The windshield that I had a star crack was a Santa Fe. And like you, Safelite broke the windshield when they tried to repair it which I think they did on purpose to make more money. I bet they did not allow you to watch them repair yours. They wouldn't let me watch them try to repair mine. They won't help you with the cost, but they won't charge for the attempt at fixing it. At least that is what my experience was.
They did do an excellent replacement job on my Santa Fe, they did it in the parking lot at work so I didn't even lose a work day.
Also that was 10 years ago and the only time I had a windshield problem. Knock on wood.