Finally got the summer tires installed... when it was 2 degrees (Celcius) outside and snowing. Anyways, had an appointment at the dealership at 7:30AM. They said I might need to drop the car and leave to get the leather on the armrest repaired (see my previous post). There was also noise coming from the passenger side B-pillar.
I didn't talk to the advisor I had talked before, and I really didn't get a good impression from him. When I mentioned the leather repair, he got visibly annoyed and said "Oh, I don't know if the leather guy is going to be available today, I don't know if the other guy called him, I'll have to do it." Honestly, I let the dealership know more than a week ago, they should have figured this out. Anyways, I said whatever and left.
Tracked the car through the Mazda app during the day. They parked it at 8am, and didn't touch it until 3pm. I called around 2pm to see if I'll be able to get the car at the end of the day, the service advisor didn't bother answering/calling me back.
He calls me at 4:30pm and says they replaced the tires, the noise was coming from two pieces of plastic in the rear door bottle holder (rookie mistake on my part, I shouldn't have left them there -- obviously they are not the reason for the noise and obviously they didn't check further once they saw those) and that the leather guy isn't available until next Wednesday. I complained a bit on the phone, advisor didn't seem to care one bit.
I know they are not telling the truth about the noise, because I gave them the car at 5373km, and took it back at 5373km. They clearly didn't go for a test drive. What a shame.
Anyways, picked up the car. They put two tires in the trunk and two in the rear seats; good except the bags were dirty. Had to clean the seats once I got them out of the car.
So they half-assed the entire thing and made me wait an entire day for something that they didn't spend more than an hour on. I'll have to go back again for the leather thing (and I have two free oil changes from them -- so I am going to go there for at least two oil changes); but I am for sure going to wait at the dealership. Will also get tires replaced somewhere else. I have both sets on rims; so it shouldn't cost $65 Canadian dollars.
Dealership really disappointed me today.
PS: The microSD card in my dashcam was corrupt when I took it back -- unsure if they have anything to do with that.
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