Ok, I followed these instructions to clear the map from my PC and from the memory card and it worked. Eventually. Downloading maps is like waiting for the second coming or the next ice age...but it did work. Now if only the voice recognition was at least accurate, it's horribly weak.
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Thank you for taking the time to contact TomTom Customer Support. My name is Nicky and we are always happy to help.
I understand that your device shows a message that [You cannot use the map installed on the device] and HOME does not shown any new map for update.
I am here to assist you and will provide the necessary information to resolve this error message.
This issue might occur if there is a partial map folder of USA and Canada in the device or corrupt files in the USA and Canada folder.
Since the partial map folder is installed on the device, the HOME software renders the device as up to date with the latest map.
In order to resolve the issue, we will need to delete the corrupt map folder and download the fresh map on your device.
Please follow the steps mentioned below to resolve the issue:
I would recommend that the device's internal memory be checked for any errors. We offer step by step instructions for this on our website. To view this information, please click on the link below. If you are unable to click on the link, please copy and paste it into your internet browser.
http://www.tomtom.com/9908
We recommend you to login to your account in TomTom HOME. Once you done that then follow the below steps.
A) We will need to first disable the firewall/antivirus software temporarily. You can re-enable the software later on. If you are unsure about disabling the software then you will want to contact the software vendor for better assistance since they have the necessary expertise.
B) Once you done that, clear download folder.
Disconnect the device from computer if it is plugged in and close the TomTom HOME software.
2) Clear the Download folder.
a. Click 'Start', go to 'My Documents'.
b. In 'My Documents' open TomTom folder.
c. Open HOME folder.
d. Open the 'Downloads' folder and delete everything inside this folder.
Here is the location to find your download files on the desktop (For Windows XP): C:\Documents and Settings\username\My Documents\TomTom\HOME\Download
For your convenience, I am providing you with the link, which has the information on how to locate the path for Windows XP, Vista or Macintosh OS. Here is the link:
www.tomtom.com/7598
C) After that connect the device to the computer and tap on "Yes" when prompted to connect to the computer.
-Click on "My computer"
-GO to TomTom drive
-Look for the "USA and Canada" folder. If they are listed there, then delete the folders from the drive
D) After that set your HOME to defaults. This is because HOME searches for the device and computer. If it sees even a partial map download it will not offer the map again. Here is the link, which has the detailed information to fix the issue:
www.tomtom.com/10059
E) Then, you can download the map by using the steps given on the following webpage:
www.tomtom.com/10541
Please try the above instructions and if the issue persists, then please provide me with the following information.
1) Complete system information. This will help us to know your system, device information details.
a. Open TomTom HOME.
b. Select 'Help' from the top left hand corner of the screen.
c. Click on 'System Information'
d. Click on [Copy to Clipboard].
e. Paste the information into a reply email.
2) If you receive any error message in the HOME software, please let us know the exact error message, received.
Once we have the above information, we will be in a better position to assist you.
Please reply and let us know the status of the issue. We want you to know that, we will be there for you and we do value you as a customer.
Thank you for choosing TomTom for your navigation needs. If you have any further questions or comments, please feel free to email or call us at 866-486-6866 Monday through Friday, 7:00 AM until 11:00 PM EST or Saturday, 9:00 AM until 8:00 PM EST. Thanks again for writing. At TomTom, we believe in showing you the way, the easy way.
With Best Regards,
Nicky
TomTom Customer Support