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- 2023 Mazda CX-5 Signature
Resolved: 19 Signature Vibration/Shake
So... brand new off the truck 2019 CX-5 Signature purchased 1/18/19 with 3 miles.
Began to notice vibration/shimmy between 68-72 mph. Very consistent.
Long story short: multiple road force balances of the original Toyo A36 tires, a complete change of tires to Continental Contact Tour, and road force of those 2 times. I still have the same issue.
While you may think its crazy I changed the tires. I come from a Subaru Outback and EVERYTIME I used their service center it was oh thats normal operation.
So today I called the service manager at the Mazda dealer I purchased at. He was quite irritated I purchased new tires. I also kept the old ones. I guess this is a good thing. I dont expect them to pay for the new tires at all.
Appointment is tomorrow morning for a ride with technician, and determining next steps. Im really curious what in the heck is causing this, its quite irritating to say the least. Everytime I would leave the discount tire Id think its resolved, then a big let down when I got on the highway.
Resolution: After dealing with this since new, the resolution was to go from Toyo A36, Continental TrueContact Tour, to finally Michelins Premier LTX tire. The Michelins fixed the issues entirely.
Discount tire showed me how other manufactures piece together their tires in strips of 8-9 inches but Michelin does it in like 1-2 inch strips. This makes the tire much more uniform and balanced. I was so happy when I drove away, got on the freeway and it didnt do the shake anymore. Hard to believe that roadforcing those continentals many times didnt get it right. I guess the 19 wheels and CX5 is very sensitive to any variation in tire and balancing.
Saturday I got a call and it went to voicemail from Mazda. It said that both the dealer and Mazda believe this to be a normal feature of the car since they replicated it on other CX5s.
I promptly emailed them to say it was resolved. Also that if they say its a normal feature, to advertise it as such and see how many they sale. Like wtf, whos car does that shake and calls it a feature. Which I also asked my rep in the email if her car did this, did her coworkers?? Anyway, finally its over and I can truly be happy with the 35k+ that was spent on this car.
So... brand new off the truck 2019 CX-5 Signature purchased 1/18/19 with 3 miles.
Began to notice vibration/shimmy between 68-72 mph. Very consistent.
Long story short: multiple road force balances of the original Toyo A36 tires, a complete change of tires to Continental Contact Tour, and road force of those 2 times. I still have the same issue.
While you may think its crazy I changed the tires. I come from a Subaru Outback and EVERYTIME I used their service center it was oh thats normal operation.
So today I called the service manager at the Mazda dealer I purchased at. He was quite irritated I purchased new tires. I also kept the old ones. I guess this is a good thing. I dont expect them to pay for the new tires at all.
Appointment is tomorrow morning for a ride with technician, and determining next steps. Im really curious what in the heck is causing this, its quite irritating to say the least. Everytime I would leave the discount tire Id think its resolved, then a big let down when I got on the highway.
Resolution: After dealing with this since new, the resolution was to go from Toyo A36, Continental TrueContact Tour, to finally Michelins Premier LTX tire. The Michelins fixed the issues entirely.
Discount tire showed me how other manufactures piece together their tires in strips of 8-9 inches but Michelin does it in like 1-2 inch strips. This makes the tire much more uniform and balanced. I was so happy when I drove away, got on the freeway and it didnt do the shake anymore. Hard to believe that roadforcing those continentals many times didnt get it right. I guess the 19 wheels and CX5 is very sensitive to any variation in tire and balancing.
Saturday I got a call and it went to voicemail from Mazda. It said that both the dealer and Mazda believe this to be a normal feature of the car since they replicated it on other CX5s.
I promptly emailed them to say it was resolved. Also that if they say its a normal feature, to advertise it as such and see how many they sale. Like wtf, whos car does that shake and calls it a feature. Which I also asked my rep in the email if her car did this, did her coworkers?? Anyway, finally its over and I can truly be happy with the 35k+ that was spent on this car.
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