2016 CX9 Owners Thread

When you say "no way near", which year is your reference point? If its 2015, then the numbers are actually better. But if its earlier (for instance 2010) then the numbers are worse. Refer to http://www.goodcarbadcar.net/2011/01/mazda-cx-9-sales-figures.html
1st-gen CX-9 came out in 2007 and the monthly sales reached at least 2,000+ most of time until after 2013. Current 2nd-gen CX-9 monthly sales are only at 1,800+ for the last 3 months. It's not a good sign for a brand new redesigned model where the sales can't even match 6-year-old 1st-gen CX-9 in 2013! The email offer of $1,500 below invoice on a CX-9 GT is a clear indication that the sales on new CX-9 don't meet Mazda's expectation.
 
yrwei52 - I remember having a compass on my Nav at the beginning, the dealer forgot to give me the SD card so for about 3 days that's the only thing I saw on the screen. You might want to check to see if your SD card is working properly or have it replace. See if the dealer can try one.
Yeah I suspect some files in my SD card got corrupted hence my navigation system now is showing a compass. But since we hardly use the navigation I'm not in the hurry taking our CX-5 in to fix it.

2nd-gen CX-9 has new Mazda Connect infotainment system like the one in CX-5. Mazda did a false advertising on real-time traffic in navigation system as we all know it doesn't exist but clearly stated in the CX-5 sales brochure!

In you case, I feel your issue is hardware related and the software upgrade won't do anything good for you. Your dealer should just replace the whole infotainment unit at the first place instead of wasting your time!
 
Thanks... I swear, I would fire that while engineering department. I've never seen such carelessness. No testing or quality control. This will be the single reason why I will never buy a Mazda again.
It is certainly your prerogative to swear off the brand. But you did purchase a brand new model in the first half of the first model year--there are inherent quality control risks in doing this, as has been confirmed by my 20+ year subscription to Consumer Reports. It's just impossible for any manufacturer to work out every single kink before a brand new car comes to market. Especially in the realm of electronics--my iPhone 7 has had 3 software updates since I got it at the end of September.

yrwei52 - I remember having a compass on my Nav at the beginning, the dealer forgot to give me the SD card so for about 3 days that's the only thing I saw on the screen. You might want to check to see if your SD card is working properly or have it replace. See if the dealer can try one.

And Yes, it's a new system, but these problems have been happening for years. I've been able to dig up forums all the way back to 2012/2013 with the same issues. It's time to fix them. It looks like a bunch of lazy engineers. It can't be that hard. THey have eliminated features lately, like for example, you no longer get traffic updates, now you have to use the HD radio option, which is freaking useless!! I mean... it's not the greatest infotainment system in the world, the UI is ok at best, and the lack of android/apple car play in favor of installed apps (aha radio? wtf is aha radio first time I saw it was on that system - anyway), It's not the best system, and I'm okay with that. I just want it to work. I want to be able to back into these tiny parking spaces using my camera. i want to change radio stations while driving, etc.... This weekend I'm going to go for the update and hopefully it gets it fixed. I will leave my tach off in hopes that it'll retain those settings, but that's going to be annoying too.
/rantover

They can't be the "same" issues back to 2012/2013--the '12 nav system is a Denso unit, and in '13, Mazda switched to TomTom. And now, if the '16s have an SD card, it sounds like a different system yet again.

Hopefully, Mazda works it all out and makes it right for you.
 
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1st-gen CX-9 came out in 2007 and the monthly sales reached at least 2,000+ most of time until after 2013. Current 2nd-gen CX-9 monthly sales are only at 1,800+ for the last 3 months. It's not a good sign for a brand new redesigned model where the sales can't even match 6-year-old 1st-gen CX-9 in 2013! The email offer of $1,500 below invoice on a CX-9 GT is a clear indication that the sales on new CX-9 don't meet Mazda's expectation.
The competition is much tougher now than it was in '07.
 
It is certainly your prerogative to swear off the brand. But you did purchase a brand new model in the first half of the first model year--there are inherent quality control risks in doing this, as has been confirmed by my 20+ year subscription to Consumer Reports. It's just impossible for any manufacturer to work out every single kink before a brand new car comes to market. Especially in the realm of electronics--my iPhone 7 has had 3 software updates since I got it at the end of September.



They can't be the "same" issues back to 2012/2013--the '12 nav system is a Denso unit, and in '13, Mazda switched to TomTom. And now, if the '16s have an SD card, it sounds like a different system yet again.

Hopefully, Mazda works it all out and makes it right for you.

I believe SDL understood some of the risks the getting a 1.0 product so to speak. You used your iPhone 7 as example and as part of that example you said you have received 3 software updates. If you search you can see Apple actively working on correctly their problems. The same cannot be said for Mazda. We, as the consumer, don't know that Mazda has even acknowledged there is a problem in the first place. Secondly, we do not know that they are working on updates to fix the problem and third, they fix took away a feature that was present with the buggy software.

The problem is not that we are experiencing problems but that we want Mazda to fix them properly. Using Apple as an example again, they released an update to the iPad Pro which removed the ability to use the Apple Pencil in way that users of both products had grown accustomed to. When there was public outcry to bring that functionality back they did. I'm not so sure Mazda is working to correct the tach option they removed from the most recent software update.

I really like my Mazda but also expect problems to be addressed in a timely fashion for ~$45k vehicle.
 
I believe SDL understood some of the risks the getting a 1.0 product so to speak. You used your iPhone 7 as example and as part of that example you said you have received 3 software updates. If you search you can see Apple actively working on correctly their problems. The same cannot be said for Mazda. We, as the consumer, don't know that Mazda has even acknowledged there is a problem in the first place. Secondly, we do not know that they are working on updates to fix the problem and third, they fix took away a feature that was present with the buggy software.

The problem is not that we are experiencing problems but that we want Mazda to fix them properly. Using Apple as an example again, they released an update to the iPad Pro which removed the ability to use the Apple Pencil in way that users of both products had grown accustomed to. When there was public outcry to bring that functionality back they did. I'm not so sure Mazda is working to correct the tach option they removed from the most recent software update.

I really like my Mazda but also expect problems to be addressed in a timely fashion for ~$45k vehicle.

I use my iPhone as an example, in part, because Apple can push out 3 software updates in 6 weeks. A car manufacturer can't do that. Therefore, the risks of getting a brand new model car are nowhere near the same as consumer smart phone. Better to compare what other car manufacturers do when complaints creep up--is Mazda better, worse or the same?

And I'm skeptical that there is "consumer outcry" on the tach issue--more likely, most people don't even know what a tach is or does.
 
I use my iPhone as an example, in part, because Apple can push out 3 software updates in 6 weeks. A car manufacturer can't do that. Therefore, the risks of getting a brand new model car are nowhere near the same as consumer smart phone. Better to compare what other car manufacturers do when complaints creep up--is Mazda better, worse or the same?

And I'm skeptical that there is "consumer outcry" on the tach issue--more likely, most people don't even know what a tach is or does.

I apologize for not making myself more clear. The public outcry is regarding the Mazda infotainment system in various models freezing, crashing and/or rebooting. You can find many complaints about it in these very forums. I don't expect Mazda to update the system one a month nor quarterly. I know they cannot plan for every phone that exists. Software will always have some type of bug somewhere. Mazda should be better about addressing the bugs in the software is the point I'm trying to make. Nothing more.

If they can plan for Navigation updates twice a year on new vehicles maybe they should also plan on a yearly software update for their infotainment system and make that information available as part of the vehicle purchase.
 
I've read the ability to turn the tach "on or off" was removed. Does that mean if you have it turned on when you do the updated, it's stuck on, and if it's off, you can't turn it on?

Is so, sounds like a bug to me. But if that's the behavior I'll look to get my software updated - I think I've only had one "crash" in 6 months, but that might be due to turning off the sync function with my iPhone.
 
I've read the ability to turn the tach "on or off" was removed. Does that mean if you have it turned on when you do the updated, it's stuck on, and if it's off, you can't turn it on?

Is so, sounds like a bug to me. But if that's the behavior I'll look to get my software updated - I think I've only had one "crash" in 6 months, but that might be due to turning off the sync function with my iPhone.
I don't know exactly because I don't apply the update yet. But I have no reboots since I turned off sms and email sync with my Androids.

But is a fact: the update fix the random reboot issue and you will loss the option to enable or disable the tach.

Enviado desde mi Samsung Galaxy S7 Edge.
 
Yes you lose the ability to turn it on or off in the HUD settings. I forgot that when lock in your seat position to one of the memory numbers, it also locks in your HUD settings. My wife drove my vehicle and when I hit my seat memory setting to return it to my driving position the tach in the HUD went off which was how I had saved my position.
 
any update on when the cx9 will get apple car play and android auto? i think if the newly announced cx5 still doesnt have it, its a lost cause for a while.
 
any update on when the cx9 will get apple car play and android auto? i think if the newly announced cx5 still doesnt have it, its a lost cause for a while.
I think the bigger question will be whether, if it is added, the addition will be applied to cars previously sold. I wouldn't get my hopes up--has any manufacturer announced that you can stop by, and they will add it to previously sold models? I haven't seen this.
 
I think the bigger question will be whether, if it is added, the addition will be applied to cars previously sold. I wouldn't get my hopes up--has any manufacturer announced that you can stop by, and they will add it to previously sold models? I haven't seen this.

Seems on other makes, its a hardware and software change. I doubt with Mazda's current inferior entertainment systems that any previous models will have CarPlay abilities once released. It's not even mentioned on the all knew 2017 CX 5 as well.
 
The manual has a heated steering wheel page with a drawing of the button right next to the driver's heated seat button. I think a heated steering wheel is a lock for 2017.

Yes heated steering wheel is available here in Canada but it is similar only to the Lexus NX/RX where only the sides heat up (3 o'clock and 9 o'clock positions) but the top and bottom remain cold. Other manufacturers that have heated steering wheel has entire wheel heated....also, remote start not available as a standard but rather as an option to install by dealer.

One feature I would like that's standard in Australia but not here in NA is the front parking sensor! Why mazda omitted that I don't know....in Australia the cx9 also has the idle stop and start feature where engine shuts off when you come to a complete stop in traffic. I guess mazda tailor fits features per country to maintain costs...just the way it is same with other manufacturers.

I've seen the 2017 spec sheet from the dealership the other day and no add'l features from 2016 to 2017 on the GT and SIG trims! Only additions were smart city braking and auto dimming rearview mirror on the GS trim.
 
Can we discuss a bit about the Electronic Safety features experiences?

I just saw a youtube video posted from the official Mazda Australia YouTube channel and their 2016 CX-9 has a stop/go feature for the Radar Cruise Control which stops a car completely like Acura MDX does. Is this feature also missing in the US version just like the heated steering wheel?

See @ 0:43
https://www.youtube.com/watch?v=CycaCzNDdE0

I was not aware that Mazda was capable of smooth full stop while on Cruise Control as shown on the video posted by ANDYEE (Thanks BTW. I am unsure if it is Hardware or software issue, I guess is programing because it have the radars and camera for adaptive cruise control (radar cruise control), and also the emergency stop. Too bad, that such smooth experience is available in Australia, not in US.

In theory, the Mazda Cruise control disconnect itself around 16Mph, but the emergency braking kick in at 18MPH and bellow, so theoretically, it should full stop the car if you are not pushing pedals or anything that make the car "Think" you are in control, I just do not have the guts to try it on my brand new 140miles GT

This is my second CX9; I loved the first, not a single issue at all. And I declined the a 10+% MSRP discount (Friends and Family program) from Toyota Highlander 2017 Platinum because I loved the handling of Mazda (and my previous experience). No remorse on that at all.

My wife replace her CRV for an Outback simultaneously to my upgrade for newer CX9 (I only have 140 miles on it). We just came back from a 3K+ miles road trip on her car and - unfortunate for me - Subaru delivers the most excellent and safe experience of Subaru's Eyesight safety features (probably only second to Tesla autopilot). Mazda's safety electronics are - in my opinion - subpar to Subaru. I am already salivating to see the implementation of it Eyesight on the Subaru's upcoming 7 seat (Subaru Viziv). Sure, not even the concept looks as nice as my Silver CX-9. But the lesser safety features experience in Mazda, from the Crash-test, to the implementation of the electronic safety is making me think already on checking for Subaru Viziv once it gets released
 
I was not aware that Mazda was capable of smooth full stop while on Cruise Control as shown on the video posted by ANDYEE (Thanks BTW. I am unsure if it is Hardware or software issue, I guess is programing because it have the radars and camera for adaptive cruise control (radar cruise control), and also the emergency stop. Too bad, that such smooth experience is available in Australia, not in US.

In theory, the Mazda Cruise control disconnect itself around 16Mph, but the emergency braking kick in at 18MPH and bellow, so theoretically, it should full stop the car if you are not pushing pedals or anything that make the car "Think" you are in control, I just do not have the guts to try it on my brand new 140miles GT

This is my second CX9; I loved the first, not a single issue at all. And I declined the a 10+% MSRP discount (Friends and Family program) from Toyota Highlander 2017 Platinum because I loved the handling of Mazda (and my previous experience). No remorse on that at all.

My wife replace her CRV for an Outback simultaneously to my upgrade for newer CX9 (I only have 140 miles on it). We just came back from a 3K+ miles road trip on her car and - unfortunate for me - Subaru delivers the most excellent and safe experience of Subaru's Eyesight safety features (probably only second to Tesla autopilot). Mazda's safety electronics are - in my opinion - subpar to Subaru. I am already salivating to see the implementation of it Eyesight on the Subaru's upcoming 7 seat (Subaru Viziv). Sure, not even the concept looks as nice as my Silver CX-9. But the lesser safety features experience in Mazda, from the Crash-test, to the implementation of the electronic safety is making me think already on checking for Subaru Viziv once it gets released

I'm not familiar with the Subaru line of vehicles. Can you be more specific of the areas you feel Mazda is subpar to Subaru's safety electronics? I checked out the Viziv concept and like it a lot. I might want to trade in my Mazda CX-9 when it comes out depending on how well my CX-9 ages.
 
...I also learned that if you hold down the back, mute and music buttons at the same time for about 8 seconds you will see a graph in the upper right corner of the infotainment screen showing you the CPU, Memory and another performance parameter to give you an idea of how hard the system is being worked overall.

CPU is around 75% for 2-3 minutes just for turning on the unit. Pass that, CPE goes down probably around 10%

Memory graph, looks to me red just bellow 50% and blue the rest, but I still have not synced anything to the car

I will check back when I sync my Phone (Microsoft 950XL). I sync before one of this with a Loaner 2016 Mazda3 and did have no issues at all. I am wondering if I will get the reboots on mine
 
I'm not familiar with the Subaru line of vehicles. Can you be more specific of the areas you feel Mazda is subpar to Subaru's safety electronics? I checked out the Viziv concept and like it a lot. I might want to trade in my Mazda CX-9 when it comes out depending on how well my CX-9 ages.

Lets first clarify that I am not implying that Mazda is unsafe, although we do not even know about the current model crash test yet. But we should guess is at least as good as the previous models, structurally. But in my opinion Subaru felt very solid, safe and with great electronic safety features, well implemented and coordinated internally by the car itself

Let me use ACC as the term for whichever name the Smart Cruise Control have on both Brand, and SCB as whichever name the smart brake/collision avoidance braking is named

1. When on ACC enable behind a car, and the car in front slows down, Subaru do not engage brakes immediately, unless the car in front is braking suddenly; Subaru would do first what a regular driver would do... suspend acceleration, let the car de-accelerate before engaging brakes. That is nice, as is smooth, and the car behind you would not curse you for sudden braking as reflected on the tail lights. So, Subaru does manage the throttle / accelerator even for deceleration
I understand that mazda applies the brakes, softly, but apply them; so you may become that F& guy on the road on the eyes of the other drivers​
2. If traffic in front is coming to full stop, Subaru will continue slowing down you softly and applying brakes gently until full stop at a very reasonable not-dangerous distance; no hard brake at all on regular conditions.
the Mazda, will continue slowing down until it reach around 16MPH and then, it will let you know the car disengage the ACC and let you on your own. you have to do the rest of the stop, not assisted. So, Mazda kind of do the deal half way on this scenario. I guess the SBC would engage later, but I have not dare to try. when the ACC disengage, the car just continue with the momentum towards the car in front and I just had decided to stop instead of get the chances of the SCB engage on a sudden harsh brake (if it does, as the manual says it would not if the driver is having any control on the car, brake pedal, accelerator pedal or even wheel)​
3. If you are on full stop after the Subaru drove you to the smooth full stop, and the car in front begin to drive, Subaru will warn you (audio and visual) that traffic is moving so you just do a quick/small push to the accelerator and it will continue increasing the speed to the level you had set on the ACC. no need for you to re-engage ACC.
Mazda, in the other hand, since it disengage ACC at the 16MPH, would not reengage the ACC once traffic begin flowing, you have to accelerate until 15MPH and then manually click resume once you pass the 15mph​
4. Subaru's eyesight does detect and act on pedestrians and motorcycles, both in the highway or at lower speeds (I mean warn and slow you down, not target and attack)
Mazda manual says that the CX9 would not detect motorcycles nor pedestrians​
5. While backing the Subaru in reverse, the car have both warning cross trafic, but also automatic brake if the car detects a possible colission
the Mazda only warns you about crossing traffic, but does not apply any brake if a collision is imminent while reversing the car​
6. The Blind spot on Subaru seems to detect the cars towards the end of your car on the sides regarding who is passing who
the Blind spot on Mazda seems to detect cars when they are coming to you from behind on your sides, but not when you are the one passing them​

In the other hand, I like that my GT (and the sig) comes with HUD, and the warning messages from the vehicle show on both Multifunction display and also HUD. Subaru does not have HUD. Both have the blind spot also on the mirrors but, in favor of Mazda, Blind Spot in Mazda is audible as well, not only visual; in Subaru is only Visual. Subaru's side mirrors are also auto-dimmable in coordination with the central mirror

On a related note, Subaru come with 3 years of SiriusXM traffic and also 3 years of SiriusXM Travel Link; both of them helpful while on the road (although nowadays, an smart phone can help the same, it is not integrated with the car, as we do not even have Andriod or Apple car)

So, based on the unfortunate (for me) very positive experience of long trip on my Wife Subaru Outback 2017; I am already curious for the Subaru Viziv while I still enjoy my 2016 Mazda

Hope it helps this subjective perspective of a CX9 Owner
 
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While you're all on the topic, I'm still trying to figure out what some of the active radar icons mean in the display. I haven't been able to find a solid answer in the manuals.

The active radar allows you to set a safe distance between the car in front of you. The open blocks mean the radar settings are set for specific modes and distance, while the solid white blocks indicate the system is currently active. This part i believe I understand.

What's the difference between the solid or open blocks BETWEEN the two driving lanes, and the display where the blocks go outside the driving lanes as shown in IMG_8170 and IMG_8174? See attached photos.


IMG_8170 (Small).webp
IMG_8169 (Small).webp
IMG_8174 (Small).webp
IMG_8173 (Small).webp
 

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