Even if the roof rack rails were installed by Mazda at the port or a Mazda dealer when you bought the CX-5? I’d definitely talk to higher authorities at MNAO.Mazda Customer Experience representative:
Rail dust is not covered by the corrosion warranty.
How do I check?I believe there’s a TSB for this?
I believe all port-installed accessories are covered by 3-year / 36,000-mile new car warranty as they all will be listed on the new car window sticker.I think port-installed accessories are covered by 1yr warranty only.
Correct me if I am wrong here.
So Mazda North American Operations told you your port-installed OEM roof rails (and listed on your window sticker) are covered under new car warranty, but the rusted holes for rails are not their responsibility?The port-installed rails are covered by warranty as Mazda did not indicate that as an issue.
That's correct. Thanks for the clarification.So Mazda North American Operations told you your port-installed OEM roof rails (and listed on your window sticker) are covered under new car warranty, but the rusted holes for rails are not their responsibility?
I remember all new vehicle rust warranties are “rust-through”, i.e. body sheet metal panels against perforation due to corrosion. But surface rust eventually will develop into “rust-through” damage. And those rusted holes definitely are not acceptable to me in a 3-year-old vehicle.That's correct. Thanks for the clarification.
Rail dust is apparently surface rust and not covered by warranty. Rust-through would be covered. Surface rust or not it looks horrible and is unacceptable.
This issue aside the CX has been a great vehicle.
I discussed the cosmetics with customer service but they said it's rail rust. And rail rust is not covered. I then tried to escalate the issue to a higher level of customer service and received this response:May be you should argue the cosmetic defect on those rusted holes, like paint peeling problem, covered under new vehicle warranty, not the rust warranty.
Ha ha, so the rust on the rail is not a defect, very funny!I discussed the cosmetics with customer service but they said it's rail rust. And rail rust is not covered. I then tried to escalate the issue to a higher level of customer service and received this response:
This is not covered by warranty as there is no defect present.
Disappointed but it does detract from my enjoyment of the CX-5.