Engine problems

tigerwedds

Member
:
Mazda cx5 2.2 sport nav
I have a 2.2 175 awd, the last couple of days I have been losing power, whining noise from engine getting louder and now a loud tapping. Car also judders while accelerating, can't feel turbo kicking in like it used to, going to drive it slowly to dealers tomorrow if it gets there. Any same symptoms anyone and if so shat was it, it's under warranty still as its only done 15000 miles.
 
Rang dealer this morning, advised not to drive it, rang Mazda Assistance, guy came out and after starting it he said it needed to be recovered to dealer. He also said that from sound it was the brake servo which over time deteriorates causing all kinds of problems including camshaft problems, he said this is a known fault for which there is a recall for. It's now at dealer, I have loan car through Mazda Assistance so it's just a waiting game now to find out proper diagnosis and repair. If this is a known fault and there is a recall, then why has it took it to go wrong and probably causing more damage to be told about it!!!
 
Rang dealer this morning, advised not to drive it, rang Mazda Assistance, guy came out and after starting it he said it needed to be recovered to dealer. He also said that from sound it was the brake servo which over time deteriorates causing all kinds of problems including camshaft problems, he said this is a known fault for which there is a recall for. It's now at dealer, I have loan car through Mazda Assistance so it's just a waiting game now to find out proper diagnosis and repair. If this is a known fault and there is a recall, then why has it took it to go wrong and probably causing more damage to be told about it!!!

Welcome to Mazda customer support!
 
If you've got detailed specifics from the recovery agent (recall/bulletin number) then in your shoes i'd contact Mazda UK to see what they say about it whilst the dealer is doing the investigation. Quote them what the recovery agent said and ask why you've not been notified/contacted.

Sometimes the dealers seem to wait until your next service to slip these in, so if you were close to the service they might have been holding off. That happened to me with the engine oil level and exhaust sensor bulletins - but in both cases i had letters from Mazda alerting me to the issues.

Seems like a car manufacturer recall occurs only if things go public in a big way, or sadly there are deaths as a direct result.
 
In the US a "recall" results in letters being sent out to inform owners to bring the vehicle to the dealer. A TSB on the other hand suggest that a small number of vehicles may have a problem with.... and if you experience these problem the dealer will fix it, but, no letter is sent to inform owners. Ed
 
In the US a "recall" results in letters being sent out to inform owners to bring the vehicle to the dealer. A TSB on the other hand suggest that a small number of vehicles may have a problem with.... and if you experience these problem the dealer will fix it, but, no letter is sent to inform owners. Ed
TSBs were never intended for general consumer consumption. They are a factory aid to the dealer network about issues that have been reported as having higher than normal frequency, and give specific instructions for correcting the condition. They are supposed to save the dealer diagnostic and repair time, which indirectly benefits the manufacturer for warranty repairs. Somehow, these documents began to "leak" to the public with the advent of the internet and the rest is history.
 
If you've got detailed specifics from the recovery agent (recall/bulletin number) then in your shoes i'd contact Mazda UK to see what they say about it whilst the dealer is doing the investigation. Quote them what the recovery agent said and ask why you've not been notified/contacted.

Sometimes the dealers seem to wait until your next service to slip these in, so if you were close to the service they might have been holding off. That happened to me with the engine oil level and exhaust sensor bulletins - but in both cases i had letters from Mazda alerting me to the issues.

Seems like a car manufacturer recall occurs only if things go public in a big way, or sadly there are deaths as a direct result.


Recalls are usually only issued for safety-impacting items that affect a number of builds. Laws vary from country to country though. It can take time for a recall to be issued while something is investigated to determine if it's a one-off or something that will affect many.

Bulletins are much more common and cover everything from faulty parts to benign adjustments following customer complaint.
 
Diagnosis from dealer is that the brake servo failed and caused damaged to various parts, new brake servo, new turbo, new camshafts etc, this is exactly what the Mazda Assistance guy said it would be so they have said it should take about a week to repair.
 
TSBs were never intended for general consumer consumption. They are a factory aid to the dealer network about issues that have been reported as having higher than normal frequency, and give specific instructions for correcting the condition. They are supposed to save the dealer diagnostic and repair time, which indirectly benefits the manufacturer for warranty repairs. Somehow, these documents began to "leak" to the public with the advent of the internet and the rest is history.

While you are likely correct about the origin of TSBs, that's NOT what they are today.

In all fairness, the reason that Technical Service Bulletins became so interesting to general consumers is because manufacturers have a tendency to not admit problems (and issue recalls for them) unless there's a threat of government intervention (such as a NTSB mandated recall.) Likely, this is done to try and save money. Instead, they put out these TSB's and claim the issue only impacts "some" vehicles.

A perfect example is the CX-5 2014/2015 touch screen radio issues with USB and Bluetooth. It's a problem on 100% of the touch screen units installed on every single 2013 CX9, and 2014/2015 CX5/Mazda6. However, Mazda has only issued a TSB for it.

Then there's also the tendency of the dealer service departments and/or manufacturer to claim that something "works by design" unless there's a TSB or recall issued for the item. So, consumers have to monitor the issued TSB's to know when they can bring the problem to a dealer to be fixed.

Finally, from a CONSUMER point of view (at least in the US) of the difference between a recall and a TSB is that a "recall" usually allows a "free" repair outside of the warranty period. On the other hand, a TSB usually will only be fixed for free if you're still under warranty (or have documentation proving that you complained about the issue while still in the warranty period.)

(Sorry for the slightly off topic rant.)
 
While you are likely correct about the origin of TSBs, that's NOT what they are today.

In all fairness, the reason that Technical Service Bulletins became so interesting to general consumers is because manufacturers have a tendency to not admit problems (and issue recalls for them) unless there's a threat of government intervention (such as a NTSB mandated recall.) Likely, this is done to try and save money. Instead, they put out these TSB's and claim the issue only impacts "some" vehicles.

A perfect example is the CX-5 2014/2015 touch screen radio issues with USB and Bluetooth. It's a problem on 100% of the touch screen units installed on every single 2013 CX9, and 2014/2015 CX5/Mazda6. However, Mazda has only issued a TSB for it.Then there's also the tendency of the dealer service departments and/or manufacturer to claim that something "works by design" unless there's a TSB or recall issued for the item. So, consumers have to monitor the issued TSB's to know when they can bring the problem to a dealer to be fixed.

Finally, from a CONSUMER point of view (at least in the US) of the difference between a recall and a TSB is that a "recall" usually allows a "free" repair outside of the warranty period. On the other hand, a TSB usually will only be fixed for free if you're still under warranty (or have documentation proving that you complained about the issue while still in the warranty period.)
Somewhere in here you're missing an important distinction between recalls (which are safety-related) and TSBs which are simply a recommendation for how to deal with a particular condition. Would you really expect Mazda to issue a recall for an (albeit irritating!) infotainment problem?
 
Further to my car still being in dealers, nearly 3 weeks now, they called me today and informed me that upon completion of all work, at start up of engine there is a tapping noise from camshafts!!! so further investigation is required, doesn't look good, will I have confidence in it when I get it back!!!
 
Diagnosis from dealer is that the brake servo failed and caused damaged to various parts, new brake servo, new turbo, new camshafts etc, this is exactly what the Mazda Assistance guy said it would be so they have said it should take about a week to repair.

Fairly common in Germany. Please have a look at their forum, you can put the address in a translator it will be fairly easy to follow.

http://www.cx5-forum.de/f11/schaden-nockenwelle-folgeschaden-turbolader-etc-2715.html

You can see in the middle of the first thread there is a link to a PDF. It has a list of 44 members with problems with camshaft leading to Turbo failures.

Schaden Nockenwelle / Folgeschaden Turbolader etc. This means "damage camshaft / leading to Turbo damage etc"

If you are not a member then you can't see the list, I will try and copy paste the pdf contents here, hope I don't get into trouble for that. So, it might not help you fix it, but you are not alone and Mazda should be well aware of this problem. Stick it though a translator and you get the idea.


gemeldete Nockenwellen- / Turboladerschden beim Motor Skyactiv-2.2 D
lfd-Nr. User * Land gemeldet am Forum ** Fahrzeug Leistung
(Diesel)
Getriebe /
Antrieb
bei km-
Stand
EZ Schadensbild / Zusatz-Infos
1 D 21.03.2014 CX5-Forum.de CX-5 175 PS AT, AWD 36.000 01/2013 Ankndigung durch Gerusche, Nockenwelle eingelaufen Auslaseite,
Schaden an Unterdruckpumpe, Bremskraftverstrker, Turbolader
2 D 01.04.2014 CX5-Forum.de CX-5 175 PS ? 30.000 ? Verdacht Turboladerschaden
3 D 16.04.2014 CX5-Forum.de CX-5 175 PS AT, AWD 28.000 15.08.2013 9.4.2014: Schleifgerusche, Nockenwelle eingelaufen Auslaseite,
Kipphebel erneuert, Turbolader
4 D 24.04.2014 CX5-Forum.de CX-5 175 PS AT, AWD 38.000 05/2013 Nockenwelle, Turbolader
5 D 27.04.2014 CX5-Forum.de CX-5 175 PS AT, AWD 29.000 06/2013 Nockenwelle, Turbolader
6 D 12.05.2014 Mazda6-Forum.info Mazda6 GJ 175 PS AT, AWD 13.500 05.08.2013 Nockenwelle, Kipphebel, lpumpe, Turbolader
16.05.2014 CX5-Forum.de
7 D 18.05.2014 CX5-Forum.de CX-5 175 PS AT, AWD 38.200 06/2013 Nockenwelle, Turbolader
8 A 26.05.2014 mazda-forum.info CX-5 150 PS MT 80.000 11/2012 VIN < …137000 / Untersuchung prophylaktisch: Nockenwelle eingelaufen
9 D 02.06.2014 CX5-Forum.de CX-5 175 PS AT, AWD 13.000 09/2013 Nockenwelle, Turbolader, (l- ?) Pumpe
10 A 12.06.2014 CX5-Forum.de CX-5 150 PS MT 37.522 03/2013 Turboladerschaden (Pfeifgerusch beim Beschleunigen)
11 D 14.06.2014 CX5-Forum.de CX-5 175 PS AT, AWD 8.000 09/2013 Nockenwelle, Turbolader
12 D 11.08.2014 CX5-Forum.de CX-5 175 PS AT, AWD 16.000 11.2013 Kipphebel Auslassnockenwelle eingelaufen, Turbolader geschdigt
13 D 23.08.2014 CX5-Forum.de CX-5 150 PS AT 16.000 08/2013 Auslassnockenwelle eingelaufen
14 D 23.08.2014 CX5-Forum.de CX-5 175 PS MT, AWD 17.000 12/2013 Nockenwellenschaden
15 D 24.08.2014 CX5-Forum.de CX-5 175 PS AT, AWD 45.000 10/2013 Auslassnockenwelle Materialabrieb, Motor voll mit Metallspnen
16 D 25.08.2014 CX5-Forum.de CX-5 175 PS AT, AWD 17.000 09/2013 Turboladerschaden und Nockenwelle
17 D 01.09.2014 CX5-Forum.de CX-5 175 PS AT, AWD 13.000 08/2013 Ankndigung durch heulende Gerusche bei Lastwechsel,
Kipphebel hat Nockenwelle bis zu 5-6mm abgefrst
Turbolader-Lager ausgeschlagen, Unterdruckpumpe zu/defekt
18 D 23.09.2014 CX5-Forum.de CX-5 150 PS AT, AWD 14.000 11/2013 Heulgerusche Turbolader, anfangs noch kein Leistungs-, Bremsverlust;
spter Leistungsabfall; Nockenwelle, Turbolader
19 D 28.09.2014 CX5-Forum.de CX-5 175 PS AT, AWD 15.000 10.01.2014 Turboladerschaden
20 D 10.11.2014 CX5-Forum.de CX-5 150 PS MT 29.000 05/2013 Turbolader, Unterdruckpumpe, Nockenwelle (Kosten auf Garantie ca. 4.500,-)
21 D 14.11.2014 mazda-forum.info CX-5 150 PS MT 29.000 30.11.2012 Nockenwelle
22 D 18.11.2014 mazda-forum.info Mazda3 BM 150 PS AT 18.000 10/2013 Nockenwelle, Unterdruckpumpe, Turbolader
23 A 20.11.2014 mazda-forum.info CX-5 175 PS AT, AWD 22.000 09.08.2013 Turbo "pfeift"
24 D 20.11.2014 CX5-Forum.de CX-5 175 PS AT, AWD 20.000 10/2013 Leistungsverlust; Auslass-Nockenwelle, Kipphebel, Turbolader
25 D 25.11.2014 CX5-Forum.de CX-5 175 PS MT, AWD 40.800 04/2013 ab km 37.000 "Systemprfung erforderlich", "ldruck zu gering,
Motorschaden mglich" / Nockenwelle, Kipphebel, Turbolader, Bremskr.verstrk.
26 D 26.11.2014 CX5-Forum.de CX-5 175 PS ?? AWD 21.000 23.10.2013 ? Nockenwelle, Unterdruckpumpe, Turbolader ?
(wird noch in der Werkstatt geprft / 230 PS laut Pinnwand??? )
27 D 29.11.2014 Mazda6-Forum.info Mazda6 GJ 175 PS AT, AWD 32.000 06/2013 unrunder Lauf nach Kaltstart, Meldung "SBS prfen"
Auslassnockenwelle, Vakuumpumpe, Turbolader erneuert
28 D 30.11.2014 Mazda6-Forum.info Mazda6 GJ 175 PS AT, AWD 25.000 2013 Nockenwelle, Unterdruckpumpe, Turbo,
Bremse ging im Stand nicht mehr
29 D 12.12.2014 mazda-forum.info Mazda6 GJ 150 PS AT 36.000 2013 Nockenwelle, Unterdruckpumpe Bremskraftverstrker, Turbolader
30 A 29.12.2014 mazda-forum.info CX-5 / Rev. ?? AT, AWD 34.500 05/2013 Meldung "ldruck zu niedrig", aber 2mm .max.,
unrunder Lauf bei Kaltstart fr 10-15s, Nockenwelle, Turbo, Pumpe
31 A 29.12.2014 mazda-forum.info CX-5 / Rev. 175 PS AT, AWD 33.000 07/2012 bei Kaltstart klappern und Drehzahl schwankt,
Nockenwelle, Unterdruckpumpe (Turbo bereits von Vorbesitzer gewechselt)
32 D 13.01.2015 CX5-Forum.de CX-5 150 PS MT, AWD 33.000 24.01.2013 Meldung "Motorldruck berprfung erforderlich"
Nockenwelle, Unterdruckpumpe, Turbolader
33 D 18.01.2015 mazda-forum.info CX-5 175 PS AT, AWD 30.300 10.01.2013 Kipphebel, Nockenwelle, Turbo
34 D 24.01.2015 CX5-Forum.de CX-5 175 PS AT, AWD ? 12/2013 Turbolader pfeift bei 2000 U/min
Turbolader, Nockenwelle, Unterdruckpumpe
35 D 02.02.2015 CX5-Forum.de CX-5 175 PS MT, AWD 31.000 08/2013 Meldung "ldruck zu niedrig", aber lstand 5mm unter max. (nicht "X)
Nockenwelle eingelaufen; NW+TL getauscht, ldrucksensor getauscht
36 D 08.02.2015 CX5-Forum.de CX-5 175 PS ? , AWD 33.000 09/2013 Turbolader, Nockenwelle, Vakuumpumpe, Ladeluftkhlere, Ventile
37 CH 08.02.2015 CX5-Forum.de CX-5 175 PS AT, AWD 26.000 02/2013 Nockenwelle, Turbo etc.
38 ? 23.02.2015 mazda-forum.info CX-5 ? ? ? ? unruhiger Lauf beim Kaltstart und geht im Leerlauf bei erhhter Drehzahl 1800 aus;
Nockenwelle wird gewechselt
39 D 25.02.2015 CX5-Forum.de CX-5 175 PS AT, AWD 71.000 24.05.2013 Prfung zur Inspektion: Auslanockenwelle eingelaufen (noch kein Schaden)
Kipphebel und NW werden getauscht, Turbo wird geprft
40 D 28.02.2015 CX5-Forum.de CX-5 150 PS MT, AWD 57.200 12.07.2013 Anzeige "ldruck zu gering", aber lstand ok. keine Anzeichen wg. Bremsdruck..
Tausch Nockenwelle, Turbo, Unterdruckpumpe
41 D 08.03.2015 CX5-Forum.de CX-5 175 PS AT, AWD 54.000 06.06.2013 Fehlermeldung "l unsauber…(?)", Motorsteuerungs-Alarmleuchte
42 D 11.03.2015 CX5-Forum.de CX-5 150 PS AT, FWD 36.000 12/2012 NW-Schaden im Anfangsstadium
Flammscheiben werden mitgetauscht
43 A 17.03.2015 CX5-Forum.de CX-5 / Rev. 175 PS AT, AWD 80.000 05.07.2013 Startschwierigkeiten, unrunder Lauf nach Kaltstart, tlw. >2500 rpm erforderlich
Nockenwelle getauscht, seitdem weniger Verbrauch und zieht besser (subjektiv?)
44 D 01.04.2015 CX5-Forum.de CX-5 150 PS AWD 26.000 09/2013 nach Reklamation des hohen Verbrauchs (9,6l/100km)
Turbolader, Auslassnockenwelle, Unterdruckpumpe getauscht
Durchschnitt bei: 31.477 km
Legende D Deutschland Rev = Revolution MT = Schaltgetriebe
A sterreich AT = Automatik
CH Schweiz AWD = Allrad
* die User-Nicknames sind bekannt, aber aus Datenschutzgrnden ausgeblendet
** alle Infos wurden zusammengetragen aus: CX5-Forum,de / Mazda6-Forum.info / mazda-forum.info
mglicherweise betroffene FINs:
Mazda6 EU-Zulassung: bis JMZGJ.....148781
Mazda CX-5 EU-Zulassung: bis JMZKE.....248119
Mazda CX-5 UK-Zulassung (RHD): bis JMZKE.....163230
Mazda3 EU-Zulassung: bis JMZBM....112007
(allgemein alles mit SKY-D bis 17. September 2013 produziert):
Seite
 
Still not got car back after a month at dealers, they said when new parts were fitted, brake servo, turbo, camshafts etc it still had noise on engine which needed further investigation. Rang them today and was told they have sent recording of noise to mazda uk, I have spoke to them to air my concerns in length of time to repair and my losing confidence in vehicle and them, it has cost mazda 900 so far for hire car, surely cheaper to put new engine in and be done with, may have to ask for legal advice and inform some car magazines of my experience and displeasure about whole thing!!!
 
Received email from mazda UK that dealer has now took the head off the engine took photos and sent them to mazda to look at them, this problem is getting worse, I will have zero confidence in my vehicle if and when it returns, I think I will contact them and inform them I am rejecting it and want it replaced with a new one, 5 weeks in the dealer and still no closer to having it back.
 
I kind of know how you feel you might as well ask them to change gearbox at same time as there is a tech bulletin for manual gearbox problem as my cx5 is in for new gearbox due to chatter through gear stick at 80/85
Had the vacume pump changed as noisy on start up lots of tapping as if no oil in engine had murders with Mazda UK bunch of c---- first and last Mazda for me
 
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