Stock Navigation Problems - Calibration Related

[Phil Blunts]

So I purchased my car probably five months ago or so. It's a 2006 Mazda 6 GT Touring with pretty much every option. It has the factory navigation. From day one there has been an intermittent problem with the navigation. Sometimes it won't happen for days or weeks at a time, and some times it will happen ten times a day.

I'll get in the car, turn it on, the screen will flip up, the map will display, except the location it is showing me car is not where my car really is. Sometimes it will only be a mile or two wrong. Sometimes it will be fifty or sixty miles wrong. It's a real hassle to have to go in and manually calibrate my location every single time this happens.

My car is due for its 3,000 mile service soon, I asked them if while they had it in there to do the service if they could check out the navigation issues. I asked that if they did, if I could have a loaner until they fix it. They said that unless they can re-create the issue at the dealership that they can't do anything about it. When I explained that it didn't always happen, they said there wasn't much they could do unless it happened WHILE AT THE DEALERSHIP.

Then I said, what if the next time it happens, I bring it in to show you that it is in fact not showing the car in the correct location on the map. They told me that they couldn't do anything, because I could have gone into the configuration section and moved the location of the car myself.

So now I have a five month old car, with only 2,200 miles on it, with a legit warranty problem, and they won't even take a look at it. Is this how I'm going to be treated every time there is a problem?

What should I do, I don't feel it's fair that I should just have to deal with it, its under warranty, so its their problem to fix.

I'm going to call Mazda Customer Relations if I can find a number, this is horse s***.

 

[Mazda_6er]

Buy a road atlas?

 

[jdub260]

I'm not agreeing with the dealer but this is what any dealer for any brand will tell you. If THEY can't duplicate the problem then they won't fix it. I agree with you it is bull s*** and they should look at it. I think you are doing the right thing calling Mazda direct. You will probably get more accomplished that way.

 

[TheMAN]

MT000004755

NAVI SCREEN SHOWS NO MAP OR WRONG REGION

Applicable Models

2006 - Mazda3 VIN Range: 000000 - ZZZZZZ;
2006 - B2500 VIN Range: 000000 - ZZZZZZ;
2006 - B3000 VIN Range: 000000 - ZZZZZZ;
2006 - B4000 VIN Range: 000000 - ZZZZZZ;
2006 - RX8 VIN Range: 000000 - ZZZZZZ;
2006 - Mazda6 VIN Range: 000000 - ZZZZZZ;
Symptoms

640 IMPROPER OPERATION
MTOL - 4755 Dealer Repair Information

NAVI screen shows no map and no map detail or shows the wrong region.
No NAVi trouble codes present and the GPS antenna appears to be
operating properly.

After a vehicle is assembled or has had a NAV ECU replaced,the vehicle
must learn its new almanac position, and will not display an accurate
map until this is accomplished. If this has not already occured,
perform the following steps:

1. Park the vehicle outside.
2. Turn the ignition on and let the vehicle sit for 15 minutes to
verify its position. (It is not required to have the NAV display on)
3. Turn on NAV display and verify that vehicle shows its location.

NOTE: In place of steps 1 and 2, the vehicle may be driven for 15
minutes. Following this, Step 3 can be performed.