Micah: i didnt mean that an IT Tech can't use AOL, i said i don't believe in the person himself ... i've seen AOL, aamof, AOL was my first ISP back when i used those free disks, but i've just encountered too many limitations.
The email over the phone thing is scary. i would never willingly let someone at an ISP read my emails, even though i know its very easy for them. As for getting emails anywhere, i use my exchange server's web access or i dial to my RAS server if broadband is not availlable. but that's just me. i know not everybody can do this.
I know AOL is very easy to use and offers tons of features, i have no doubts ... but its still AOL =) Its like driving a Firefly or a Lada ... same thing to me. But remember, opinions are like assholes .. everybody has one and some are bad, especially when its not yours. =)
Back on subject now ... what if you get his ip ? If you can't get his ip, i doubt you'll be able to do something yourself unless you find someone who will do it for you. And if you are going to find someone like that, why not ask him to get his ip for you ?
by the way, don't take the comments about AOL personnal. It's between me and AOL =) loooong story hehe