Senor Valasco
Member
Do you have the details on the module installed?
Resuming Playback with 2014 CX-5 GT Tech Stereo and other issues
- Thread starter jtcx5
- Start date
Do you have the details on the module installed?
That is it everyone. I'm the one who started this thread. After two years trying to resolve this issue with Mazda with no luck I traded my CX-5 for different vehicle. If I would know about this issue, I would never even consider CX-5. I think as far as 'technologically advanced vehicle' that is miss advertising. Well, Mazda lost another customer, and I think I'm not the last one. Everyone is looking at CX-5 should read this thread first, to be aware of all issues (HOOD, DRIVERS MIRROR, BALANCING ISSUE) before the purchase. For Mazda, there will be no Mazda's in my garage anymore.
ed_carroll
Member
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- Mazda CX-5 Grand Touring AWD Technology Package
I don't blame you. I told three, local Honda dealers that I'm interested in test driving the 2015 CR-V Touring when they have inventory. This bad infotainment system is blowing the whole ownership experience for me. The people at Mazda are idiots to let this continue.
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monkeybutt
Member
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- CX-5
I haven't experienced that yet - I've done a rough test and it seems like there is only two seconds from when the track starts and it is identified as track1/1 to when it then says the actual track e.g. 7/18. I'll try and switch off when it's right at the end of the track to see what it does but this will be a real lottery as to whether i can do it or not.
I've also recently swapped to a usb3 stick, not sure the car supports it but figured it was worth a shot to try and rectify the issue so not sure if this also helps in reading the files really quickly?
Valasco, I don't have any but will get the module number and the Memo number from them next time I phone.
What size is your USB stick? I am mostly using an old 1GB stick that has maybe 60 songs on it, and that one is scanned pretty quickly. But when I switch to a 32GB stick with a little more music for long-distance road trips, it takes a good five to ten minutes to scan its contents... Since my average morning commute is only 15 minutes, that makes this feature pretty useless in day-to-day driving.
You might want to see what happens if you use a large-capacity USB stick that's filled up with music.
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- 2014 & 2019 CX-5 Touring(s)
Seems like a huge over-reaction to trade in a near-new vehicle and then buy another new one - losing many $thousands in the process - when simply having an aftermarket head unit installed (for a $1000 or less) would fix all your issues?
Wow.
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I completely agree. Yes, it can be a touch frustrating to wait (1st world problem) but to trade in over a stereo? Crazy.
Sent from my Nexus 4 using Tapatalk
monkeybutt
Member
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- CX-5
What size is your USB stick? I am mostly using an old 1GB stick that has maybe 60 songs on it, and that one is scanned pretty quickly. But when I switch to a 32GB stick with a little more music for long-distance road trips, it takes a good five to ten minutes to scan its contents... Since my average morning commute is only 15 minutes, that makes this feature pretty useless in day-to-day driving.
You might want to see what happens if you use a large-capacity USB stick that's filled up with music.
I've got a 64gb stick with i think about twelve albums on so its probably got about 200 or so songs on it? I'll time it tonight for how long it takes to register the stick, how long it takes to see the file and start, and how long to then know everything else.
I had a 32GB class 10 speed USB with about 8GB of songs. It took about 2-3 blocks before playing the 1st song. I can deal with that. What makes it pointless is the random play isn't random and the volatile memory when you shut off the car. Needless to say, I don't even bother with it now.
First world issue or not, we paid a lot for something that doesnt work. Integrated infotainment units are suppose to give us common audio, visual and interactive features in one device. The radio and CD player are the only things that work like they should.
Getting my 2nd oil change tomorrow, they will also look into the issues mentioned about the NB-1 (aka Megatron), again.
First world issue or not, we paid a lot for something that doesnt work. Integrated infotainment units are suppose to give us common audio, visual and interactive features in one device. The radio and CD player are the only things that work like they should.
Getting my 2nd oil change tomorrow, they will also look into the issues mentioned about the NB-1 (aka Megatron), again.
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- 2014 Mazda CX-5 GT AWD w/Tech
Glad it worked for someone else besides me!
monkeybutt
Member
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- CX-5
What size is your USB stick? I am mostly using an old 1GB stick that has maybe 60 songs on it, and that one is scanned pretty quickly. But when I switch to a 32GB stick with a little more music for long-distance road trips, it takes a good five to ten minutes to scan its contents... Since my average morning commute is only 15 minutes, that makes this feature pretty useless in day-to-day driving.
You might want to see what happens if you use a large-capacity USB stick that's filled up with music.
Hi Ulrich,
Did a rough timing for you - Took 35 seconds to start to play the first track after switching the engine on, then 2 seconds to sort itself out so it knew what track number and what folder it was in. I've got a 64GB partitioned at 32GB and got quite a few albums on. I'll try and give you a track count to compare with what you were working with.
artringwald
Member
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- Mazda CX-5 GT
My 2010 Mariner handles large USB sticks the way it should. When you first plug in the stick, it may take a long time to scan it, but when you turn off the car, it knows that nothing has changed on that stick and starts up right away. If you add more songs to the stick, it will have to scan it again, but only if it has changed. Using my wife's CX-5 has really made me appreciate how well Mariner engineered their infotainment system. The CX-5 system must have been designed by the lowest bidder, using poorly written specs, and minimal quality assurance or beta testing.
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- 2019 CX-5 Sig
My latest exchanges with Lou Ann Hammond on this issue. Note that the reply from Mazda USA doesn't acknowledge that Mazda UK has been rolling out a fix.
Dear Lou Ann,
Just following up on this Mazda CX-5 USB playback issue. According to postings at Mazda247.com
(http://www.mazdas247.com/forum/show...other-issues&p=6334713&viewfull=1#post6334713)
Mazda UK is working on its third version of a replacement USB module that fixes many of the USB problems, yet here in the U.S. we aren't getting any love from Mazda USA. Would you please ask Mazda what gives?
Thanks, and hope all is well with you,
CUN
Hi Lou Ann,
Mazda is working towards a solution for all of the markets where CX-5 is sold, not just the UK. We don’t have a timeline of when a fix will be available but it is in the works. We encourage customers to contact our Customer Experience Center at 800-222-5500 so they can make note of any issues and follow-up directly with the customer when additional information is available.
Sorry I don’t have more information to share at this time but will update you as soon as I do.
Thanks,
Eric
Dear Lou Ann,
Just following up on this Mazda CX-5 USB playback issue. According to postings at Mazda247.com
(http://www.mazdas247.com/forum/show...other-issues&p=6334713&viewfull=1#post6334713)
Mazda UK is working on its third version of a replacement USB module that fixes many of the USB problems, yet here in the U.S. we aren't getting any love from Mazda USA. Would you please ask Mazda what gives?
Thanks, and hope all is well with you,
CUN
Hi Lou Ann,
Mazda is working towards a solution for all of the markets where CX-5 is sold, not just the UK. We don’t have a timeline of when a fix will be available but it is in the works. We encourage customers to contact our Customer Experience Center at 800-222-5500 so they can make note of any issues and follow-up directly with the customer when additional information is available.
Sorry I don’t have more information to share at this time but will update you as soon as I do.
Thanks,
Eric
monkeybutt
Member
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- CX-5
Eric, I'll try and get the actual memo number as it's an official memo from I think Mazda europe that listed the problems that my fix was going to err.... fix. I would have thought the memo would be searchable within internal Mazda systems to find all notifications from mazda. You never know! Leave it with me and I'll see what I can get back from the dealer.
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- 2019 CX-5 Sig
Listen, I appreciate all that you and other forum members are doing to resolve this problem, but just to be clear, "Eric" is the Mazda rep who replied to Lou Ann, who kindly forwarded my inquiry (the one signed "CUN"). A copy of the official memo would be nice, though, because I would forward it to Lou Ann (lou@carlist.com) to see if Mazda USA would at least acknowledge that Mazda UK is already rolling out a fix.
Thanks,
CUN
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So I was thinking last night.... The USB resets and starts playing song 1 on the USB stick constantly if we shut the car down and more important open the driver side door.... Now call me crazy or maybe something else, but could someone not trace the wiring where it sends that signal? The unit can be off, car can be stopped and once you turn the car on the USB stick plays from where it stopped and not at song one as long as the door does not open when the car is off. I think that some of you can either confirm or deny this? If someone here would be so clever to find a way to disable the detection when the driver side door opens for the radio...
I don't know about opening any doors affecting the radio, but I have noticed that if I restore power to the radio shortly after turning off the ignition (either by restarting the engine or pushing the start button once to turn on accessory power) the USB resumes on the song last playing. I suspect it has to do with using volatile memory in the bluetooth module.
My dealer claimed the infortainment problems were due to there not being enough memory. I suspect this is partially true.
If I were going to engineer a workaround I'd build something that would provide power to the radio externally on a (hidden?) switch somewhere to turn it off. During the day while using the car I'd turn it on so the infotainment system always had power, and at the end of the day/trip turn the switch off so as not to drain the battery.
My dealer claimed the infortainment problems were due to there not being enough memory. I suspect this is partially true.
If I were going to engineer a workaround I'd build something that would provide power to the radio externally on a (hidden?) switch somewhere to turn it off. During the day while using the car I'd turn it on so the infotainment system always had power, and at the end of the day/trip turn the switch off so as not to drain the battery.
The 2013 model had power going to the module at all times. That is why it does not lose its position. The problem is that cars sitting in the dealer lot for a while would drain their battery. Mazda fixed that problem in the 2014, but broke something else in the process...
TreyP
2018 Soul Red AWD Touring CX-5
"All" your issues?? Haha! We all know the head unit is not the only issue with this car. I traded out my head unit almost as soon as I heard of/experienced the issue, after trying various homegrown workarounds. But this lack of concern from Mazda, taking over 2 years to fix a very simple problem, while claiming there was no issue for much of this time (works as designed...bulls***) piled on top of shaking mirrors and hoods, shoddy interior, noisy ride, etc was more than enough to send me back to Toyota. The Toyota quality makes Mazda look like a joke, and guess what? The stereo system is flawless....bonus! Add me to the list of people Mazda has lost as a customer for life. (hi)
