Infotainment Screen cracking (spider cracks)
- Thread starter alekii_405
- Start date
thanks 2019 is not covered
Update: I received and installed the replacement screen from Opuradio. The install was fairly easy as it is the entire digitizer assembly. All that was needed was to remove the assembly and click the new one in (after removing the entire head unit from the dash of course). I did have some difficulty getting the top plastic guide clips to line up properly when reassembling the head unit. The screen does appear to be a little more "washed out" in lighter conditions than the OEM one. I'm not sure why this would be the case as the screen itself was never replaced. Time will tell of this lasts through the winter (although we may upgrade to a cx-90 before then)...
So I have a 2017 Mazda 3 that I got in 2018. I driven it to and from my schooling in SF so suffice to say it's past warranty. I just got these cracks going on. I took it in to the dealership and they said it will cost over $200 to look at and determine what the issue is. That's not including repair and part obviously. I didn't have a recall for this on my VIN. Anybody have any suggestions?
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There is no recall for this issue, but there is a Service Bulletin that your 2017 Mazda3 is included in. Download this copy of the bulletin and send it to the dealer, along with the photo of your screen. This basically confirms the problem, but because this isn't a recall, it doesn't guarantee that the dealership will fix it for free. I would try to argue that Mazda has identified that the issue is a manufacturer defect, but if you get pushback from the dealer, just go over their heads and try contacting Mazda Corporate with your issue. It's possible that they will assist you in getting the screen replaced, and they may be able to cover a part (or all) of the cost.
If you try all of this and can't get anywhere with the dealer or with Mazda, then I would look into a screen replacement from Opuradio as @foster6a suggested. The actual screen replacement might not be OEM, but it should be easy enough to DIY.
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- 2017 Crystal Mica Blue GT CX9
I hate to be the bearer of bad news, but my issue has come back. Quick refresher, I opened this thread almost 3 yrs ago when my original screen started cracking. I got it replaced for free out of warranty. The new issue is with the replacement screen. However, Mazda issued a warranty extension on some 16 and 17 models. I am going to try my luck with the local dealer and report back.
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Any luck with another replacement?
Same. They should offer rebates for those of us who paid for the repair.
For anyone experiencing the same issue, I can't recommend highly enough this e-bay seller:
Security Measure
19 bucks, and my problem got solved. And no matter what the outside or inside temp variations are (i.e. can be as extreme as turning the A/C on at the lowest on a super-hot Colorado summer day), the digitizer from the seller mentioned above, seems to hold strong. Not to mention the great price and the super-fast shipping (in less than 3 days).
Hope this information helps anyone.
I can't find the part in their store anymoreFor anyone experiencing the same issue, I can't recommend highly enough this e-bay seller:
Security Measure
www.ebay.com
19 bucks, and my problem got solved. And no matter what the outside or inside temp variations are (i.e. can be as extreme as turning the A/C on at the lowest on a super-hot Colorado summer day), the digitizer from the seller mentioned above, seems to hold strong. Not to mention the great price and the super-fast shipping (in less than 3 days).
Hope this information helps anyone.
The part # I've bought (for my 2014 Mazda3) is BHP1611J0D and it's still available at that e-bay store named north-autoparts .
Here is the direct link (hopefully it won't be filtered out):
For 2014-2016 Mazda 3 Information Display BHP1611J0D Touch Screen Glass 7 Inch | eBay
7" Touch Screen Glass for 2014 2015 2016 Mazda 3 Information Display BHP1611J0D. Interchange Part Number: BHP1611J0D, K40005A29F. Fit RADIO MODEL NUMBER: BHP1611J0D, K40005A29F. Fit for Mazda 3 Radio Information Display.
www.ebay.com
unfortunately they don't carry the part for CX9. ordered the digitizer for $240 shipped from china.The part # I've bought (for my 2014 Mazda3) is BHP1611J0D and it's still available at that e-bay store named north-autoparts .
Here is the direct link (hopefully it won't be filtered out):
For 2014-2016 Mazda 3 Information Display BHP1611J0D Touch Screen Glass 7 Inch | eBay
7" Touch Screen Glass for 2014 2015 2016 Mazda 3 Information Display BHP1611J0D. Interchange Part Number: BHP1611J0D, K40005A29F. Fit RADIO MODEL NUMBER: BHP1611J0D, K40005A29F. Fit for Mazda 3 Radio Information Display.www.ebay.com
Between the screen and the cylinder heads, never seen anything like this on any of my other cars.
I have a 2017 with the same thing. do you know where I can get more info on it?
I am in canada
Took my vehicle to the dealer today. The service advisor said he saw 6 more like this in the past month. Each time he said he submits a request to Mazda for a good will repair and 5/6 were denied and 1 was offered to split the cost 50/50. He didn't elaborate what was different about the 1/6 that got the 50/50 "good will" offer. Only that this is supposedly a hard part for Mazda to get. I was quoted $2,088 to replace the screen.
I just had mine replaced yesterday.
Mazda covered it.
What year is your vehicle? What did the process look like? Am I just waiting for Mazda to get back to the dealership and whatever decision they make I'm stuck with it?
