Mazda Likes To Screw Us

[elderlycoffee]

MNAO will probably just need a copy of the window sticker to confirm the situation. MNAO has always been helpful when I have given them the information they need to make an informed decision.

Due dilligence will more than likely resolve the issue so you dont need litigation - but it also provides documentation in case it is necessary.

whats the number for MNAO I think that is who we have been calling but maybe we havent

 

[Hughes412]

I want to see how this comes out.

 

[Hughes412]

NO. Your DEALERSHIP thinks it is ok. Mazda dealerships fear Mazda North America like bible thumpers in the midwest fear their god.

Contact Mazda North America AND the Better Business Bureau about this issue. At this time, any talk of a class action lawsuit is ridiculous. Yes, you bought a car and it doesn't contain something that is on the window sticker. That isn't the dealership's problem, hence why they aren't doing anything for you. Something messed up at the factory and Mazda North America needs to be made aware of it.

As for testing if you have an anti-theft system: Put your driver window down, get out of the car, push the lock button on the remote. Reach inside the open window, manually unlock the door, and then open the door. The alarm should go off.

No the dealer is just as wrong as the factory. The dealer bought the car and are selling it to you. The dealer owns the car. They are responsible for it. And I say get what you paid for. This country is getting bad about taking the consumers to the cleaners with the price gouging and cheap quality. It's like companies dump the cheap s*** on America then over charge us.

GET WHATS OWED!

 

[highwaypizza]

Well guess what, They have.
And another thing. I DO NOT have theft protection either.

The anti-theft engine immobilizer is not the same as the theft-deterrent security system of the GT.
Both versions have the anti-theft engine immobilizer, which is not an alarm system.

MNAO:

Mazda Customer Assistance Specialists are available

Monday - Friday, 6:00am - 4:45pm Pacific Time

1-800-222-5500

 

[elderlycoffee]

i figured that out, lol.
and yup thats the number we've been calling.

 

[JDM Sam]

You definitely have the upperhand. They definitely owe you the Bose speakers and system. Get a good consumer lawyer. It's an easy win for them with that window sticker.

 

[elderlycoffee]

thats what i've been told. I migth be able to get it done pro bono too :-D

 

[JDM Sam]

I am just amazed that Mazda isn't being more cooperative with you. They have obviously made a misake and need to correct it.

I'm going to play devil's advocate here for a minute so please do not trash me for it. This is only a theory.

There are no monetary damages since you were not charged for the Bose therefore I wonder if Mazda lawyers know of case law where one or two misprinted items that were not charged for is not grounds for court awarded damages? Could this be their reasoning behind not helping you out. Sort of like before the 'batteries not included' disclaimer on battery operated items?

Anyone have some insight into this theory?

He was charged. He paid for something he didn't receive. In legal terms this is false advertising and if you want to search for case law look under the federal trade comission of deceptive practices.

 

[elderlycoffee]

He was charged. He paid for something he didn't receive. In legal terms this is false advertising and if you want to search for case law look under the federal trade comission of deceptive practices.

We didn't pay for it as an option.
But it says standard equipment. Meaning that the car comes with it and it's included in the MSRP. Even if it was a misprint because it says standard equipment we did indeed pay for it. Legally that is.

 

[elderlycoffee]

JDM - Point taken on the price/purchase of the Bose

Second - You have to prove that Mazda was intentionally deceptive. Good luck with that. I have never seen any literature that states there would be a Bose available in the sport including the Mazda website, which proves that there was never any intentional deception.

Third - You have to prove that the sticker wasn't tampered with if it was not brought to the dealer's attention at the time of the deal. Maybe a disgruntled shipyard worker counterfeited some of the stickers before loading them onto trucks even?? It will come down to that if it goes into litigation.

Mazda has announced that they shipped about 50-60 of them over with the messed up sticker.

 

[Foolish]

Announced? Where, and what are they planning to do about it?

 

[elderlycoffee]

Announced? Where, and what are they planning to do about it?

Not publicly, To the dealerships, according to both my dealer and the man we've been talking to at mazda.
And they don't plan on doing anything about it either. They say it's a mistake you werent meant to have it so deal with it.

 

[Foolish]

They say it's a mistake you werent meant to have it so deal with it.

Them's fightin' words! Go ahead and sue them!

OH, and tell them you'd like that in writing. For your lawyer.

 

[Olestra]

Wow that's it?
That's the worst way to handle it. They have to appease their customer for their own mistake.

It's not you that has to deal with it, it's them. Or "too bad".
If it goes through, make sure you get everything that sticker has, not just the speakers/changer.

PS if 50-60 other ppl have cars with false stickers, you're in good shape.

 

[wishingfora ms3]

the daelership should at least re imburse you the money spent on it if the coorporation was notified.

 

[Olestra]

the daelership should at least re imburse you the money spent on it if the coorporation was notified.

Again the dealership is not going to give any money away because it is not their mistake, it's Mazda's.

 

[highwaypizza]

At least you have a starting point now. Good luck with whatever you decide to do.

 

[elderlycoffee]

"Carsten" the person we've been speaking with at mazda said that there are simply too many people who also bought a sport thinking they were getting a 6 disc cd changer and 7 bose speakers and mazda has chosen not to give any of them a check for the full price of the setup or the actualy setup itself.

I'm going to talk to a lawyer friend tonight at karate and see what he thinks I should do.

 

[Foolish]

Um, if in fact the sticker is dictated by law, (and I think it is) then Mazda should have to provide you and all the other owners with the contents of that sticker. But, I'm not a lawyer

 

[Olestra]

It is the law for that exact reason. Before, when there was no sticker law, people would get ripped off by paying for "hidden" fees or paying for features they didn't want or features they thought they were getting.
So now that the sticker always has to be on the window, there is no mistaking what you're getting in your car. As well, there is no discrepancy on your MSRP.