Vendor and Consumer Protection Guidelines
- Thread starter LinuxRacr
- Start date
- :
- 2002 BJFW, 2007 BK3P, 1979 SA22C, 2005 BK3P
MPNick said:
i'll take your 125 and raise you 50
Antoine
Administrator
Okay boys and girls...I've setup a new forum called "Vendor Views" in the marketplace. It should only be visible to active AV's, AMMs and Sponsors (and of course admins 
). Right now it's closed so new threads can't be posted. We need to establish some rules & guidelines to make the most of this forum.
Can you guys view it? Anyone with a normal user account...can you see it?
Let's get the ball rolling...post any feedback on rules & guidelines...I recall someone mentioning an agreement that whatever is discussed in "Vendor Views" does NOT leave "Vendor Views"...What do you guys think?
). Right now it's closed so new threads can't be posted. We need to establish some rules & guidelines to make the most of this forum.Can you guys view it? Anyone with a normal user account...can you see it?
Let's get the ball rolling...post any feedback on rules & guidelines...I recall someone mentioning an agreement that whatever is discussed in "Vendor Views" does NOT leave "Vendor Views"...What do you guys think?
- :
- 2002 BJFW, 2007 BK3P, 1979 SA22C, 2005 BK3P
i can see and enter the section without a problem (first)
Antoine said:Okay boys and girls...I've setup a new forum called "Vendor Views" in the marketplace. It should only be visible to active AV's, AMMs and Sponsors (and of course admins
Can you guys view it? Anyone with a normal user account...can you see it?
Let's get the ball rolling...post any feedback on rules & guidelines...I recall someone mentioning an agreement that whatever is discussed in "Vendor Views" does NOT leave "Vendor Views"...What do you guys think?
The question would be what is the penalty for discussing or posting any kind of information discussed in the Vendor Views section outside of that area. I think it is a given that nothing should leave that area as it could get very bad if one vendor "bashed" a customer because they were a problem child for the vendor, and then another vendor posted or used some of that info out in the "open" to undermine another vendor... I think that's a basic one. Penalty? Loss of vendorship and temporary ban for 30 days? Then re-instatement for a probationary period. 2nd violation results in permanent termination of vendorship. Although severity of offense may be worth considering in mitigating that.
I think this forum will also be good for airing out differences or questions between vendors regarding products. If we each understand more about what myself, Nick and Beau, and Ben, and Juan and others have to offer it should help reduce flame wars etc out in the forums.
I can't think of many rules or guidelines we'd need as MOST of the time the vendors are the generally more mature and careful than some members of the forums.
Isn't the title, 'vendor AND consumer protection guidelines'? So the mods want to protect the precious vendors.
It seems like a large part of the problem is the inability of the vendors to make good on the promises. I'm not pointing fingers, and don't want too, but WTF are we protecting Vendors from? If they are not late on shipments, late on responses, late on products, or selling underperforing products it is their jobs as salespeople to answer to the cutomer.
I've had posts deleted just for pointing out that a particular vendor did not have the exclusive rights to a product that they claimed. I go back an hour later and guess what...the posts are gone. Clearly I have no stake in a 'Vendors only' area, but what about a members area where the mods aren't protecting their paying vendors.
This is not an issue with the vendors, b/c the vendor was just as confused as to why the post was deleted. It is an issue with the mods. If the board is a censored discussion, the credibility of the vendors is lost.
I'm sorry, but that action by the mods has me questioning all info on the boards regarding the vendors products. And it is not b/c of a bad Vendor experience.
It seems like a large part of the problem is the inability of the vendors to make good on the promises. I'm not pointing fingers, and don't want too, but WTF are we protecting Vendors from? If they are not late on shipments, late on responses, late on products, or selling underperforing products it is their jobs as salespeople to answer to the cutomer.
I've had posts deleted just for pointing out that a particular vendor did not have the exclusive rights to a product that they claimed. I go back an hour later and guess what...the posts are gone. Clearly I have no stake in a 'Vendors only' area, but what about a members area where the mods aren't protecting their paying vendors.
This is not an issue with the vendors, b/c the vendor was just as confused as to why the post was deleted. It is an issue with the mods. If the board is a censored discussion, the credibility of the vendors is lost.
I'm sorry, but that action by the mods has me questioning all info on the boards regarding the vendors products. And it is not b/c of a bad Vendor experience.
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- 2002 BJFW, 2007 BK3P, 1979 SA22C, 2005 BK3P
Tito1 said:
there is plenty to protect vendors from. there are members that will and have posted false or slanderous remarks about a vendor with the sole intent being to damage that vendor. many of those users have not even purchased a part from that vendor. there are users who will install a part incorrectly or against the advice of a vendor, cause serious damage to a vehicle and then blame the vendor. there are members who will tell thier friends they are getting some hot part from a vendor, acknowledge that vendor politely about the wait, take flak from thier friends, and then pull an internet tough guy and fabricate a story about how the vendor lied about a delay. there are overseas customers who use false credit cards. there are overseas customers who send false wire transfers and money orders. there are overseas customers who do not pay customs fees and have that vendor's account with said shipper jeapordized.
this is a short list of things that can and has happened to vendors on this forum. it is not talked about because no vendor wants to bash a customer when doing so may endanger thier public image. there are plenty of things a vendor can and should have the venue to protect themselves from and providing a venue where vendors can share that information without the clutter of other posts is a valuble and required tool for the survival of organized commerce on this forum. vendors have as much right to share information about bad customers and potentially dangerous situations as a customer does to spread information about a bad vendor.
i personally have been taken advantage by more than a few customers (you all know who you are) on this forum and would not want those customers to do the same thing to another vendor here. The argument that "those situations are the risk you run when you become a vendor" is like saying "getting garbage is a risk you run when you buy from someone". This forum does not have to be a pit of caveat emptor in either regard.
Tito1 said:
Sounds like the man is keeping you down.
I must say that you sound like someone any vendor would want to stay away from. For one this section will make other vendors know about customers that may just be a problem. I guess the problem is that just because someone spends money with a company does not give anyone the right to act like an ass on this forum, and think they can come on here and bash without just cause.
Most vendors on this forum also sell products for other car lines. If they feel that this forum allows vendor bashing on it then they will leave it and sell their products to others. Before you know it you will have no vendors here. The forum will find other ways to fund itself and people like you with a hard on will have no one to bash. You will also have no products to buy but that is cool.
Why is it that a vendor cannot have a bad day. Most vendors here will stand behind their products if you give them a chance. To many times I see that the customer just does not want to wait. We are dealing with a small market here. Most these things are custom made for this car. It take time to get things. I hear it all day long from the companies that I deal with. They tell me that they could not ship out this week even after I was told it had all ready been shipped. I cannot piss and act like an ass with them. They will not sell me next time. So when I have to tell a customer, sorry but it is not ready to ship because I am still waiting for a part. I do not want to hear them piss and act like an ass either. It will not change anything any how. Yes it may be your only car and you need to get to work or to class but things happen. As vendors we also have deadlines to meet and cannot make them all. It is parts of life.
UnNaturalinc
Formerly"HorsepowerFreak"
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- '03.5 MSP, '87 RX-7 TII, '80 Chevy Luv, '05 Honda CRF230
MPNick said:
:stands up and claps:
Never have to worry about what Nick really thinks... which for as much as some people freak, it is a good quality to have in a vendor! I agree completely as well.. not to mention the image a vendor has is a HUGE part of their selling power.... it only takes a few bad comments by one or two customers to REALLY damage that reputation and hurt sales in turn.
HorsepowerFreak said:
I don't get why some of you feel the need to get all defensive, all the while making a pretty bold assumption of me.
If you actually read my post you'd see that I'm not even commenting on the vendors or this idea of a 'vendor place'. Although I'm not sure how the 'vendor section will protect you. But it is a start.
My comment 'This is not an issue with the vendors, b/c the vendor was just as confused as to why the post was deleted. It is an issue with the mods. If the board is a censored discussion, the credibility of the vendors is lost.'
This is what I was hoping you could address.
Not the fact that I 'sound like someone any vendor would want to stay away from.' Does this make sense after you actually read my post.
So what do y'all think about the Mods deleted the users critical posts? Not flaming, not unreasonable, but supplying info. Does this hurt credibility?
Tito1 said:
the question is were they REALLY not flaming, not unreasonable etc... do you know for sure there wasn't a history behind it? or that the individual posting was being tactful and appropriate and that they had a legitimate complaint??? The problem is a LOT of customers will flame and cause damage and THINK they are being reasonable when they are not, or they are completely incorrect... and even if the vendor comes out on top at the end as being correct... their reputation will still be hurt because of the possible "suspect" of a problem... again.. image is everything.
TurfBurn said:
I know there was no flaming, cause it was me bringing up that particular point. But the point in inconsequential now, b/c we can't even go back look at the conversation. Although I certainly was not flaming, my information could have been incorrect...everyone makes mistakes. But I couldn't even redeem myself, 'cause it WAS DELETED.
As far as history. I have never acted as a troll, purposefully flamed anyone, etc. I'm pretty quiet on the forums. So when I returned to the thread to see any response, and it was gone...I was very suprised and angered. oh well
UnNaturalinc
Formerly"HorsepowerFreak"
- :
- '03.5 MSP, '87 RX-7 TII, '80 Chevy Luv, '05 Honda CRF230
Tito1 said:
I'm not sure why you are quoting me, I didn't say anything about you. My post was in reference to what MPNick posted.
UnNaturalinc
Formerly"HorsepowerFreak"
- :
- '03.5 MSP, '87 RX-7 TII, '80 Chevy Luv, '05 Honda CRF230
Tito1 said:
It looks to me very little of what he said was actually about you. Even if it all was, he was making general points... and they were good points. As someone who has worked in this industry for 5 years, I can say he hit the nail on the head with many issues I have had over the years.
What you posted where, here?
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- All Mazdas!
Tito1
Wow. This seems familiar to me but I could be mistaken. Did a vendor actually claim exclusive rights to a product ?
Seems fair to let vendors air out concerns or discuss "vendor-type-stuff" If we make our living as vendors it helps to relate to other vendors to protect each other from damaging situations. The same goes for customers protecting themselves from unscrupulous vendors.
Customers don't have to deal with people who cancel orders or don't show up for appointments or order the wrong part and don't wish to assume responsibilty. We have to deal with it and that's OK, it's part of the job. On the other hand we mess up sometimes as well, but some customers will attack like a pack of wolves on bleeding pig who is lost in the forest and only wants to get home to the trough. Show us some mercy. I have had to do some big time cleaning since I got here a few months ago due to 1 faulty product and that was my distributers mistake but I get to deal with it if I want to continue using this manufacturer. I won't go ballistic on them for one mistake, they fixed it. I'm an adult (most days), grade school trained me for this kind of thing.
If we all take a little extra responsibility on both sides of the fence things will be lucky charms and rainbows with buttermilk.
This was a lot for me to type, sorry.
Wow. This seems familiar to me but I could be mistaken. Did a vendor actually claim exclusive rights to a product ?
Seems fair to let vendors air out concerns or discuss "vendor-type-stuff" If we make our living as vendors it helps to relate to other vendors to protect each other from damaging situations. The same goes for customers protecting themselves from unscrupulous vendors.
Customers don't have to deal with people who cancel orders or don't show up for appointments or order the wrong part and don't wish to assume responsibilty. We have to deal with it and that's OK, it's part of the job. On the other hand we mess up sometimes as well, but some customers will attack like a pack of wolves on bleeding pig who is lost in the forest and only wants to get home to the trough. Show us some mercy. I have had to do some big time cleaning since I got here a few months ago due to 1 faulty product and that was my distributers mistake but I get to deal with it if I want to continue using this manufacturer. I won't go ballistic on them for one mistake, they fixed it. I'm an adult (most days), grade school trained me for this kind of thing.
If we all take a little extra responsibility on both sides of the fence things will be lucky charms and rainbows with buttermilk.
This was a lot for me to type, sorry.
