Of course they're interested, they only want to stuff their pockets; they don't really care about helping the consumer.
While I tend to agree with you concerning class action suits, I don't feel that making use of a lawyer in general is a Bad Thing. Before anyone flames me for that, hear me out:
Mazda has been making excuses for nearly 2 years (more if you consider the 2013 CX-9) on this issue. They've promised a fix at least for the "iPod Error" message when switching modes for the same amount of time. I, and MANY other people paid for an upgraded audio system that includes iPod support, and even if you want to believe that it's acceptable for bluetooth errors, losing the current track, shuffle issue, etc - it's NOT acceptable for the device to play songs on a completely different playlist (as I've documented previously) and as I've mentioned, Mazda has already admitted that "iPod Error" is a flaw (and had promised a fix.. eventually.)
There are only 3 possible ways to "resolve" this. First (and what Mazda seems to want) is that the customer just sucks it up and suffers (or not suffer: many don't care about iPod support and the bluetooth is "good enough.") Second is to wait for Mazda to deliver a promised fix (which has been available in the EU for a few months now, but still doesn't exist in the US.) Third is to replace the head unit with something aftermarket.
I'm not going to just suck it up. Sorry, but I paid extra money for upgraded audio, iPod support, bluetooth, GPS, and so on. I expect to get what I paid for and Mazda has a LEGAL responsibility to fulfill the terms of the warranty - just as I had a legal responsibility to pay for the car. They got my money - where's my working ipod support?
I'm tired of waiting for Mazda to fix the issue. They've had 2 (or more?) years. In my case, they've had about 19 months since my first repair visit with the iPod issue. I'm NOT going to wait until the 3 year portion of the warranty has expired before I pursue other means. Mazda has demonstrated to me by constantly promising something "next season" (and never delivering) that they have no or little interest in resolving my problem. Perhaps the courts could compel them to have more interest. For that, I'd need a lawyer, though.
That leaves replacing the unit. That, however, is more expensive than it sounds to get back to what a person paid for... The head unit, sirius unit, bluetooth, GPS, backup camera, and voice commands are all tied together - so if you replace the head unit with something aftermarket, you have to buy other stuff to get what you paid for. I did some price checking on crutchfield and a local audio installer about 6 months ago. At that time, there was only one head unit (a top of the line Kenwood unit) that offered voice commands as well as supporting everything else (with add-ons.) The total cost BEFORE installation charges... just for the head unit, a replacement (12v) backup camera, sirius unit, face plate adapter, wiring harness, antenna harness and other PARTS was about $1,700.00 (from crutchfield.) I couldn't get a firm estimate on the professional installation.. he basically just told me that it would be over $500 (but could run higher depending on what issues he encounters.)
Keep in mind that this "replace the unit" resolution has a target of replacing every feature that I'd lose by taking out the factory head unit. One feature that can't be replaced is easy access to change certain car settings. That would be lost. (On the other hand, I'd end up gaining some things from the replacement head unit.)
So... where do I get an extra $2,300 to "fix" what mazda is leaving broken? I've asked Mazda's customer service for the money. (I really did.) They said no. They did offer to buy me some floor mats, though. (No, thanks.) So, again, my only recourse is the courts to compel mazda to give me the money to provide what I ALREADY PAID FOR.
Okay - so now someone is going to say that I should have tested the car before I bought it. Actually, I did test in a 2013 model and the iPod worked. I was assured that the radio in the 2013 was the same as the 2014. Lied to, I guess. (Actually, the dealership probably had no clue that they were different.) As well, I did test that my iPod played when I test drove the specific car I drove home. It did. What I didn't do was to change modes (to show the iPod error), or change playlists (to realize that it wouldn't play from the proper playlist on an ipod classic gen5.)
I also didn't test the "smart city breaking" thing by trying to run into the car in front of me, I didn't test the traction control by driving on ice, and I didn't test that the airbags would deploy by doing a head-on collision with a brick wall. It's perfectly reasonable for a consumer to accept the word of a seller without testing every detail. Especially when the merchandise comes with a warranty, and the sale is covered by state/federal laws.
(Ironically, the people who scream things like "buyer beware" will be the first people to return a defective LED or something.)
So, the only way for me to get any remedy at all is to go to the courts. That means a lawyer. I'd likely make a fool of myself in a courtroom without a lawyer, just as I'd make a fool of myself trying to rebuild an engine or doing brain surgery. Will it enrich the lawyer? Probably. However, if the "cost" of solving my problem is that a lawyer makes some money in the process, then so be it. I'd feel the same way about the mechanic if my engine had to be rebuilt and about the surgeon if I needed brain surgery.
What other choice do I have? Mazda has done NOTHING to make this better for me. (At least with the lawyer suing Mazda, my worst case scenario is that I'm exactly where I am today. Best case is that Mazda fixes the damn problem or pays me to have a replacement unit put in.)