Late Jan-Travel 3 hours 1 way to just get measured. assured that kit will be complete upon next vist in 2 weeks. drive home 3 hours.
early feb-drive out 3 hours, arrive early, They are still finishing up SImp3's turbo kit. Wait almost 3 hours for my work to start. pulled most of the car apart myself for Wagner to work. (not that I care, but most customers are NOT willing to do that) there till about 7 PM, bought lunch and beers, only had IC built and mounted.
Mid feb-keep 2 of my judges, who were with me for a Friday seminar at one of the NCCA sponsors facilites, an extra day, because I was assured that the kit will be complete. well, ic was rebuilt because of whatever reason. and only half of the hot pipe, and all of the cold pipe built. Missing 3 connectors, that were to be ordered from the late jan measuring. (snowing bad out, got a ticket, had to stay at hotel-$150.00 total just for those 2)
late feb-Friday before a big show in Harrisburg myself and another one of my judges arrive to FINISH the kit. well, it take 8 hours to finish the kit, that should have been done 2 trips ago. it was late, and I had to get to the venue. So we decided that Sunday after the show, I would return to have a DP made, and pick up my stock items. Call Andrew sunday around noon, and told that it would be a good thing, as his computer were down, and he needed to get them working. Cool, make sure the box with my stock s*** is safe, and Ill get it next time Im in the area, or when we make arrangements to finish the DP and exhaust.
Well, I needed my stock items to have some warranty work done on the car, and call Andrew to ask if they can be sent out at my expense. He sounds a bit preturbed, like he does not have them. He then assures me that all my items (stock IC-INTAKE pipe, hot pipe cold pipe, all clamps and bolts and nuts, and brackets will be sent out before he leaves for Cali) Needless to say, I never hear from him. I called the shop later that day, and in the following morning to get a price so I can send him the money.
I had to sell my Wagner kit for cash and trade of stock items to get my car to the shop. Well, I also receive a box from Wagner containing none of my origional items. No brackets for the IC, no clamps for the IC pipes, the cold pipe was busted, no intake pipe. all in all about 895 dollars worth of items broken or missing. I PMed him about this issue very recently, (same day he posted about the AEM being released) and have not recieved a responce.
Mind you, it is also almost 250 miles 1 way, and 24 dollars in tolls. Add gas ect ect. I payed well over 1300 dollars to be the test mule for this FMIC.
Granted, the product was good. Im not satisfied with the customer service, or lack there of.
roduct was not a bad one, just how everything played out for me personally, Ill never deal with Wagner Motorsports again. Piss poor consideration for a customer if you ask me.
