Cracked Cylinder Head

Looks like a well informed group. I bought a 2018 CX9 in January and absolutely love it. Handles nice, plenty of power, and really comfortable. Giant leap forward from the 1991 Subaru Legacy I had been driving for a few years. About 3 weeks ago I started smelling coolant after the car was fully warmed up. Called a mechanic friend to have him check for bad hoses, radiator leaks etc. Long story short, I took it to a Mazda dealer a few days ago, TSB in hand, and sure enough I need a new cylinder head. They gave me an estimate of $6741 to complete the work, but when I asked if parts were available, they said they are back-ordered with no ETA. The car has 87K miles on it, so no warranty. I've put 3K gentle miles on it in the 3 months I've had it. I guess I'm wondering if anyone has helpful contact information at MNAO since I basically have a car that I shouldn't drive, that can't be fixed, and if I try to sell it in it's current state I'll probably lose half of what I paid for it. Can't really afford to buy another car any time soon, so feeling kinda PO'd.
I had a cracked head about a year ago and it was covered by Mazda outside of the warranty at the same mileage roughly. It may be worth talking to the dealer about or even reaching out to Mazda USA. They covered labor, parts, and rental costs. Hopefully they get it fixed for you soon enough!
 
Looks like a well informed group. I bought a 2018 CX9 in January and absolutely love it. Handles nice, plenty of power, and really comfortable. Giant leap forward from the 1991 Subaru Legacy I had been driving for a few years. About 3 weeks ago I started smelling coolant after the car was fully warmed up. Called a mechanic friend to have him check for bad hoses, radiator leaks etc. Long story short, I took it to a Mazda dealer a few days ago, TSB in hand, and sure enough I need a new cylinder head. They gave me an estimate of $6741 to complete the work, but when I asked if parts were available, they said they are back-ordered with no ETA. The car has 87K miles on it, so no warranty. I've put 3K gentle miles on it in the 3 months I've had it. I guess I'm wondering if anyone has helpful contact information at MNAO since I basically have a car that I shouldn't drive, that can't be fixed, and if I try to sell it in it's current state I'll probably lose half of what I paid for it. Can't really afford to buy another car any time soon, so feeling kinda PO'd.
I am going through the same exact thing right now with one distinction, I'm over 100k miles but I'm the only owner and I've always gotten the car serviced at my dealership, I am quoted this repair estimate, north of $6.5k to get the repair done, they have performed an engine leak test which I had to pay $150 for, the diagnosis is Engine head cracked, and the repair is engine head replacement, the entire head and not just the head gasket. I have also reached out to Mazda North America operations customer experience to figure out if they can assist with anything however it doesn't look like they are going to. If someone has had the experience of getting through to MNOA I'd really appreciate if they share it. I was also told that the parts are on back order and that it would take 2 weeks to simply get the part. Also, while I communicate with MNOA, it has been a little over a week since the car has been sitting and now the dealership is telling me they will start charging me 30$/day if I don't get the car towed out by eod or approve the repair at my expense. Reaching out here if someone can provide guidance in this situation.
 
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18 Mazda CX5 AW
I am going through the same exact thing right now with one distinction, I'm over 100k miles but I'm the only owner and I've always gotten the car serviced at my dealership, I am quoted this repair estimate, north of $6.5k to get the repair done, they have performed an engine leak test which I had to pay $150 for, the diagnosis is Engine head cracked, and the repair is engine head replacement, the entire head and not just the head gasket. I have also reached out to Mazda North America operations customer experience to figure out if they can assist with anything however it doesn't look like they are going to. If someone has had the experience of getting through to MNOA I'd really appreciate if they share it. I was also told that the parts are on back order and that it would take 2 weeks to simply get the part. Also, while I communicate with MNOA, it has been a little over a week since the car has been sitting and now the dealership is telling me they will start charging me 30$/day if I don't get the car towed out by eod or approve the repair at my expense. Reaching out here if someone can provide guidance in this situation.
I am going through the same exact thing right now with one distinction, I'm over 100k miles but I'm the only owner and I've always gotten the car serviced at my dealership, I am quoted this repair estimate, north of $6.5k to get the repair done, they have performed an engine leak test which I had to pay $150 for, the diagnosis is Engine head cracked, and the repair is engine head replacement, the entire head and not just the head gasket. I have also reached out to Mazda North America operations customer experience to figure out if they can assist with anything however it doesn't look like they are going to. If someone has had the experience of getting through to MNOA I'd really appreciate if they share it. I was also told that the parts are on back order and that it would take 2 weeks to simply get the part. Also, while I communicate with MNOA, it has been a little over a week since the car has been sitting and now the dealership is telling me they will start charging me 30$/day if I don't get the car towed out by eod or approve the repair at my expense. Reaching out here if someone can provide guidance in this situation.
This is why I've always had triple A

Can always get towed when needed

I would just get it.towed back to your place until you decide what to do. See if someone else can do the repair for less labor cost. This is where Indy mechanics and engine specialists are better pricewise than dealers.

A tow and Indy mechanic will cost alot less than dealership. You can always take it back to dealership if that's what you decide.

And most dealerships have plenty of space unless it's a dealer in the city with limited parking. Strongarm tactics.

And tow it back to your place,. Then Get triple A so trip A can tow it to the next garage.
 
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yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
I am going through the same exact thing right now with one distinction, I'm over 100k miles but I'm the only owner and I've always gotten the car serviced at my dealership, I am quoted this repair estimate, north of $6.5k to get the repair done, they have performed an engine leak test which I had to pay $150 for, the diagnosis is Engine head cracked, and the repair is engine head replacement, the entire head and not just the head gasket. I have also reached out to Mazda North America operations customer experience to figure out if they can assist with anything however it doesn't look like they are going Firstly, it’s the MNAO, Mazda North American Operations.to. If someone has had the experience of getting through to MNOA I'd really appreciate if they share it. I was also told that the parts are on back order and that it would take 2 weeks to simply get the part. Also, while I communicate with MNOA, it has been a little over a week since the car has been sitting and now the dealership is telling me they will start charging me 30$/day if I don't get the car towed out by eod or approve the repair at my expense. Reaching out here if someone can provide guidance in this situation.
Firstly, it’s the MNAO, Mazda North American Operations.

Secondly, please tell us the model year and the trim level of your CX-9. Assuming you have a 2.5T with over 100K miles which is well past 5-year / 60K-mile powertrain warranty, your chance getting any help is very slim. This head cracking problem isn’t long enough and wide-spread enough like it’s SkyActiv-D diesel and Mazda haven’t started any guidelines to do anything to help the car owners. Even if MNAO is willing to help you, the amount may not worth it and you may be better off to find a used engine and installed it by an indy.

I’d take the advice by Jack Rabbit above signing up a minimum AAA membership now so that you can tow your CX-9 a couple of times. The towing cost would be more expensive than the AAA membership fee.
 

yrwei52

2016 Mazda CX-5 GT AWD w/Tech Pkg
Contributor
:
Plano, Texas, USA
Thank You! I'll reach out to BBB now.
In addition to BBB, you should also file a complaint at the HNTSA website. Although most people would believe the engine failure has nothing to do with the safety recall, but Mazds had a “safety recall” on its 2018 CX-5 with 2.5L NA and cylinder deactivation which could be forced by the NHTSA due to enough engine failure complaints filed.