Just a quick story I thought I'd share....
I bought my '19 Sig back in Oct 2020 with 19k miles and only now am approaching the 30K Service. I just got off the phone with my (regrettably only) local Mazda dealer to discuss what's included in the 30K Service, which incidentally includes 4-wheel alignment, tire balance/rotate, some fuel injection service, air & cabin filter replacement, some kind of AWD output shaft & differential inspection/service, a few other things I'm forgetting, and of course and oil & filter (all to the tune of about $545...ouch).
I asked the service writer if I could "upgrade" the oil to full synthetic in lieu of whatever bulk stuff they typically use and she immediately told me they don't (and won't) use synthetic oil on the CX-9. I asked her why, and she vehemently insisted that they don't use or recommend synthetic oil because it will ruin the turbo. I told her that is misinformation that she's been given and in fact synthetic oil is generally regarded as preferable (even required in some cases) for most turbo vehicles on the roads today, and I've been using it in dozens of vehicles (including those with turbos) for 30+ years. After talking over me for a couple of minutes, she wouldn't budge. So, we "agreed to disagree" and I asked that they not change my oil at all.
10 mins later, I got a call back from her stating they had some Mobil 1 Full Synth they'd be willing to use, but it'll cost me an add'l $24. Well, how 'bout that!
So, the moral of the story, you ask?
It's ok if you're either inexperienced or don't know the answer to a question; no one will fault you if you want to confirm your understanding with someone else, but for the love of all that's holy, don't do that AFTER getting into a disagreement with a customer. Once in a while, they might actually be right, and you'll look like a jackass.
Thanks for reading....
Tim G.
I bought my '19 Sig back in Oct 2020 with 19k miles and only now am approaching the 30K Service. I just got off the phone with my (regrettably only) local Mazda dealer to discuss what's included in the 30K Service, which incidentally includes 4-wheel alignment, tire balance/rotate, some fuel injection service, air & cabin filter replacement, some kind of AWD output shaft & differential inspection/service, a few other things I'm forgetting, and of course and oil & filter (all to the tune of about $545...ouch).
I asked the service writer if I could "upgrade" the oil to full synthetic in lieu of whatever bulk stuff they typically use and she immediately told me they don't (and won't) use synthetic oil on the CX-9. I asked her why, and she vehemently insisted that they don't use or recommend synthetic oil because it will ruin the turbo. I told her that is misinformation that she's been given and in fact synthetic oil is generally regarded as preferable (even required in some cases) for most turbo vehicles on the roads today, and I've been using it in dozens of vehicles (including those with turbos) for 30+ years. After talking over me for a couple of minutes, she wouldn't budge. So, we "agreed to disagree" and I asked that they not change my oil at all.
10 mins later, I got a call back from her stating they had some Mobil 1 Full Synth they'd be willing to use, but it'll cost me an add'l $24. Well, how 'bout that!
So, the moral of the story, you ask?
It's ok if you're either inexperienced or don't know the answer to a question; no one will fault you if you want to confirm your understanding with someone else, but for the love of all that's holy, don't do that AFTER getting into a disagreement with a customer. Once in a while, they might actually be right, and you'll look like a jackass.
Thanks for reading....
Tim G.