I recently had a dealer installed ClearBra added to my new CX-5. Unfortunately, the system they use for computer-cut film templates wasn't working, so it was hand trimmed on the car. If I had been told this was the plan ahead of time, I would've said no.
Anyways, the installer was a little heavy handed with the razor blade, and I ended up with deep paint cuts on my hood, bumper, fender, and rear view mirrors. It's unfortunate, but mistakes happen. The service manager was very apologetic, admitted that it needed to be fixed, and is committed to making it right.
He's offered a couple options:
1. Replace the hood, fenders, and bumper from a donor vehicle of the same color, year, and model. They would then repair/replace the parts of the donor car.
2. Have the damaged areas repaired at a body shop of my choice.
When option #1 was offered, I asked if the dealer could just buy back the car (has ~800 miles on it) and I'll buy a new one. He indicated that was the one thing he couldn't do, but would be willing to do just about anything else.
If I'm honest, I'm leaning towards option #2 for a couple reasons. First, my guess is re-painting will provide a better color match than trying to match already painted parts. Second, if I put myself in the shoes of the buyer of the donor car, I'd be pretty upset if I ever found out parts of my new car were removed/replaced. Lastly, I'm not sure of the warranty or insurance implications of replacing parts like that.
Anyways, I'm curious what others think, as well as if there's another option that should be considered.
Thanks in advance.
Anyways, the installer was a little heavy handed with the razor blade, and I ended up with deep paint cuts on my hood, bumper, fender, and rear view mirrors. It's unfortunate, but mistakes happen. The service manager was very apologetic, admitted that it needed to be fixed, and is committed to making it right.
He's offered a couple options:
1. Replace the hood, fenders, and bumper from a donor vehicle of the same color, year, and model. They would then repair/replace the parts of the donor car.
2. Have the damaged areas repaired at a body shop of my choice.
When option #1 was offered, I asked if the dealer could just buy back the car (has ~800 miles on it) and I'll buy a new one. He indicated that was the one thing he couldn't do, but would be willing to do just about anything else.
If I'm honest, I'm leaning towards option #2 for a couple reasons. First, my guess is re-painting will provide a better color match than trying to match already painted parts. Second, if I put myself in the shoes of the buyer of the donor car, I'd be pretty upset if I ever found out parts of my new car were removed/replaced. Lastly, I'm not sure of the warranty or insurance implications of replacing parts like that.
Anyways, I'm curious what others think, as well as if there's another option that should be considered.
Thanks in advance.
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