Race Roots Project Mazdaspeed6 Pictures!

[ScratchNSniff]

True, and just throwing this in also...it says in the site rules that you may not bash or post negative feedback about a vendor without first contacting a moderator first...just read that the other day...not going against you, but that may be what Bendercloud is talking about...


And like I said...I am not attacking you, but rather giving a heads up, I read through these rules about once a month, just to remember them and remembered seeing this the other day...doing so helps you stay out of trouble and know if mods are targeting you or not...


Here is the rule I am talking about...

9. Vendor and merchant disputes from customers must be handled privately. Negative reviews for vendors can only be posted after (a) direct communication to the vendor has failed, and (b) you have contacted a forum administrator or super moderator explaining the situation and have gained permission to post a negative review. Personal attacks towards a merchant or vendor authorized to do business on the forums is strictly prohibited. Mazda Forums has a zero tolerance policy towards unwarranted attacks on vendors and merchants (users with the title "Authorized Vendor" or "Authorized Merchant Member" under their username). They are the "lifeline" of the Mazda aftermarket. Making unwarranted attacks, or negative reviews without proper permission, against vendors or merchants can result in an immediate and permanent ban without warning.

 

[Blendercloud]

True, and just throwing this in also...it says in the site rules that you may not bash or post negative feedback about a vendor without first contacting a moderator first...just read that the other day...not going against you, but that may be what Bendercloud is talking about...


And like I said...I am not attacking you, but rather giving a heads up, I read through these rules about once a month, just to remember them and remembered seeing this the other day...doing so helps you stay out of trouble and know if mods are targeting you or not...


Here is the rule I am talking about...

This is very true.

The site staff are not trying to back RaceRoots in any way other than give them the respect that we feel anyone deserves as a member of our site. The site rules say that all correspondence regarding handling vendor disputes privately, I do have to say that this is a special case because of the widespread nature of the complaint. This thread, as stated earlier, can be used to discuss exactly what is going on moving forward from RaceRoots to remedy the issue at hand. It can also be used by forum members to subscribe to and describe what may be owed to them (respectfully).

I reiterate "respect" because that is something we are not willing to compromise on here. That goes for both sides of the argument.

 

[ZoomZoomPSSH]

Did not say I have an issue with the way you moderate. If you are implying that I do then that's a clouded judgement and false accusation in itself. Being a moderator is a big responsibility. I am aware that there are rules and regulations that they must follow as well.

I'm not saying that you need to "tell off" RR. I just don't see how one can continue to be so forgiving to someone who appears to be scamming the community.

If they weren't or did not appear so then there would not be legal action wanting to be taken against them from other members.

It is unfortunate what has happened however as mentioned before I don't see how things can be so forgiving towards them.

Let me ask this, so to those who paid for a turbo kit and have not received one yet, if they were to post how they feel about it on here will it be removed as well?

*EDIT*
no offense taken scratch n sniff

 

[tunersteve]

Did not say I have an issue with the way you moderate. If you are implying that I do then that's a clouded judgement and false accusation in itself. Being a moderator is a big responsibility. I am aware that there are rules and regulations that they must follow as well.

I'm not saying that you need to "tell off" RR. I just don't see how one can continue to be so forgiving to someone who appears to be scamming the community.

If they weren't or did not appear so then there would not be legal action wanting to be taken against them from other members.

It is unfortunate what has happened however as mentioned before I don't see how things can be so forgiving towards them.

Let me ask this, so to those who paid for a turbo kit and have not received one yet, if they were to post how they feel about it on here will it be removed as well?

I don't think anyone here is being "forgiving", but rather gathering as much info from as many sources and making an informed decision from there.

As for a place to voice their concerns about outstanding turbo kit orders, that might be something up for discussion. I'm sure if a thread is started than everyone not affected will pop in and offer up their $.02 about the situation, and that's not what we want (hell, we've got it here already).

 

[BoostedSpd6]

i Pm'd GoFast the other day, because he closed the MS3 R/R thread quite quickly because a few people posted there (2cents) and it quickly went in the wrong direction, and i said im my PM that he or someone should close the MS6 one as well until all details, and issues were figured out and discussed with the Moderators, Administrators and R/R.. i think thats what should be done here too. and if any member that is out money posts a thread about it then so be it.

 

[Race Roots]

Once again we are not scamming people if we were I would be gone by now and have walked away already instead of arguing with the stupidity.

The only people that have a right to complain are the customers themselves they can email me anytime I reply to all of my customers emails.

 

[ZoomZoomPSSH]

Once again we are not scamming people if we were I would be gone by now and have walked away already instead of arguing with the stupidity.

The only people that have a right to complain are the customers themselves they can email me anytime I reply to all of my customers emails.

Customers email you and you don't respond for weeks, some even months.

I don't think people, especially customers, would appreciate you calling the questions and comments stupidity.

How is someone not going to be upset if:

1) Parts are paid in full, IN ADVANCED
2) Those parts were promised a long time ago
3) Due dates keep on being pushed back
4) You sell the car that you were supposed to produce the kits for
5) You then buy a new car and go on vacation

Those things right there raise questions and cause forum members and those who are unfortunate enough to be in the situation alike, to begin wondering about your true motives.

Some look at you selling the MS3 as turning your back on the community.

 

[robin2660]

The car is not done yet....these are just some teaser pics of the work so far!!

And one of me in the car on the way to RR.

Someone else has been driving your car! You can't reach the pedals!

 

[mpsanger6]

Someone else has been driving your car! You can't reach the pedals!

LOL, good one! I let my brother-in-law drive it to breakfast that morning.

I know there are issues with the speed3 kits, but I have not had any problems with vendor/customer communication regarding my build. So I can't comment on any of that but I can say that I have had a very good experience with them.

 

[Blendercloud]

If you want to post information that can further develop the thread, do so. Don't expect to come into a thread that is at an intensified state already and post a "+1000" expecting it to stay.

If your post was relevant to the topic or useful otherwise, it would have stayed.

 

[NJSPEED3]

I agree, but hey that is CP-E and not me.

I am not denying that this is an issue and has taken way too long but the facts on MSF are twisted. Are we postponing refunds currently, Yes we are. As soon as these pieces arrive and we can begin shipping out and we can re-coup costs this will be a mistake of the past.
The cost of manufacturing these items in this quantity was immense and 100% of what was paid was invested into that so it makes things difficult without shooting ourselves in the foot and making things potentially worse.

We have other customers that have ordered regular items and we are shipping those orders out as some have ordered items that are on Back order as well.

Am i the only one that finds the activity from this business illegal, immoral and unprofessional. Re-coup costs? Since when are customers responsible for keeping a business afloat.Is it our fault you dont have the funds? How do you run your business with MY turbo kit money and expect to be successful doing it."Sorry we dont have you refund yet and cant tell you when we'll be able to send it to you". You're business practices are very very shaddy to say the least. Its so unfortunate that it has to be this way!!!

 

[KrGsMrNKusinagi]

Am i the only one that finds the activity from this business illegal, immoral and unprofessional. Re-coup costs? Since when are customers responsible for keeping a business afloat.Is it our fault you dont have the funds? How do you run your business with MY turbo kit money and expect to be successful doing it."Sorry we dont have you refund yet and cant tell you when we'll be able to send it to you". You're business practices are very very shaddy to say the least. Its so unfortunate that it has to be this way!!!

Isn't that what the Government is doing .. And its perfectly legal for them. Bailing out banks, automanufacturers, Fanniemay/freddiemac, And now the Healthcare ripoff to pay for stuff 1 trillion in taxes over 10 years. And a 40 percent EXCISE tax on expensive insurance plans starting in 2018.

I can see how somebody would be upset its not good but if they come through then I would give them the benefit of the doubt. Customer loyalty is hard to comeby but some people are willing to do more even wait longer etc or possibly pay more to get a product if they are loyal

 

[Antoine]

Race Roots...Please provide an update on the following post...We need CONSISTENT UPDATES & REAL RESULTS ASAP...Thank you.

I will post them for you so everyone can see not trying to hide anything.

Tyler/Madvillan (got the proto kit) Still due money for compensation for not getting 100% of what was orginally agreed.

Gerry/NJSpeed (Full Kit) Waiting for the entire kit (EBC and WG have been shipped out) Refund still due for other items ordered that were cancelled

Ryan/thegunstaplekid (partial kit) Still waiting he has been compensated with FREE FMIC piping (he will be paying for the extra shipping to Canada when the items arrive)

Justin/mpsowner Australian Guy (Complete kit) He keeps changing his mind about what he wants to do. He is being refunded as soon as he gets us his bank account info he is taking a hit on a restocking fee.

Justin is being refunded because money is currently permitting for the business to continue and to make some sort of action as we actually care about our customers.

As you can see one way or the other CURRENTLY I am doing what I can to compensate customers whether it be free fmic piping or shipping what I have now so that people can see I am doing what I can to make things right.

 

[Race Roots]

Customers who have emailed me have been replied to within a timely fashion. Multiple moderators have bought from us in this thread and I didnt even know they were moderators.

You should ask them how quickly I reply to emails....

Anyway Pics

Completion is next week as planned from what my manufacturer tells me.

Anyway enjoy...as you can see we have added bracing to the manifolds as well...

 

[mpsanger6]

Customers who have emailed me have been replied to within a timely fashion. Multiple moderators have bought from us in this thread and I didnt even know they were moderators.

You should ask them how quickly I reply to emails....

Anyway Pics

Completion is next week as planned from what my manufacturer tells me.

Anyway enjoy...as you can see we have added bracing to the manifolds as well...

Wow, lookin' good! (yippy)

 

[SneakyP86]

Justin/mpsowner Australian Guy (Complete kit) He keeps changing his mind about what he wants to do. He is being refunded as soon as he gets us his bank account info he is taking a hit on a restocking fee.

How can you in all good conscience chargE this man a restocking fee for something that has not even been shipped to you yet?
(I WOULD REALLY LIKE TO SEE YOU EXPLAIN HOW YOU CAN JUSTIFY THAT)

I could understand if you had shipped the part to him and than he returned it to you but that is not the case now is it.

Are you really expecting people to believe you only ordered enough of these kits made as you had orders for.....I would very HIGHLY doubt that.

I had thought of getting your kit at one time but to see how you are handling this whole debacle has made me glad I held onto my custom stuff I had made. I think I can speak for a lot of people when I say that I would never consider doing business with you now or in the future. (gah)

 

[mac823]

How can you in all good conscience chargE this man a restocking fee for something that has not even been shipped to you yet?
(I WOULD REALLY LIKE TO SEE YOU EXPLAIN HOW YOU CAN JUSTIFY THAT)

I could understand if you had shipped the part to him and than he returned it to you but that is not the case now is it.

Are you really expecting people to believe you only ordered enough of these kits made as you had orders for.....I would very HIGHLY doubt that.

I had thought of getting your kit at one time but to see how you are handling this whole debacle has made me glad I held onto my custom stuff I had made. I think I can speak for a lot of people when I say that I would never consider doing business with you now or in the future. (gah)

Right there with you...have had at least 15 people talk to me about wanting to make purchases from RR and I convinced them not to. They went elsewhere and are very happy. Word of mouth hurts.


Also, if I was the gentleman being charged a re-stocking fee, I would be taking legal action...there was no statement made from when the money was taken that if you did not want the kit in the end you would be charged a restocking fee. This is violating a legally binding contract. This is coming from someone who is in law school, so I know what I'm talking about.

 

[BoostedSpd6]

According to Tunersteve's findings, the date of origin on the pictures posted in post #74 by Race Roots is 3/13/2008 @ 11:13 am. with that said there needs to be an explanation to go along with that.

with most cameras you can set the date and time, most of them ask you to set the date and time before taking a set of pics.. so it would seem weird to me that R/R didnt set the date right, that wouldve helped them out at this point.. because now it just looks like those pics that were posted were old and not related to the kit being sold.

 

[ZoomZoomPSSH]

Thanks to everyone who have the decency to speak out on the business of this company.

Seems like people were afraid to do so at first due to "rules and regulations" It's understandable at first, moderators must do their jobs to run things they way the site admin wants things to be ran.

However, when it appears that people are getting scammed for their money and BS'ed and no progress is being done towards satisfying the customer, that takes priority over anything else.

I just don't see how it had to wait for this long for people to have their voice put out on here;

1) We are now approaching April, making that 7 months that people have waited for these kits (Sep 09)
2) Refunds are first denied, then after several complaints, are then postponed.
3) On top of that those refunds are hit with a restocking fee. Don't you actually have something to restock to charge a fee? They don't have the product in possession. HORRIBLE business practice. Extremely unprofessional.
4) Dodging the community and the customers questions about status on the kits. Posting those pics was another failed attempt to prolong things and dodge more questions and demands. Clearly unprofessional.
5) Blaming the community for wanting to abandon the platform. I believe things would have went alot smoother for RR if they just admitted they screwed up. Things happened and instead of BS'ing the customers and public, they should have just came clean. People take honesty much better than lies. Vendors screw up. They make mistakes. But it's what they do to fix that mistake that makes or breaks them.

These are points made by others/myself in addition to my previous ones. Then, the vendor RR, has the nerve to call it stupidity.

I believe it was stupidity on the behalf of members here, further trusting a vendor after they sold knock off products of another company (CPe downpipe dilemma). Even though I was skeptical about their kits on a stock motor I was interested in seeing results. Again mistakes happen. Hopefully this will help the community be more careful in the future.

The one person with their full kit, madvillain, who received a prototype kit is experiencing headache after headache with the kit he received. I am not going to say anything else about that, you can check his posts/threads on that.

 

[BoostedBlack6]

I completely agree here. I have already stated my opinion but the moderators decided that they need to delete my post. I feel like that this company has inferior customer service and inferior product period.