i'm in the glass trade and that should be a scratch. from my experience all the glass except the windshield in these cars is tempered glass, which mean it will shatter and not crack. only the windshield will crack. sometimes we get people in that have had an attempted break in and the would be thief has scratched the glass trying to break it. tempered glass is very hard to break straight on but weak at the edges. also if you are in a cold climate and removing ice or snow from the windows with a scraper this can cause bad scratches. hope this helps.