Android Auto and possibly Apple CarPlay crashing

[antoin1888]

Hi there,

New to the board!

Does upgrading the firmware or the infotainment OS resolve any random android auto crash issues? I've never updated mine ever.

Any help at all would be greatly appreciated...Thanks!

 

[Antoine]

Welcome! Couple links that might help...

F

Thread 'Apple CarPlay crashing?'

Oct 29, 2024

Has anyone else been having issues with CarPlay crashing the infotainment system? 2019 cx-5

• FrankyP
• Replies: 17
• Forum: CX-5 Infotainment

Guide: Thread 'Mazda Firmware Update Information'

Jun 21, 2024

PLEASE READ THE POST IN ITS ENTIRETY BEFORE POSTING A REPLY IN THIS THREAD.

To gain access to these files, please DM @Candurin.

Firmware versions are region specific, so when you send a DM to @Candurin for the links, be sure to specify the following:

1. Your car model
2. Your current firmware version installed (format should be XX.XX.XXX or 7XXXXXX-NAXX_1XXXX or something similar)
3. Your region

IMPORTANT NOTE: These files and processes are compiled from third party sources. Please be aware of the risks of performing these updates yourself. There is some...

• sm1ke
• Replies: 153
• Forum: Lounge

• 

 

[antoin1888]

Hi Antoine.

Got the file from Candurin, followed the instructions, installed the new firmware, got it up and running. It feels snappier and starts up quicker, looks a bit sharper as well, ever so slightly.

However, Android Auto still restarts itself and sometimes even the whole infotainment system when used. I have already replaced the cables prior to the firmware upgrade so I'm pretty sure it's not that.

Any other ideas as to what it could be?

It happens with both my phone and my wife's. Both are Samsung smart phones, a z flip 4 and a galaxy s23. Doesn't matter what USB port they're plugged into either, so it's not the ports, the cables, the phones, or the firmware by the looks of it....

 

[Antoine]

While I'm not personally familiar with this issue I did do a quick search for some ideas...

Are your phones running the latest updates?

Are you able to reinstall Android Auto?

Have you tried toggling Wi-Fi and Bluetooth off and on again?

Not sure if this is possible but could your infotainment system be overloaded (too many apps at the same time) and or overheating?