Less than 24 hours and its already in service

[GJM]

So I purchased a 2010 CX9 last night, test drove it, drove it home, drove to work. On the way home the engine light comes on (near the 8 on the tach) and acceleration is extremely jerky, basically sputtering. This goes on for a bit, then it goes off, then happens again. I pull off the highway turn off the car, start it again attempt my last part of the drive home, and it happens again. This time the engine light stays on after the last occurrence. I called the dealer and the salesman met me at my house with a loaner and took the CX9 with him. I'm not sure what it is yet but i'm guessing the fuel they put in the tank after washing it is seriously bad or there's a computer issue. I really love the car and still have my mazdaspeed protege, but this really destroys my confidence in a brand new car. I'll post what the results were once they find out.
Arggg I got this car to replace something in hopes it would be reliable.
(bang)

 

[CX9 SportOwner]

They've been relatively reliable. You're lucky to get that kind of service from any dealer.

 

[nguvanh]

I seem to be like you but not bad somehow.
First, the lights on windows up/down buttons for passenger side and back windows do not work. They do not illuminate at all either lock switch is up or down.
Another fun thing is mine comes with woodtrim on doors and dash, but passenger door has piano black trim. Dealer has ordered new one to replace it. They don't know if they have to whole door or just that trim.

 

[GJM]

Well according to the service department the issue stems from a bad ignition coil. My question is how could this be bad already, could there be a leak or moisture that causes this? It just seems odd that a brand new car has these types of issues already.

 

[Davicho]

Actually is more common than you think on any car make to have a faulty part in a brand new vehicle. What people don't realize sometimes is that car makers (i.e. Mazda in this case) is that the manufacturer only put the vehicles together with the components that have been made by other outside companies for the car maker to their specifications. Flaws and bad batches are bound to appear and sadly, because of cost of labor, not every single component can or is tested for proper function. Having a faulty coil is something minor. Even though it was an inconvenience to you, I am sure that Mazda will cover it and you should be on your way to an otherwise very reliable vehicle.
The problem here in the boards is that most postings are about the few out of the thousands of owners that come up with issues and those of us that actually have had no problems (knocking on wood) never say how wonderful our vehicles are.

 

[GJM]

Yeah I agree it's easier to find negative rather than positive, and things do happen. It just shakes you a bit in the confidence department when it happens within 24 hours.
As long as it's not due to a bigger issue with the ignition system, it's not a huge deal, just an inconvenience.

 

[ceric]

Imagine your luck.
After assembly in Japan, a CX9 is usually driven for 5-10 miles before it reaches dealer's lot. The coil was ok during those short drives, and it failed on your hand.
Hope it will go well from now on.
I can imagine your upset, but mine (and others) has been very reliable after 2 yr and 29K miles.

 

[GJM]

Well it seems the problem followed the coil when moved to different cylinders, so it was an easy fix. So far it has been running fine, hopefully it will stay this way.

 

[jabba]

I seem to remember a whole bunch of Volkswagens having tons of ignition coil issues a few years back, it might even have extended to the Audis. I'm glad your issue was easily traceable, it sucks having to replace things so early.

 

[piyushkt]

I bought 2010 cx9 in March 10 & had dead battery issue since day 1 , replaced batteries 4 times in just 5 months , finally I filed lemon law & Mazda is taking back my car.

 

[tonyj]

I bought 2010 cx9 in March 10 & had dead battery issue since day 1 , replaced batteries 4 times in just 5 months , finally I filed lemon law & Mazda is taking back my car.

Did the try and disconnect your seat wamers? as there was an issue w/ the seat warmers staying on EVEN when the key is turned off adn removed, draining the battery.

 

[piyushkt]

Yes I am aware of this issue , recall work was done next day itself when i bought car , My car was with dealer for almost two weeks even Mazda engineer was unable to find the root cause of issue.

 

[DLam]

GJM, as someone who also just purchased a new 2010 CX9, I can totally feel your pain, anxiety, frustration, etc. We all want our new car purchases to be trouble free, especially after we just bought it! You probably experienced what most of us fear the most (or even worst, a lemon), and to hear that things are working out, that's great news.

Here's hoping it's smooth sailing from now on.

 

[Pootie Tang]

If you bought it in California, tell them to give you a new car or you will undo the deal. IIRC you have 2-3 days to undo it. Don't waste time. You have leverage right now.

http://dmv.ca.gov/pubs/brochures/fast_facts/ffvr35.htm

 

[MyRxBad]

I feel for you. 24hrs in I have a check engine light on my new Cx-9 as well. Got of the phone w/the dealer and says it tripped a fuel pressure code.

I sure it is possible as the vehicle was in stock and had been sitting on the lot for a while before I scooped it up. Could be a loose connector or something or maybe some bad fuel. We shall see. Annoying just the same though. Seeing as the dealer I bought from is about 100km from my house.

 

[GJM]

Thanks all for the responses. At this time I can safely say the car is running great. I really do like this car even though my wife drives it 80% of the time, she absolutely loves it. For the price, and the options you get, it really is a great buy like most Mazdas.

 

[albravob]

@pootie tang, I'm in california and my CX-9 is currently being fixed for a massive oil leak after 2 weeks of purchasing. I'm seriously thinking in filing for lemon law but don't know if there is another route that I should take.

 

[ceric]

Lemon law has its limitation. (from Force-1's post)

California Lemon Law 1793.22.

(a) This section shall be known and may be cited as the Tanner Consumer Protection Act.

(b) It shall be presumed that a reasonable number of attempts have been made to conform a new motor vehicle to the applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the odometer of the vehicle, whichever occurs first, either

(1) the same nonconformity has been subject to repair four or more times by the manufacturer or its agents and the buyer has at least once directly notified the manufacturer of the need for the repair of the nonconformity or

(2) the vehicle is out of service by reason of repair of nonconformities by the manufacturer or its agents for a cumulative total of more than 30 calendar days since delivery of the vehicle to the buyer. The 30-day limit shall be extended only if repairs cannot be performed due to conditions beyond the control of the manufacturer or its agents. The buyer shall be required to directly notify the manufacturer pursuant to paragraph (1) only if the manufacturer has clearly and conspicuously disclosed to the buyer, with the warranty or the owner's manual, the provisions of this section and that of subdivision (d) of Section 1793.2, including the requirement that the buyer must notify the manufacturer directly pursuant to paragraph (1). This presumption shall be a reputable presumption affecting the burden of proof, and it may be asserted by the buyer in any civil action, including an action in small claims court, or other formal or informal proceeding.