Macadonious
Member
- :
- Maxda3
I deside to write MazdaUSA today and let them know of the problems I had. this is what I had to say:
"I bought my Mazda3s on a Friday. During the weekend as I was cleaning it up, I noticed a rather wide deep grove on the right brake rotor circling the entire rotor. That Monday, I brought it back to Mazda with only 197 miles on the odometer and the service person eyes lit up and said, That is not right. He took my car right in and told me that he was going to rotate my rotor. This is odd considering that when you do this, it WILL take life away from that rotor and will wear unevenly. I made mention of this and he insisted that it will remain in specs. If this were a used car, I would not argue, but being this is a new car, is unacceptable. I stated that I would prefer new rotor and new pads. He disagreed and continued to perform the rotate. When I came to pick up the car he said it was ready and was test-driven and all was well. I drove it one block and found that the steering wheel was shaking violently. The service person did not want to believe me and rode with me and said, My GOD! It is not supposed to do that! He took the car back in and finally replaced the front two rotors and pads. He explained that the rotor was warped and it was due to the pads. Now the car is fine. Please keep in mined this was owning the car for two full days.
The entire time I had this car under repair that took more then a week of not owning it, I was placed in a rental car not a loaner that was told to me and was in writing that I would receive. In the warranty section, Mazda Service Transportation Solution it states that if my car is under warranty repair I will receive a loaner. Not only was I placed in a loaner, but was told that Mazda does not have a loaner program at all. The PR person at the local dealership attempted to convince me that a loaner and a rental were the same. I had to explain that one; a loaner does not require a copy of your credit card nor require that you have one and two; a loaner would not make me wait an hour in the lobby and then be transported to another dealership to get a car that was not even a Mazda.
This is the first time I bought a Mazda and generally I would have never bought one since Ford makes Mazda, but since Mazda has tried to move from that stigma of Ford and the car was barely touched by Ford, I decided that I would give Mazda a shot. I have to say this is rather disappointing as far as service goes. I was lied to buy the dealership, the service department, and the sales person who all told me that I was to receive a loaner, not a rental and was told before buying the car, that Mazda had a loaner program. The sales person went further and said that I would even be placed in another Mazda3 if I had warranty repairs done. Either Mazda is achieving new heights in lying to there customers or the dealership is promoting this behavior. As cooperation, I would like to know what your ethics are on this matter and what you will do about it.
Sincerely,
Adam Tarbox"
"I bought my Mazda3s on a Friday. During the weekend as I was cleaning it up, I noticed a rather wide deep grove on the right brake rotor circling the entire rotor. That Monday, I brought it back to Mazda with only 197 miles on the odometer and the service person eyes lit up and said, That is not right. He took my car right in and told me that he was going to rotate my rotor. This is odd considering that when you do this, it WILL take life away from that rotor and will wear unevenly. I made mention of this and he insisted that it will remain in specs. If this were a used car, I would not argue, but being this is a new car, is unacceptable. I stated that I would prefer new rotor and new pads. He disagreed and continued to perform the rotate. When I came to pick up the car he said it was ready and was test-driven and all was well. I drove it one block and found that the steering wheel was shaking violently. The service person did not want to believe me and rode with me and said, My GOD! It is not supposed to do that! He took the car back in and finally replaced the front two rotors and pads. He explained that the rotor was warped and it was due to the pads. Now the car is fine. Please keep in mined this was owning the car for two full days.
The entire time I had this car under repair that took more then a week of not owning it, I was placed in a rental car not a loaner that was told to me and was in writing that I would receive. In the warranty section, Mazda Service Transportation Solution it states that if my car is under warranty repair I will receive a loaner. Not only was I placed in a loaner, but was told that Mazda does not have a loaner program at all. The PR person at the local dealership attempted to convince me that a loaner and a rental were the same. I had to explain that one; a loaner does not require a copy of your credit card nor require that you have one and two; a loaner would not make me wait an hour in the lobby and then be transported to another dealership to get a car that was not even a Mazda.
This is the first time I bought a Mazda and generally I would have never bought one since Ford makes Mazda, but since Mazda has tried to move from that stigma of Ford and the car was barely touched by Ford, I decided that I would give Mazda a shot. I have to say this is rather disappointing as far as service goes. I was lied to buy the dealership, the service department, and the sales person who all told me that I was to receive a loaner, not a rental and was told before buying the car, that Mazda had a loaner program. The sales person went further and said that I would even be placed in another Mazda3 if I had warranty repairs done. Either Mazda is achieving new heights in lying to there customers or the dealership is promoting this behavior. As cooperation, I would like to know what your ethics are on this matter and what you will do about it.
Sincerely,
Adam Tarbox"
