they can't do both...unless they used a plug patch...
and plug patches are rare to find in shops...they're the best thing to use, but nobody has them....
most places only have plugs...some places have only patches
glad you found somwehere that was able to fix you up and have no issues..
i know when i used to work at a shop before there was a guy that came in and got his a/m wheels scratched from the alignmet machine's heads(those big reflector deals they clamp on the wheels for the alignments) he complained not to us, but directly to the regional manager who just happened to live ~3 houses down from him(he only realized it when our regional manager was walking around in the shop the same day he brouught his car in...he didin't know that befroe, he just knew him as the guy down the road)...so the regional manager forced our shop to either send the wheels out and get fixed or get him a new set of wheels...
in the end the guy got 4 brand new wheels...(but that's besides the point..lol)