ??

_________________________________________________________________

Greetings,

I have a question regarding the AP.

I own a speed3
I see a map refered to as an economy map

Were I to purchase an AP for my car, would this Map provide a signifigant improvement in fuel economy? mazda does seem to love to solve knock through quenching over timely retard of spark.

If this is the case, what is the procedure to change maps? is it on the fly? key off- change - restart ? or is a reflash required for each change?

If my arithmetic is correct, an improvement of 5mpg would save me right at $200/year

I currently shift 1-3-5 most of the time to keep it out of boost as much as possible

but , of course a romp on the gas here and there does produce grins

I usually buy 93 octane, and have no mods to the motor except having removed the bottom half of the airbox. kinda nice to hear the bpv a bit
could do a SRI if that would work in conjunction with the econo map

THANK YOU

 

[GoFast]

have you tried calling them?

 

[meicalnissyen]

have you tried calling them?

nah, been swamped, not a life or death issue, just wondering if the product is supported in a proper way, or if we are the a large group of unpaid beta testers, thats all

 

[GoFast]

well if that is the case then why question there commitment? You can't really knock a company because they didn't answer an email when you haven't really exhausted all options first.

 

[meicalnissyen]

well if that is the case then why question there commitment? You can't really knock a company because they didn't answer an email when you haven't really exhausted all options first.

I suppose so

mebbe I will resend the email and call later


Over the years, I have found VERY interesting correlations between the treatment you recieve from casual inquires and post sale service

 

[GoFast]

yeah the problem though is email....it really isnt the most reliable thing in the world.

 

[18psiWhiteMS3]

I email cobb all the time and i dont ever get any responce back. thats why the forums are so great

 

[meicalnissyen]

yeah the problem though is email....it really isnt the most reliable thing in the world.

n this case, I think it is the user, not the server

 

[derspi]

I don't think they have the enough ppl working there to respond to emails in a timely fashion hence they don't even bother.