I purchased a 2020 CX-5 a month ago (my first Mazda, I am a Honda girl), today I took it in and inquired why it would not work with my phone. I was told that Mazda and Google Pixel phones are NOT compatible! The dealer knew I had a Google phone - has anyone else had this problem and is there any work around? I am really upset.
CX-5 Android Auto / Apple CarPlay
- Thread starter Antoine
- Start date
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- Tags
- android cx-5 infotainment retrofit
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- 2019 CX-5 GTR
@ariel5017 - Im not sure what exact problem you are having..
a quick few quick searches found..
and this gem:
www.mazdas247.com
looks like you might not be alone
the official documentation from Android Auto is the Mazda CX-5 2019 and forward IS supported
www.android.com
though the Mazda side is less than assuring
connect.mazda.com
some Mazda related reading:
www.fontanamazda.com
www.earnhardtmazda.vegas
a quick few quick searches found..
and this gem:
Android Auto won't work with Pixel Phones
I had the dealer install the AA/CP upgrade in my 2018 CX-5 as part of the purchase deal. They put in the kit the beginning of November and I have not been able to get it to work with any of my Google Pixel phones. I had the original Pixel XL which worked for about 10 minutes when they first did...
looks like you might not be alone
the official documentation from Android Auto is the Mazda CX-5 2019 and forward IS supported
Android Auto vehicle compatibility | Android
Android Auto works with hundreds of vehicles. Check your compatibility here.
www.android.com
though the Mazda side is less than assuring
Mazda Infotainment
some Mazda related reading:
How to Use Android Auto in the 2019 Mazda CX-5
The 2019 Mazda CX-5 has both Android Auto™ and Apple CarPlay®. However, we will be teaching you how to use Android Auto today.
How To Use Apple CarPlay™ and Android Auto™ in the Mazda CX-5
Learn how to use Apple CarPlay™ and Android Auto™ in the Mazda CX-5 with this quick step-by-step guide that includes handy how-to videos.
Which Pixel phone do you have?
I have connected with our Pixel 2 XL, Pixel 3a XL, and the Pixel 4 XL -- all work with Android Auto.
Hmm...not sure this is true. I have a pixel 2XL which works flawlessly. My wife has a Pixel 3a which does too. Also to note that from a software point of view my pixel is no different from a pixel 4, aside from a few camera things, considering I am running the latest beta for Android 11. So technically even if you own a 4 it should work. Is you issue with Bluetooth or is it with Android Auto? If it's Bluetooth then delete the vehicle profile and remove the device from the car settings and then add it back. If it's only AA, then are u connecting to the correct AA port?
I also have a Pixel 2XL which works with my car.
Unrelated, is there not a way through android auto to view my text messages? If I get a text message while driving the car will read it to me and I can reply of course, but is there no app that will let you pull up all your SMS messages so you can read them? I get they wouldn't want you messing around with it while driving but even if the car is stopped?
And I'm guessing none of them will display a photo? I was driving and got a MMS (my phone wasn't plugged in so the native Mazda thing took over) and the system showed "Message type not supported" and when the voice read it back to me it just read the filename which was amusing.
Unrelated, is there not a way through android auto to view my text messages? If I get a text message while driving the car will read it to me and I can reply of course, but is there no app that will let you pull up all your SMS messages so you can read them? I get they wouldn't want you messing around with it while driving but even if the car is stopped?
And I'm guessing none of them will display a photo? I was driving and got a MMS (my phone wasn't plugged in so the native Mazda thing took over) and the system showed "Message type not supported" and when the voice read it back to me it just read the filename which was amusing.
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- 2016.5 Mazda CX-5 GT AWD w/Tech
The AIO Tweak can be set up to do so.
Hey Frank did you install the Tweak after going to 367A? I just got my CarPlay and was thinking about the tweak but not sure..
If they didn't use the same usb cable then make sure she doesn't have a bad USB cable. If they were the same, make sure she doesn't have her phone configured to only charge when connected via USB.
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- 2019 CX-5 Signature
I have a Z2 and my wife has a Z3. Both work fine with AA. There are steps you need to follow to get it going. The first being loading the app.
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- 2019 CX-5 Signature
It's not a Motorola issue. If you can't figure it out by using the owner's manual, you should take it to your dealer. They should be able to connect it for you in a few minutes.
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- Canada
Check this, there was a post recently where an owner was having trouble re-enabling AA on his 2020 CX-5. He was trying to troubleshoot an issue and disabled AA from the Infotainment, which put his phone into "Charge only" mode. He switched it back to "Data transfer" mode on his phone and was able to re-enable AA. Maybe that will fix your issue too.
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- 2019 CX-5 Signature
When I plug mine into a computer, it shows "USB Charging" mode. When I plug it into our CX-5 and select the phone in the menu, it comes up in AA mode. I have never had to change it to data transfer to work with AA?
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- Canada
It's just something to try. In the post I referenced, disabling AA from the infotainment put the phone into "charge-only" mode. Likely what happened is that the car/phone now recognizes that USB device/port as "charge-only", and defaults to that mode when it is connected via USB. Yours may have always defaulted to data transfer because you've never had to change it.
This is less likely to work in this case as it sounds like Guswhite's wife has never used her phone with the CX-5 before, but it may be worth checking nonetheless.
7eregrine
The man, the myth, the legend
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- Land of Cleve
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- 2016.5 CX5
AA should absolutely work with every phone listed in this thread. You should not need to switch modes when you connect. One thing to try is removing and reinstalling the app on your phone. Reboot in between just because. As mentioned cables are sometimes an issue, too. There are cables that do not pass data, only charge devices. Those won't work.
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- Denver
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- 19 CX-5 GT Premium
I ran into a similar issue when I purchased a 2019 CX-5 this spring. I have a Pixel 4 and after purchasing a new USB cable (USB Type-C to USB-A Male 3.1 Gen2), it worked fine. Not sure if the cable needs to be 3.1 or Gen2, but it seems like the safest bet. For reference, this is what I got: https://www.amazon.com (commissions earned)
I just purchased a 2017 CX-5 Tourning.
Apple Carplay retrofit was on my to do list prior to purchase. I noticed on the CPO checklist that upgrading to the latest software version was done.
My question is this? Am I good to go to just install the hardware and I will have Carplay?
I've included what I see when I go into the settings to see what software version it is running.
Thanks in advance.
Apple Carplay retrofit was on my to do list prior to purchase. I noticed on the CPO checklist that upgrading to the latest software version was done.
My question is this? Am I good to go to just install the hardware and I will have Carplay?
I've included what I see when I go into the settings to see what software version it is running.
Thanks in advance.
Turborascal
Contributor
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- 2019 Mazda CX-5 Signature; 2019 Mazda MX-5 30 AE, RF, #150/3000
