Took the family into the city on Saturday for a music/arts festival.
Parked on the street - nice residential area.
Returned to the car around 6:30pm - key fob does not work - doors are unlocked ( i double locked the car when we left it)
Go to start the car - nothing. No cranking, zip - just a bunch of warning lights telling me nothing useful.
Great - battery does not seem dead as the interior lights seem to work.
Called Mazda Emergency Roadside and here is where things go downhill.
They verified my car qualified for free emergency service (2019 with only 4500 miles) and said they would send someone to jump the battery.
An hour later they showed up - they put their little jumper unit on it and nothing - just a red light on the unit which the responder says meant it was not
a battery issue but something else in the system , maybe alternator. He says they do not tow and I would have to call Mazda back for a wrecker.
Fine - I call Mazda Roadside back to request a wrecker to have the car towed, oh an by the way bring a dolly and flatbead since the car wont go into neutral.
(gotta love today's electronics)
They said it would be another 90 mins to get someone there - OK we wait and have dinner close by.
90 mins come and go, nobody shows up .
Call Mazda roadside back - they put me on hold for 15 mins - then apologize because they called the wrong service for a wrecker -
the same original service which does not tow!
By this time its 9:30pm and dark - 3 hours after my original call.
They ordered another wrecker service and said it would be another 90 mins.
Starting to get pissed at this point - why does it take so long to get a wrecker in the city, especially after they screwed up the first call?
"Oh, so sorry, yada yada" and oh by the way, we would also have to arrange our own transport home since the wrecker would only have room for one person
and only to the dealership (my dealer in Roswell).
Fine I say, I need to get my family home, can I leave the key with the disabled car and take them home in an Uber?
Sure, no problem.
They call back and say that the wrecker service will not tow unattended cars, so they had to call another service - again 1.5 hours.
I say whatever, just have them call me when they pickup and dropoff the car.
I hear nothing until about 1am, then a bunch of frantic cars from the last wrecker service saying that cannot locate my car.
After repeated attempts at describing where the car is, they give up - about 2:30am. =- the car is not there!
Called Mazda Emer roadside who contacts 911 - they advise me to come in to make a stolen car report.
Oh, and Mazda roadside keeps texting me like every 10 mins to ask me to fill out a customer sat survey! Yeah, sure will do that...
Drove back into the city to look for my car - its not where I parked it.
Next to local Police Dept and did a report. They took down all the information, phone numbers and companies I dealt with.
They suggested to call each again to verify the car did not get picked up, I called everyone again (1st wrecker service, 2nd wrecker service, Mazda roadside) -
nope, no one picked up the car.They also checked to see if the city or homeowners assoc had it towed - nope. Only one tow company has the city contract and they dont
have my car.
Call up Mazda roadside again - last contact they have is the wrecker could not find the car. I finished the stolen car report and left.
By this time i figure I'm done with Mazda - being stranded in the city and the bad experience with Mazda Roadside.
WTF - how does a disabled car get stolen! I guess they would need a wrecker and dolly at least, right? Police says it happens sometimes.....
Right now (Sunday am) I'm so pissed at Mazda (and myself for not staying with the car originally), on the way home i decide to stop at my Mazda dealership to vent at my salesman.
Lots of new cars outside, a couple signatures that just look like mine. Wait a minute - that one IS mine! Backed into a parking place just waiting for me .(checked my tags)
Apparently my car magically made it back to the dealer and parked itself!
Dealer had no idea it was there since it was delivered after hours. I picked up a loaner today since they havent gotten my car yet.
Parked on the street - nice residential area.
Returned to the car around 6:30pm - key fob does not work - doors are unlocked ( i double locked the car when we left it)
Go to start the car - nothing. No cranking, zip - just a bunch of warning lights telling me nothing useful.
Great - battery does not seem dead as the interior lights seem to work.
Called Mazda Emergency Roadside and here is where things go downhill.
They verified my car qualified for free emergency service (2019 with only 4500 miles) and said they would send someone to jump the battery.
An hour later they showed up - they put their little jumper unit on it and nothing - just a red light on the unit which the responder says meant it was not
a battery issue but something else in the system , maybe alternator. He says they do not tow and I would have to call Mazda back for a wrecker.
Fine - I call Mazda Roadside back to request a wrecker to have the car towed, oh an by the way bring a dolly and flatbead since the car wont go into neutral.
(gotta love today's electronics)
They said it would be another 90 mins to get someone there - OK we wait and have dinner close by.
90 mins come and go, nobody shows up .
Call Mazda roadside back - they put me on hold for 15 mins - then apologize because they called the wrong service for a wrecker -
the same original service which does not tow!
By this time its 9:30pm and dark - 3 hours after my original call.
They ordered another wrecker service and said it would be another 90 mins.
Starting to get pissed at this point - why does it take so long to get a wrecker in the city, especially after they screwed up the first call?
"Oh, so sorry, yada yada" and oh by the way, we would also have to arrange our own transport home since the wrecker would only have room for one person
and only to the dealership (my dealer in Roswell).
Fine I say, I need to get my family home, can I leave the key with the disabled car and take them home in an Uber?
Sure, no problem.
They call back and say that the wrecker service will not tow unattended cars, so they had to call another service - again 1.5 hours.
I say whatever, just have them call me when they pickup and dropoff the car.
I hear nothing until about 1am, then a bunch of frantic cars from the last wrecker service saying that cannot locate my car.
After repeated attempts at describing where the car is, they give up - about 2:30am. =- the car is not there!
Called Mazda Emer roadside who contacts 911 - they advise me to come in to make a stolen car report.
Oh, and Mazda roadside keeps texting me like every 10 mins to ask me to fill out a customer sat survey! Yeah, sure will do that...
Drove back into the city to look for my car - its not where I parked it.
Next to local Police Dept and did a report. They took down all the information, phone numbers and companies I dealt with.
They suggested to call each again to verify the car did not get picked up, I called everyone again (1st wrecker service, 2nd wrecker service, Mazda roadside) -
nope, no one picked up the car.They also checked to see if the city or homeowners assoc had it towed - nope. Only one tow company has the city contract and they dont
have my car.
Call up Mazda roadside again - last contact they have is the wrecker could not find the car. I finished the stolen car report and left.
By this time i figure I'm done with Mazda - being stranded in the city and the bad experience with Mazda Roadside.
WTF - how does a disabled car get stolen! I guess they would need a wrecker and dolly at least, right? Police says it happens sometimes.....
Right now (Sunday am) I'm so pissed at Mazda (and myself for not staying with the car originally), on the way home i decide to stop at my Mazda dealership to vent at my salesman.
Lots of new cars outside, a couple signatures that just look like mine. Wait a minute - that one IS mine! Backed into a parking place just waiting for me .(checked my tags)
Apparently my car magically made it back to the dealer and parked itself!
Dealer had no idea it was there since it was delivered after hours. I picked up a loaner today since they havent gotten my car yet.