Easy he just got down there and dicked with it. The acutator was fine until the dealer installed all new silicone turbo hoses for me. I asked them to do so because the stock lines were small and cracked. When I got the car back it would run 16PSI without a boost controller. So after a few months of 16PSI WOOHOO! time. I took it back and reluctantly showed them that the boost was way high and the tech diddled around with the acutator. It never ever worked right after that but I did not care too much because for the last 70,000 miles or so it has been stuck almost all the way shut and would give me 15PSI of instaneous, neck snapping boost at 1/3 throttle and low RPM; it was AWESOME! For the longest time I thought my JoeP MBC was bad but alas it was the acutator and it has been wacky since 12k miles or so. I was just enjoying it too much to take it back in and I hate taking all my mods off to get warranty work done.
I am 82k miles now and I will just get another acuator or see I if can get this one to stick alomst shut again