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- 2023 CX5 turbo
So earlier in December I took my 2023 cx5 in for it's last free oil change (they gave me 3 free) during the time i bought my car in February of 2023 the dealership was sold to a larger dealership chain ie Young Mazda. it had been a small family owned dealership that only had one store and carried one brand, Mazda.They overfilled my car by one full quart ie they put in 6 quarts and the oil level was to the twist in the dipstick for those who bother to check/change their own oil.
Fast forward to yesterday.....My neighbor who bought a new CX50 from Young Mazda (he bought it from Young in a different town as they did not have the top of the line cx50 at the local dealership) took his car in for one of his free oil change. While he was waiting his mazda app alerted him that he had lost psi in one of his tires....a while later the service writer came out and told him his car was ready and they had to replace one of his tires. He was like why did you replace a tire? the service manager said they accidentally popped one. He asked to see it and they brought out and it had the sidewall ripped out. They couldn't or wouldn't explain how it happened but he said he could stick his hand through the hole. They pulled his car out and told him that he must have the keys because they did not have the keys. he was like you drove it you have to have the keys. eventually they found the key fob under some paperwork. the replacement tire was a yokohama and the stock ones are Goodyear. They told him the Yokohama was a better tire.....he was like that is unacceptable.
Apparently they told him the manager was in a meeting and would call him later. He waited most of the day and never heard back. He called and finally got through and was told they were just really busy. They said they had another stock tire ordered. I measured the tread on his oem tires and they are all 2/32-3/32" less than the new tire. He called the manager back and said he wanted all the tires replaced as the difference would bother him and they told him no. He said he would escalate his complaint to Mazda and the manager said all that would do is Mazda would give him a call and the manager told him that he felt they had already went above and beyond what they had to do by agreeing to replace the tire they damaged by ordering another oem in......
Fast forward to yesterday.....My neighbor who bought a new CX50 from Young Mazda (he bought it from Young in a different town as they did not have the top of the line cx50 at the local dealership) took his car in for one of his free oil change. While he was waiting his mazda app alerted him that he had lost psi in one of his tires....a while later the service writer came out and told him his car was ready and they had to replace one of his tires. He was like why did you replace a tire? the service manager said they accidentally popped one. He asked to see it and they brought out and it had the sidewall ripped out. They couldn't or wouldn't explain how it happened but he said he could stick his hand through the hole. They pulled his car out and told him that he must have the keys because they did not have the keys. he was like you drove it you have to have the keys. eventually they found the key fob under some paperwork. the replacement tire was a yokohama and the stock ones are Goodyear. They told him the Yokohama was a better tire.....he was like that is unacceptable.
Apparently they told him the manager was in a meeting and would call him later. He waited most of the day and never heard back. He called and finally got through and was told they were just really busy. They said they had another stock tire ordered. I measured the tread on his oem tires and they are all 2/32-3/32" less than the new tire. He called the manager back and said he wanted all the tires replaced as the difference would bother him and they told him no. He said he would escalate his complaint to Mazda and the manager said all that would do is Mazda would give him a call and the manager told him that he felt they had already went above and beyond what they had to do by agreeing to replace the tire they damaged by ordering another oem in......