We have been a Mazda advocate for years... well, since 2013 at least. We started with a 2012 Mazda 3, a Certified Pre-owned. We were so pleased with the Mazda 3 that when it came time to grow into a larger vehicle, we quickly jumped into the CX-5. We got a 2015 AWD in 2017 w about/34k mi on it. We were just informed that the transmission needs to be replaced (now at 91k mi) Estimated to be $6800. That is more than the trade-in value of the car. Not sure what else can be done, if anything, to get this car back on the road. I saw some posts about used transmissions. How does that usually work? I've never had a transmission problem to deal with before. Any tips, advise?
Update 1: Our service advisor told us (on the 12th) that he was going to see if Mazda would be able to help out with the repair. He mentioned he would become an advocate for us, or something to that effect. Last I heard (on the 16th) He has not heard back anything yet, but also said it was unusual to not hear back by now, as it has been 4 days now. He, seemed less enthusiastic about the possibility of receiving help.
Update 1: Our service advisor told us (on the 12th) that he was going to see if Mazda would be able to help out with the repair. He mentioned he would become an advocate for us, or something to that effect. Last I heard (on the 16th) He has not heard back anything yet, but also said it was unusual to not hear back by now, as it has been 4 days now. He, seemed less enthusiastic about the possibility of receiving help.
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