I brought my 2015 Mazda 6 to a local Mazda Dealership for Safety Recall 1217F - corrosion within the parking brake mechanism causing the rear brake calipers to seize, and reducing parking brake engagement efficacy. The overall experience was not just disappointing - it created a serious safety hazard.
Upon dropping off the car, I expressed my concern about an active brake rub. The service desk and mechanic disregarded this, claiming the vehicle was 'fine to drive' with what turned out to be severely seized rear calipers. They also claimed my calipers were not original, a questionable assertion for a vehicle that has been in my family since it was purchased brand-new in December 2014. I am well aware the defective calipers were original. This claim appears to have been an excuse to justify their decision to save costs by reusing the original, heavily corroded caliper brackets instead of replacing the entire unit. (Pictures attached) While this may technically satisfy the recall, it is not a complete or lasting solution.
The most concerning issue is a direct result of their work: a brake fluid leak from reusing existing crush washers, as pictured. This serious safety hazard, along with a soft brake pedal that moves through nearly half of it's total travel before actually engaging the brakes (improper fluid bleed,) has rendered my car unsafe to drive.
While the recall was addressed (At a bare minimum,) their disregard for my initial safety concerns and the negligent work that created a new, dangerous brake fluid leak is completely unacceptable.
Upon dropping off the car, I expressed my concern about an active brake rub. The service desk and mechanic disregarded this, claiming the vehicle was 'fine to drive' with what turned out to be severely seized rear calipers. They also claimed my calipers were not original, a questionable assertion for a vehicle that has been in my family since it was purchased brand-new in December 2014. I am well aware the defective calipers were original. This claim appears to have been an excuse to justify their decision to save costs by reusing the original, heavily corroded caliper brackets instead of replacing the entire unit. (Pictures attached) While this may technically satisfy the recall, it is not a complete or lasting solution.
The most concerning issue is a direct result of their work: a brake fluid leak from reusing existing crush washers, as pictured. This serious safety hazard, along with a soft brake pedal that moves through nearly half of it's total travel before actually engaging the brakes (improper fluid bleed,) has rendered my car unsafe to drive.
While the recall was addressed (At a bare minimum,) their disregard for my initial safety concerns and the negligent work that created a new, dangerous brake fluid leak is completely unacceptable.
