I hope your CX-5 still have 3-year / 36K-mile new car warranty. If you do, take the CX-5 to your Mazda dealer for warranty service ASAP.Thanks that would help it’s a 2017 C-X 5 the mid level model 29800 mi
Don’t just settle for email communications with your purchasing dealer. Go to any Mazda dealer near you asking for warranty service on your infotainment problem. Make sure to get a formal service invoice, so that you have a record in Mazda’s system. This protects you when your infotainment system keeps having the same issue after you’re out of new car warranty.I have the same car that I just got. It still has about 6 weeks of the basic warranty left. Mine started doing the same thing as soon as we had a cold night. Lot's of threads out there saying it's a defective NAV card. I called the dealership, they want the milage of the car, and an invisible number off the back of the card. In my case, because the car is still in warranty, and because I live 4 hours from the dealer, they are exchanging by mail. No idea how much the replacement would cost if I was out of warranty. Don't know if this will solve the issue, but it is worth a try. As soon as I removed the card, everything, but NAV, which I seldom use, works fine.
Don’t just settle for email communications with your purchasing dealer. Go to any Mazda dealer near you asking for warranty service on your infotainment problem. Make sure to get a formal service invoice, so that you have a record in Mazda’s system. This protects you when your infotainment system keeps having the same issue after you’re out of new car warranty.
Thanks everyone, it was the firmware updateDealership may be able to update the firmware free of charge, if it's under 3 years. Otherwise, can be done yourself, though it is more of a hassle than it should be.
That NAV card can cause problem with the MID. The other day, I started the car w/o waiting for it to finish booting (my wife's sound advice says: always wait). The NAV did not work. It shows a big Compass. Did a soft reset (MUTE+NAV held down for 10 secs). It took a while (like 2 minutes) for it to finally boot up. A lot of time spent on accessing the NAV card....
Maybe time to clean the pins of the card.
'17 CX5 GT.
I have the same car that I just got. It still has about 6 weeks of the basic warranty left. Mine started doing the same thing as soon as we had a cold night. Lot's of threads out there saying it's a defective NAV card. I called the dealership, they want the milage of the car, and an invisible number off the back of the card. In my case, because the car is still in warranty, and because I live 4 hours from the dealer, they are exchanging by mail. No idea how much the replacement would cost if I was out of warranty. Don't know if this will solve the issue, but it is worth a try. As soon as I removed the card, everything, but NAV, which I seldom use, works fine.
It’s hard for me to believe a software upgrade can truely fix some problem related to cold weather. IMO, it’s the hardware issue.Cold does affect it. It was doing it intermittently then one cold morning it was constant
@Conrad 16.5 How about creating a new Resource describing this technique (for the All Mazdas category)..? Another option would be to create a thread (which may be stickied for a certain amount of time) and I’ll post a link to the thread in our Resources section (for additional exposure).It really should be a sticky, on this forum and the MX forum.
@Conrad 16.5 How about creating a new Resource describing this technique (for the All Mazdas category)..? Another option would be to create a thread (which may be stickied for a certain amount of time) and I’ll post a link to the thread in our Resources section (for additional exposure).
Cold does affect it. It was doing it intermittently then one cold morning it was constant
I got the new SD card today and mine is working fine now. We should have some colder mornings next week, so we'll see if it holds. I need to do the firmware update too. I'm still on 59.It rebooted once after the software upgrade. After that it hasn’t done it since
@Conrad 16.5 How about creating a new Resource describing this technique (for the All Mazdas category)..? Another option would be to create a thread (which may be stickied for a certain amount of time) and I’ll post a link to the thread in our Resources section (for additional exposure).