Need Help Asap!!!!!

[irr5302]

welcome

I replaced it inmediatly with red optima gel battery

original batery only last one year

att IRR

 

[CarShopper77]

Hey dyno trick, if you had written a check for thousands of dollars and were given the keys to your new pride & joy and then had the wonderful experience of ownership for a grand total of 48 seconds before a major -need road side assistance problem occured, you to would most likely expect the dealer to be stepping and fetching and doing most anything to renew your confidence in your vehicle.

 

[boostisgood]

let me ask you something beans. did you pay full MSRP for your MSP? if so then you deserve everything within reason. did you pay between MSRP and invoice? then also you deserve excellent service. did you pay invoice or less? then you deserve nearly nothing because you paid nothing. that is how buisiness works for all you non-buisness people out there. the level of customer service you recieve is directly related to what you paid for the product or service you recieved. go to the super market some time and demand to pay "cost" for that can of peas or whatever and watch how they laugh at you. it's no different at a car dealer or anywhere else. my attitude is not ass, it's simply reality.

LMAO, dood, not being rude, but I take it you have never owned a business, or been in retail. NO MATTER HOW MUCH YOU SELL SOMTHING, YOU ALWAYS GIVE THE SAME LEVEL OF AFTER SALE SERVICE. Especially in the autmotve sales industry. 1/3 to 1/2 of all sales are referenced based, from a previous sale. If you give bad service after the sale, you will not get that sale referring you to that dealer.

 

[Dynotrick]

ok just to be clear here, yes i work at a dealership as a sales person. yes the dealer should correct all problems and provide the same level of service to everyone who puchased a car (i always do, my Mazda CARE score is 99.2 - 12 month rolling average). my point was simply not to have unrealistic expectations of componsation for some minor problem. we see this all the time. ask whatever you want ever you want but the key is not to make a jackass out of yourself. a calm reasonable person always gets more than the person who screams/swears/threatens to sue. and carshopper, in your situation they probably will or should give you something but as i said be calm about it. there were some minor problems with my car as well on delivery but everything was taken care of properly and that is the case with all customers.

 

[Matthew]

You can return the car and get your money back if you have doubts. Most states have laws saying you can return a new car within one week/500 miles.

not true. period.

 

[Delivery_Guy]

Minnesota has a three day buyers remorse law...as the title implies, you have three days to feel bad about a purchase and change your mind. After that, it's yours baby!

 

[StarvingRussian]

If i were you I would start smoking again.

 

[scott42]

Salesmen Although I agree that asking for something for nothing is wrong, "the answer is always no unless you ask"
And I disagree with the customer that is calm and nice gets more (in some cases, yes, but most, no); I'm overly calm and too nice, and it has never once helped me get anything [ESPECIALLY when it comes to car stuff]. Once, when I did get "upset", that's not even yelling or anything, just literally saying, "Ok, now I'm getting upset", I got whatever I wanted (w/ Mazda). You'd be surprised how often the patient customer gets $hit on. Also, how often do you get a polite, calm customer that gets the best price on a car? Never. "But I really want to sell you this car, cause your nice (...and a sucker)

Felt the need to throw in my $.02 while shopping for tires

 

[Tex]

Texas also has a three day buyers remorse law. It does not apply to car sales. The second you sign on the line, it's yours, unless you can apply the lemon law.

 

[1sty]

And thus another MSP section thread goes flying off the road of "on topic", hits a pole and roles 3 times before smashing through the wall of "What you talking about Willis?"

(thumb)

 

[1sty]

The problem is somehting in the charging system and unlikely the battery.
The car turned off while running which means it was probably running with the battery as the main electrical source. This should never happen, the alternator when the car is started takes over the electical duties and the battery should charge.
Considering the car started there is no way the battery is not charging or is deep cycled.

I have a feeling your dealer will quickly find a bat alternator or something inline on the way to the alternator.

Considering the car started there is no way the battery is not charging or is deep cycled.

 

[CarShopper77]

Well I got the car back and they replaced both the battery and alternator, to ensure my piece of mind the sales guy also programmed all my presets and named 20 of my favorite CD's and then offered me another couple free tanks of gas. I have driven it the past two days and no issues, (knocking on wood while typing). Thanks again to everyone for their comments and advice.

 

[1sty]

CALLED IT!!! (thumb)

Damn dude punching in CD names, hey must have been BOARD!
Make them pay for 94 octane and I say nice deal.

 

[Matthew]

good glad s*** worked out!

 

[scott42]

He sounds like he did a good job recovering. Stay loyal
Enjoy, and welcome.

 

[CarShopper77]

I'm pretty happy, well happy enough to have driven 180 miles in two days when I only had to drive 50 miles tops, Ahh Jacksonville, So many exit ramps, so little time.

 

[Heathen23]

That is great that they went out of there way to make sure all was well and you were happy. That is a good sign from a dealer! Welcome to the forum too

ok just to be clear here, yes i work at a dealership as a sales person. yes the dealer should correct all problems and provide the same level of service to everyone who puchased a car (i always do, my Mazda CARE score is 99.2 - 12 month rolling average). my point was simply not to have unrealistic expectations of componsation for some minor problem. we see this all the time. ask whatever you want ever you want but the key is not to make a jackass out of yourself. a calm reasonable person always gets more than the person who screams/swears/threatens to sue. and carshopper, in your situation they probably will or should give you something but as i said be calm about it. there were some minor problems with my car as well on delivery but everything was taken care of properly and that is the case with all customers.

Is this the same scoring system that my Mazda sales staff insisted at every chance I must score the highest marks or they loose commissions thus guilting me into scoring highly? I respect your efforts and your hard work but in my experience the scoring system is crooked. Regardless, you are right that expectations need to be reasonable but at the same time the guy just bought a new car that didn't work and that is unacceptable. The good news is was rectified properly.