eting_pro5
Member
- :
- '03 Pro5
I just think it's worth noting that much of the difficulties in these situations arise from the fact that this is internet-based commerce. As with any political threads, people are much more vocal than they would be in live communication environment. Furthermore, companies dealing with customers through such an informal medium are expected to be more accessible and (it appears) more accountable as a lot more personal information is available on them.
For people to challenge a vendor so agressively through a post or e-mail doesn't surprise me at all; the internet has very few damaging reprecussions for inappropriate behavior. Well using a phone, does bring the consumer and vendor to a more personal and response-friendly medium, it still offers the shield of protection from direct interaction. We all know that it's much easier to assume uncommon characteristics when you're not in front of someone.
For consumers to threaten a lawyer's raping and actually illicitly use a credit card to get back their money, I think the internet has provided them with a false sense of invulnerability for their actions. Also, when dealing with shipping and stocking delays, consumers don't appreciate that they are dealing with a small business that is not Amazon or Best Buy. For people used to the corporate ability to offer a sense of security in the transfer of their personal information and money, a delay from a vendor can rightfully cause a lot of concern.
Basically it all amounts to the idea that selling things on the internet will always be difficult.
Thanks for selling, vendors!
For people to challenge a vendor so agressively through a post or e-mail doesn't surprise me at all; the internet has very few damaging reprecussions for inappropriate behavior. Well using a phone, does bring the consumer and vendor to a more personal and response-friendly medium, it still offers the shield of protection from direct interaction. We all know that it's much easier to assume uncommon characteristics when you're not in front of someone.
For consumers to threaten a lawyer's raping and actually illicitly use a credit card to get back their money, I think the internet has provided them with a false sense of invulnerability for their actions. Also, when dealing with shipping and stocking delays, consumers don't appreciate that they are dealing with a small business that is not Amazon or Best Buy. For people used to the corporate ability to offer a sense of security in the transfer of their personal information and money, a delay from a vendor can rightfully cause a lot of concern.
Basically it all amounts to the idea that selling things on the internet will always be difficult.
Thanks for selling, vendors!
