Have you tried "Ask Jeeves"?
Just kidding!
Is it the factory unit installed in a CX-5 that was originally delivered without navigation system?
If so, no great loss. I never use mine because it's so awful.
Seriously though, sorry I can't be of any help.
Can't help but wanted to respond to Mike's comments. My wife and I took a trip to DC last Tuesday and used the built in Tom Tom following its every word. It successfully alerted us to every traffic delay. Just for kicks I answered yes (verbally) to every new option it found and it worked flawlessly. Maybe it's the latest updates as I was expecting the worst. It also found every traffic camera and which I thought is a pretty cool feature.
Still have not come across a solution, think I'll just drop it off at the dealer
The 2014 model antenna is not plugged in behind the glovebox. You have to remove the glovebox and connect the antenna. No idea why it was plugged in in 2013, and unplugged in 2014...