Dealer Denying Smoking Turbo Repair

[carbosam]

I just had my turbo replaced under warranty at 17k milles...

Is the new turbo they putted in suposed to be less likely to smoke or break?


Also as far as modding goes, i know personnaly I wont put a single mod on my car before the warranty is up...Its still pretty fast as it is, i dont know why someone would go and put theyre warranty at risk by putting some kind of Bypass valves or change the exhaust for a couple HP.
I mean, its pretty damn clear that it could void your warranty, its to be expected...

 

[Hank3]

I just had my turbo replaced under warranty at 17k milles...

Is the new turbo they putted in suposed to be less likely to smoke or break?

Check this post from tunersteve. It's got detailed info on the Mazda turbos

 

[corollachic83]

Has anyone ever thought that PTP's "engineering analysis" is wrong? My car has had the fix for almost 2 months now and is smoking back to normal

 

[corollachic83]

No, it doesn't cure all... my tailpipe has started smoking at idle (mostly when facing downhill(nervous)) and I am 100% stock... which is why I'm reading threads on oil smoke today.

However, in the case of the original poster's car... she modified it before showing any signs of smoking with a modification known to cause smoking.

Many of you in this thread have very idealized opinions of the Magnusson Moss Act. Sure, they are supposed to do all this testing and show proof but really, there is no way to enforce it. You can't call the police to come enforce it. If she were to take this to court, she'd lose, because again, her modifications caused it. You can say all day that I have no proof but you know damn well that her modifications caused it and if it came down to research and a civil suit jury, she's gonna lose because MazdaUSA has far more technical resources to prove it than she has to disprove it.

I have a Previous R.0. for the problem with ZERO mods...So think I have a pretty good shot. Anyways, your contradicting yourself, My mods didn't cause the problem if your car is stock and is smoking as well.

 

[8.5MS3]

i personally think anything ptp makes is crap. but thats just me

 

[tunersteve]

The fix is a total guess at that. They may have 'engineered' something, but it's not been a consistent fix across the board.

 

[corollachic83]

Well here is my update. I decided to Call Mr. Paul Steinburner of Mazda Customer relations regarding my complaint. It's not a matter of my car being modded. I don't mind forking out money for a better turbo. I just don't want to keep a car with a "branded" warranty. I think that is going to far. I am completely willing to take it back to stock. But what if my car "throws a rod" or the head gasket blows. Mazda is denying my whole power train warranty based on a CATTED downpipe. Everything else is stock. If you read the post from the beginning the dealer falsified information to not have to do the repair. Stating I had an intake and that the exhaust had been tampered with and welded. None of that was true. All I'm saying is mazda should have another look at it. Paul assured me the case is not closed and they are going to re investigate. All I'm saying is to stand up fou your rights if you feel they have been fringed upon.

2nd: I have called 2 turbo rebuilding companies in the area who don't want to TOUCH the k04 turbo. They said a rebuild is pointless. I would REALLY APPRECIATE more info on what BNR is doing. A link or a phone number. Thanks

 

[8.5MS3]

Well here is my update. I decided to Call Mr. Paul Steinburner of Mazda Customer relations regarding my complaint. It's not a matter of my car being modded. I don't mind forking out money for a better turbo. I just don't want to keep a car with a "branded" warranty. I think that is going to far. I am completely willing to take it back to stock. But what if my car "throws a rod" or the head gasket blows. Mazda is denying my whole power train warranty based on a CATTED downpipe. Everything else is stock. If you read the post from the beginning the dealer falsified information to not have to do the repair. Stating I had an intake and that the exhaust had been tampered with and welded. None of that was true. All I'm saying is mazda should have another look at it. Paul assured me the case is not closed and they are going to re investigate. All I'm saying is to stand up fou your rights if you feel they have been fringed upon.

2nd: I have called 2 turbo rebuilding companies in the area who don't want to TOUCH the k04 turbo. They said a rebuild is pointless. I would REALLY APPRECIATE more info on what BNR is doing. A link or a phone number. Thanks

http://www.mazdas247.com/forum/showthread.php?t=123753342

 

[whteltning]

I know Paul...he's a childhood friend

 

[corollachic83]

So I don't know a lot about turbos, only how they work. But if it is a problem with the tolerance of the seals; why not rebuild it with a stronger seal with a higher tolerance with out switching the exhaust side to a Garret. BNR's option seems really good, but the price on the custom turbo it 1,050. Although there is a horsepower gain it is definitely out of my price range right now. Is there any other options? I know that there are rebuild kits for the k04 but with the same exact seals. There is no way to get seals with a higher tolerance to keep the stock turbo?

 

[SomnoSpeed3]

Has anyone ever thought that PTP's "engineering analysis" is wrong? My car has had the fix for almost 2 months now and is smoking back to normal

Didn't work one bit for me.
Hey experts... Are there any RISKS with limiting the amount of oil through that valve, as the PTP Pill does? Lord knows this car doesn't need any ADDED risk of blowing up.

 

[s-retire]

Well here is my update. I decided to Call Mr. Paul Steinburner of Mazda Customer relations regarding my complaint.

Paul assured me the case is not closed and they are going to re investigate. All I'm saying is to stand up fou your rights if you feel they have been fringed upon.

I know Paul...he's a childhood friend

Who's Paul Steinburner and what is his position with Mazda Customer Relations?

 

[8.5MS3]

Didn't work one bit for me.
Hey experts... Are there any RISKS with limiting the amount of oil through that valve, as the PTP Pill does? Lord knows this car doesn't need any ADDED risk of blowing up.

the only risk arises when you restrict it too much. I do not know what the stock oil requirements are for the k04 nor what the minimum oil pressure requirement is/what our oil system supplies. but......I would not do the ptp restrictor pill simply because it is not how the stock oil system was designed. ie, higher pressure before the pill when compared to stock causing problems somewhere else.

i still say ptp parts are terrible and do more harm than good

 

[SomnoSpeed3]

ie, higher pressure before the pill when compared to stock causing problems somewhere else.

This is exactly what I'm worried about.

 

[whteltning]

Who's Paul Steinburner and what is his position with Mazda Customer Relations?

He's a Customer Assistance Rep for Mazda North American Operations

 

[kvndoom]

Wow, I wish we'd hear something from Mazda soon on their "official" fix...

 

[corollachic83]

Well, guess what guys? Mazda North American Operations called me last week and told me that the investigation is now closed and............I'm getting my warranty back and a new turbo!!!!! Oh yea baby!!!! It just goes to show you that if you stand your ground you can get things accomplished. They told me that what the dealership did was falsify a R.O. to get out of the repair. Now I don't know if it was the actual dealership, or the Mazda Rep. but either way an R.O. is a legal document. So never sign off on an R.O. unless you read it and verify everything is correct. They apologized for all the trouble and stress and want to keep me as a future costumer. My opinion is that I obviously love my car, flaws and all. If I didn't, I wouldn't have put up such a fight!


It definitely was not worth all the trouble... Never take a car in with MODS, even if the dealership is cool. If they have to have a MAZDA REP. approve the repair you probably will get screwed. They get Bonuses for staying below a certain warranty repair cost level. The Down-pipe is coming off and going up for sale until my power-train has ended, I know there is definitely a design flaw with the turbo/oil return, but I want to maintain the new turbo for as long as I can. Possibly, by keeping the stock down-pipe (with the 1st cat) and going test pipe. I hear that the 1st cat (being so close to the turbo) helps create more back pressure for the seals.

For a significant power gain I know of a company who is building a FMIC kit and will be selling it for around $400 or $500 dollars. It uses the STOCK bolts and there is absolutely no cutting. It is a complete bolt-on application and can be switched back to stock in under an hour. It hasn't been released yet, but they will be contacting me shortly. I'll give you guys more info if your interested.

Thanks for all your opinions, & good luck with your cars!!!

ZOOM-ZOOM forever!

 

[kvndoom]

That's great to hear, man!

PS: I'm a girl (stop saying "HE")

(chair) errrr... woman!

 

[corollachic83]

Hey Everyone, Just wanted to let you know that last friday Mazda put a NEW turbo in my car AS WELL AS a new PCV valve. Yup, that means that the revised PCV is out!!! I haven't had one puff of smoke. I can't tell you how nice it is to be able to drive with the window down without obnoxious fumes entering my car lol Has any one else got the fix yet?

 

[tunersteve]

Hey Everyone, Just wanted to let you know that last friday Mazda put a NEW turbo in my car AS WELL AS a new PCV valve. Yup, that means that the revised PCV is out!!! I haven't had one puff of smoke. I can't tell you how nice it is to be able to drive with the window down without obnoxious fumes entering my car lol Has any one else got the fix yet?

Do you have the part # for the PCV?